Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
240
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
158 out of
193)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Great machine
on January 5, 2026
Posted by: Shabu17325
from Gettysburg, Pa
[This review was collected as part of a promotion.] Love this machine. Fast heat up. Customizable cup sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy, stylish coffee every morning ☕
on January 4, 2026
Posted by: ViolettaS
[This review was collected as part of a promotion.] This coffee maker has become a daily staple in my kitchen. Its quick setup and compact, sleek design make it a perfect addition to my counter. The Wi-Fi feature perfect for busy mornings, allowing me to start brewing from my phone. The coffee is rich and flavorful, with minimal effort, and it consistently works with all Vertuo pods. One of my favorite features is the foam. Every cup comes out with a thick, creamy layer on top, resembling a cafe-style foam. It’s smooth and not bubbly or artificial, holding well while you drink and enhancing the overall texture and taste of the coffee. Even simple brews feel more indulgent because of this foam. Cleaning is straightforward, and the machine feels solid and well-designed. It's a simple and convenient way to enjoy great coffee at home without any fuss.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Now I could do hot and cold coffee
on January 4, 2026
Posted by: demonol_8938
[This review was collected as part of a promotion.] This is an amazing upgrade to an espresso I had in the past that I was wanting to get rid of because now I can do hot and cold water and enjoy hot and cold coffee without any extra necessary steps.Its digital and looks nicer.And if you have an old nespresso, please look into upgrading to this one
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee Creations ☕️
on January 4, 2026
Posted by: reviewsbythegrownan_9075
[This review was collected as part of a promotion.] The Nespresso Up is a neat little machine designed to make many coffee creations. Rather you like your coffee iced, hot or somewhere in between. This Nespresso's water capsule has the capability to turn 180⁰, this comes in handy for maximum functionality with individual spaces. There's an easily removable cup holder that can be adjusted for cup height as well. This Nespresso also has has an app that offers different recipes and customizable features. It easily cleans and descales at the touch of a few buttons. Who's ready for a delicious Nespresso Coffee Creation? ☕️
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine!!
on January 4, 2026
Posted by: KJM
from North Carolina
[This review was collected as part of a promotion.] So many things to love about this new machine! First, it is beautiful! A lovely cream color with champagne trays and lever. Small but mighty and despite the small size, it has a larger tank than my previous machine. Much easier to load a pod. Heats up FAST! Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine but with a serious flaw.
on January 4, 2026
Posted by: subbukr
from Sacramento, CA
The machine looks very nice and brews coffee as expected. I bought this machine few days after it was launched when I visited the Nespresso Boutique. I have two old Nespresso machines and compared to the quality of the build, this new machine feels very cheap and filmsy.
While the vertical pod mechanism looks great and convinient but a lot of coffee gets wasted. I use this machine in my office and when I empty the tray every week I see tray fully filled with coffee. There is a odor from the coffee collected in the tray.
I hope Nespresso understands this issue and finds some kind of solution for this. I see many others have reported the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your honest review. We'll pass it along to the appropriate party. We certainly appreciate your loyalty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Smart machine
on January 3, 2026
Posted by: niketa20_3806
[This review was collected as part of a promotion.] The machine is straightforward to use and doesn’t take up much space. App connectivity adds extra convenience and customization options. I really enjoy being able to customize settings and get alerts through the Nespresso app. It makes both hot and iced coffee. The flavor is consistently rich, and the machine feels very well designed.
Written by a customer while visiting Nespresso USA