Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving nespresso
on January 20, 2026
Posted by: SharaR
[This review was collected as part of a promotion.] This is such a great addition to my coffee setup. I've always wanted a nespresso machine and I finally got one. I can't wait to taste all the other flavors and enjoy life ☕️👌☺️ just a girl loving coffee and nespresso
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Vertuo Machine To Date!
on January 20, 2026
Posted by: cheezr
from South Florida
I have had a Next machine for several years but I struggle with the latch (arthritis) and it is a big and noisy machine. I bought this immediately when I first saw it because of the pod loading and am very pleased.
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Over all a vastly improved design and highly recommended by me and I have owned all the previous vertuo models except the pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious hot or iced drinks
on January 20, 2026
Posted by: thetopshelf_beauty_5279
[This review was collected as part of a promotion.] The Nespresso ertuo Up makes the best hot or iced drinks at home. This has already saved me money and the pods are recyclable. There is no assembly required.
I’m pretty picky when it comes to my coffee, and Nespresso coffee options are delicious. The slim design and the option of Pearl White and Ink Black fits into any aesthetic. It isn’t noisy at all.
Can’t recommend it enough! Fast and easy cleanup, this will save you so much $$$.
I’m pretty picky when it comes to my coffee, and Nespresso coffee options are delicious. The slim design and the option of Pearl White and Ink Black fits into any aesthetic. It isn’t noisy at all.
Can’t recommend it enough! Fast and easy cleanup, this will save you so much $$$.
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love it!
on January 19, 2026
Posted by: LauraM
[This review was collected as part of a promotion.] ☕️🤍This Nespresso VERTUO UP seriously just upped our morning coffee routine! This is is a seriously smart coffee machine. At first I was intimidated but it’s seriously foolproof. Such an easy set up and process. Love that it has an iced option too! This machine provides a perfect, rich, smooth and delicious brew each time. The whole place smelled divine and it’s a fast blend. They advise to clean every 300 cups to descale and there’s settings in the app for this too! It’s incredible. There’s so many different flavor options. We love the sleek and compact design, but don’t let the size fool you, this baby does it all! 6 different cup sizes!! The Pearl color is the perfect neutral vibe. We just keep making coffee….🤩☕️
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick and easy to use
on January 19, 2026
Posted by: nisah8_2133
[This review was collected as part of a promotion.] it makes making coffee so easy and stress free. I just put in a capsule, press one button, and it does everything for me. It automatically knows what size to brew, so I don’t have to think about anything. The coffee always comes out smooth with a nice layer of crema on top, which makes it feel kind of fancy at home. I also like that it can make different cup sizes, so I can switch between a quick cup or a bigger coffee. It heats up fast and doesn’t take up much space on my counter. It’s simple, quick, and always makes good coffee, which is why I love it.
Written by a customer while visiting Nespresso USA
Customer Rating
3
A Clean Up Pain
on January 18, 2026
Posted by: Loophole
from St Paul, MN
We have had this coffeemaker for a month.Coffee is very good. Clean up is a pain. Capsules fall into the container and leak creating opportunity for spill when getting to the sink. In addition everything has to wiped out before reassembly. Too much work with poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
Thank you for your review, Timothy. This should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A worthy upgrade
on January 18, 2026
Posted by: Corban227
from Alabama
[This review was collected as part of a promotion.] Purchased this machine to replace our vertuo next. E are very happy with it. The two stand out features are the iced coffee brew setting and the quick rinse between cups. A worthy upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA