Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Great Coffee
on May 12, 2026
Posted by: Mike
from Overland Park, KS
[This review was collected as part of a promotion.] The coffee is really VERY SPECTACULAR!!! Operating is a bit tricky because Nespresso doesn't give you much info regarding how to operate in the form of a user manual, so if you're not familiar it can be a bit of a struggle. Be sure to download the full user manual off the Nespresso Site. I wish the machine would allow at least two people to have access to the App WiFi.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Spoiling my Guests
on May 11, 2026
Posted by: Judy
from Naples FL
[This review was collected as part of a promotion.] I love the taste of the coffee. I’ve wanted one to add to my vacation home for guests who have varied tastes and this works great. I love you can also make a cold brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Up Disappointment
on May 4, 2026
Posted by: ursanak
from Jacksonville, FLorida
I was excited to receive my new Vertuo Up machine...what a disappointment! It makes the biggest mess when brewing: wet capsules, wasted coffee in the capsule basket, splatters when you open the top to insert or eject the capsule. I regret not staying with my "tried and true" Evoluo favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 4, 2026
Thank you for your review. We certainly understand your frustration, and we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!
on May 3, 2026
Posted by: Ang08
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] I'm really happy with my Nespresso machine. It has completely transformed my morning routine. The coffee is rich, flavorful, and so easy to make with the push of a button. I love the variety of pods available, which lets me switch up flavors depending on my mood. Cleanup is quick and simple, making it perfect for busy mornings. Overall, it's a great addition to my kitchen and I highly recommend it to anyone who loves a good cup of coffee without the hassle.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m now a Nespresso fanatic
on May 3, 2026
Posted by: Lollie
from Palm Bay, Fl
[This review was collected as part of a promotion.] I purchased the ocean blue vertuo up and the color is so pretty. It makes a great espresso and an awesome cup of coffee, even my hubby loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes hot delicious coffee
on May 2, 2026
Posted by: Trish
from Hackettstown, Nj
[This review was collected as part of a promotion.] I have been using this Vertuo Up machine for the past month and I really like it! It brews hotter than my previous older Nespresso machine. I think the coffee tastes much better as well. I really like the customization button where you can make stronger coffee, which is ideal for iced coffee or lattes. It is a bit loud when brewing and has a few more steps for cleaning up the used pod tray, but it is definitely worth it. I also like that you can use the machine with an app on your phone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine with some drawbacks
on May 1, 2026
Posted by: Nick
from Denver, CO
[This review was collected as part of a promotion.] The versatility this machine offers is great but it is quite a bit louder than our previous vertuo machine and it seems to dilute the coffee down a bit more so the bold nespresso flavor we're used to isn't quite there. Also the machine is more cheaply manufactured which can be felt in the flimsy water reservoir and floating tray (now made of plastic).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 2, 2026
Thank you for your review, Nick. Your feedback is important to us, and to our product development team. If you'd like to explore troubleshooting or other machine options, please call Nespresso directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee stays in Trash
on April 30, 2026
Posted by: Krissy
from Florida
I returned it within 2 weeks of purchase. You will need to constantly clean the machine as it releases liquid after each use. If you have the other machines, you just need to worry about dumping the "trash" once it's full. Not with the new version. Not only does it hold the "trash" it holds onto liquid as well. Doing 2 pods of coffee, you can expect a shot of liquid in the "trash" that you will throw out. I actually started pouring in an espresso shot glass to prove a point, and it was when I made the final decision to return it. I couldn't fathom the amount of coffee that was being dumped in the "trash" with the used pods.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA