Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Love it! Great features!
on January 9, 2026
Posted by: alicia143marie_3689
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Up complimentary for my honest review. The Nespresso brand is reliable, and this Vertuo Up has so many impressive features! My favorite feature that stands out from the rest is the ability to make cold over ice drinks. This machine gives you the flexibility to make a variety of hot drinks, including espresso, but you can also brew over ice for iced coffee lovers! This feature really stands out. The Vertuo Up brews in just 3 seconds. When you are in a rush or on the go, you can rely on this machine to make your drinks quickly. All you need to do is just need to keep water in the take, pick the type of drink you like, and press and go. It has 3 size levels to accommodate small and large cups, which is perfect for our family. The app is extremely easy to use, but I have had trouble pairing this machine to the app. You do not need the app to use the machine, so if you have trouble, you can still use it with no problem. It is compact so it can fit in a variety of kitchens. It holds 47 gz of water, so you do not have to refill after each use. The Nespresso line has so many delicious hot and cold options. I love that you can make hot coffee, espressos, and cold brews. You have so many options with this machine! It only has two buttons, which makes it easy to learn and simple to use with guests. The app allows you to customize temperature, cup size, and clean. I have not been able to use these features, but I was told by support that they will be available soon. Overall, this has been a terrific addition to ourfamily, and I enjoy using it daily.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new favorite way to wake up!
on January 8, 2026
Posted by: LeahG
[This review was collected as part of a promotion.] My new favorite way to wake up is with a cup of coffee from the Nespresso Vertuo Up. This machine is easy to use, and the coffee tastes amazing every single time. As soon as I set it up, I could tell it was very durable, and I also like how easy it is to wipe clean. The machine itself is a beautiful matte white, and I love that it doesn’t take up much counter space. It is also super quiet when it’s running, which is a huge plus with a newborn in the house. One of my favorite features is how fast it brews. I also love the consistency of this machine. I know that every cup is going to taste great and come up to the perfect temperature every time. The settings make it easy to use, but I prefer connecting it to my Wi-Fi and controlling it from the app. I can easily make either an espresso or a full cup of coffee, depending on what I’m in the mood for, and every cup has that signature rich foam on top. Maintenance has been simple and stress-free. Cleaning is quick, and it doesn’t require much upkeep, which is important for a busy household. Every cup I’ve made has tasted amazing, and the machine delivers consistent results every time. Overall, the Nespresso Vertuo Up has been reliable, easy to maintain, and well worth it. It has quickly become the only coffee maker I use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new coffee.
on January 8, 2026
Posted by: ircalove_8987
[This review was collected as part of a promotion.] The best coffee in less than a minute! Absolutely love how my coffee turns out everytime! I like that I can make iced or hot coffee here. It was super easy to setup, plus you can even set up your temperature, cup size and other things through the app which is so cool. I love the slick and simple design that first perfectly into my kitchen. Now I can have a perfect cup of coffee everyday. I always look forward to waking up now and making my coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
4
10/10 home coffee experience
on January 7, 2026
Posted by: amandab743_9257
[This review was collected as part of a promotion.] I received this Vertuo UP from Nespresso and Influenster in exchange for my honest opinion. For me, coffee is an essential part of life so this machine was definitely put to the test. I did have difficulties getting the machine to link to my phone (or my husbands phone) so that I could use their app for customizing my brews but the machine can be used without so onward I went.
The machine itself is pretty straightforward. Fill the water canister, pop in your pod and brew. You can mix in milk (though I suggest warming it first if you enjoy a very hot brew), drink as is or hit the brew option again if you would like a less strong cup. The foaminess of the brew this puts out rivals even the best coffee shops and it's right in my kitchen. 10/10 on at home coffee experience.
With that being said, the pods are somewhat pricey but not nearly as pricey as coffee from a coffee shop. Plus you have the luxury of strolling out of bed straight to the machine. No waiting in a drive through line for you. Click two buttons and listen to your magic brew maker whir to life. Heavenly sound really.
I plan on trying their Sweet Vanilla and Golden Caramel next. They sound delicious!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on January 7, 2026
Posted by: Brengvn
from IN
[This review was collected as part of a promotion.] Love it! Its very quiet, love the features and how compact it is
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Everyday Machine!
on January 7, 2026
Posted by: Esmi
[This review was collected as part of a promotion.] Really love this machine. Heats up so quickly and is extremely quiet too! I love the style - looks amazing on my counter. Have had some slight issues with the Wifi connection, but don't really need to use that at the moment, so no complaints!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh…
on January 6, 2026
Posted by: Shamx
Coming from a vertuo plus this honestly feels like a downgrade. It leaks into the collection container with every use. The open/close system is too manual as well. All it has going for it is the connectivity and honestly not worth the price! They should have improved on the vertuo plus coz this isn’t much of an upgrade. Its also noticeably louder than the vertuo plus 😒
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Versatile coffee machine
on January 6, 2026
Posted by: TurquesaC
[This review was collected as part of a promotion.] Love this machine because it gives me options!! I am an espresso sizes shot girly and my husband prefers a full cup of coffee, this gives up both with a small countertop footprint. Coffees taste great, set up was easy, and you have the app customization options too. The all white color looks so good on my countertop.
Written by a customer while visiting Nespresso USA