Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Sleek, easy to use, delicious barista style espres
on January 30, 2026
Posted by: ShoA
[This review was collected as part of a promotion.] I’ve always been a huge fan of single-serve pod coffee machines because I make coffee every single morning, and I was honestly spending way too much time and money on overpriced Americanos and espresso drinks out instead of making them at home. This machine genuinely changed that for me. First of all, it’s so sleek and narrow, which I love because it fits perfectly on my counter and doesn’t take up a ton of space. The pearl white color is also super pretty, it’s light and bright and it looks amazing against my dark countertops! Taste-wise the pods are honestly impressive. Whether I’m doing straight espresso shots or brewing a regular coffee, they come out smooth and well-balanced, and I really love how they pair with milk or ice. Sometimes I’ll just pour one over ice with a little splash of oat milk and it tastes like a café drink which is rich, and not bitter. I’ve especially loved the Melozio pods. It’s also great that the used pods get stored inside the machine, which makes cleanup super easy so I’m not dealing with a bunch of trash everywhere.
Another thing I love is how big the water tank is, so I’m not constantly topping it up like I was with other machines. Making the drink is super fast as well, you have a perfect cup in under 5 minutes. It’s a really powerful machine that brews fast without being loud or vibrating much either. I love the temperature options too and being able to make an iced coffee so easily is what makes this a 10/10 product for me. And the froth you get with espresso is legit café-level, like it has that velvety forth on top which I didn’t even expect from a home machine. The app is super easy to connect and customize preferences too. Overall, this has completely replaced my daily coffee runs and I genuinely look forward to using it every morning! I can’t imagine using any other coffee machine going forward
Written by a customer while visiting Nespresso USA
Customer Rating
5
Be your own barista at home
on January 30, 2026
Posted by: violetaura_815
[This review was collected as part of a promotion.] Gifted by Nespresso
I am not gonna lie… I have wanted a Nespresso for a while. I was so excited for the opportunity to grab the Nespresso Vertuo Up bundle, which included coffee and the machine. I love that the machine has WiFi connectivity, so you can download the app and customize your brew.
I received:
• 10 Odacio capsules
• 10 Melozio capsules
• 12 assorted capsules, including decaffeinated coffee
The capsules are made of 85% recycled aluminum.
The machine is rather straight forward and easy to use. I made the Melozio for myself and family members for our first cup. The Melozio flavor features toasted cereal notes and is rated about 6 out of 12 for intensity, with a roastiness of 3 out of 5. The flavor is a medium roast, a nice blend that’s great for everyday coffee. Plus, it’s available in decaffeinated or a boost version if you’re looking for extra caffeine.
My mom is a bit sensitive to caffeine, so we will be serving her decaf from now on or watering her brew down a bit. Everyone else really enjoyed their coffee.
I’m looking forward to experimenting with more recipes. You can make Espresso, Barista Creations, Cold Experiences, and much more. You can be as plain or as decadent as you like. With this machine, I will save money and be my own barista at home.
I like my coffee medium to dark with sweetness added, whether that’s cream or flavoring. Some of us consider this an indulgence or even dessert and we all deserve to treat ourselves. Be your own barista too with Nespresso.
Valentine’s Day is around the corner. Consider buying your coffee lover a Nespresso to enjoy at home every day of the year.
I absolutely love this machine and the coffee, and I can’t wait to explore more blends and flavors along my coffee journey.
Thank you, Nespresso and Influenster.
I received this product complimentary in exchange for my honest opinion.
I am not gonna lie… I have wanted a Nespresso for a while. I was so excited for the opportunity to grab the Nespresso Vertuo Up bundle, which included coffee and the machine. I love that the machine has WiFi connectivity, so you can download the app and customize your brew.
I received:
• 10 Odacio capsules
• 10 Melozio capsules
• 12 assorted capsules, including decaffeinated coffee
The capsules are made of 85% recycled aluminum.
The machine is rather straight forward and easy to use. I made the Melozio for myself and family members for our first cup. The Melozio flavor features toasted cereal notes and is rated about 6 out of 12 for intensity, with a roastiness of 3 out of 5. The flavor is a medium roast, a nice blend that’s great for everyday coffee. Plus, it’s available in decaffeinated or a boost version if you’re looking for extra caffeine.
My mom is a bit sensitive to caffeine, so we will be serving her decaf from now on or watering her brew down a bit. Everyone else really enjoyed their coffee.
I’m looking forward to experimenting with more recipes. You can make Espresso, Barista Creations, Cold Experiences, and much more. You can be as plain or as decadent as you like. With this machine, I will save money and be my own barista at home.
I like my coffee medium to dark with sweetness added, whether that’s cream or flavoring. Some of us consider this an indulgence or even dessert and we all deserve to treat ourselves. Be your own barista too with Nespresso.
Valentine’s Day is around the corner. Consider buying your coffee lover a Nespresso to enjoy at home every day of the year.
I absolutely love this machine and the coffee, and I can’t wait to explore more blends and flavors along my coffee journey.
Thank you, Nespresso and Influenster.
I received this product complimentary in exchange for my honest opinion.
Written by a customer while visiting Nespresso USA
Customer Rating
5
In love
on January 29, 2026
Posted by: ginalola_321
[This review was collected as part of a promotion.] Absolutely in love with this Nespresso Vertuo Up machine. It makes the best hot or iced drinks with multiple cup sizes, so whether you want a quick espresso or a full cup of coffee, it delivers flawlessly. Also, it was so easy to assemble and set up. I like that the tank holds 47oz of water, and it only takes 3 seconds for the machine to begin brewing. The Nespresso Smart App allows you to customize temperature and cup size, get alerts, and simplify maintenance. The slim design makes it perfect to fit in any space and the pearl white is gorgeous, and fit perfectly with my aesthetic. If you’re a coffee lover I can’t recommend this fabulous machine more. It’s 100% worth it!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on January 29, 2026
Posted by: JenC
[This review was collected as part of a promotion.] The new vertuo up from Nespresso is a beautiful sleek machine. It is a lot more customizable compared to previous versions. The vertuo up is longer and slimmer and has a larger water reservoir and capsule discard bin. One of the best things is that larger cups and tumblers can fit under the machine. I can now fit my to-go mug underneath. The machine makes great coffee and has a little less foam than normal.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee tastes so FRESH
on January 29, 2026
Posted by: LisaH
[This review was collected as part of a promotion.] The Nespresso Vertuo UP is super easy to use, clean lines with an adjustable water tank. You can move the tank to the left, right or rear of your unit 😊 Coffee tastes insanely fresh, like just roasted fresh. I love the multiple brew sizes and the iced coffee option. The app is mostly useful for manuals and Coffee Creations, letting you tweak temperature or volume on compatible capsules and save your perfect setup.
Written by a customer while visiting Nespresso USA
Customer Rating
3
on January 29, 2026
Posted by: Anonymous
My reasons to give it three stars is I have been a customer for many years now I have had other machines and got the Nespresso virtual up for Christmas hat had been replaced multiple times, but it’s still leaking water. I returned it and went back to a Nespresso virtual next, but also returned that one and went back to the Nespresso virtual up because I love the taste of the coffee better on this machine, but do not like how it spells water
Response from Nespresso USABy Kendall, Customer Service, January 30, 2026
Thank you for your review, Grezly. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on January 29, 2026
Posted by: KatherineR
[This review was collected as part of a promotion.] If you are looking to elevate your coffee experience every morning, afternoon, or at any time of the day, this Nespresso UP coffee machine is for you. With aSleek design that fits perfectly on any kitchen this machine is ready to brew in just 3 seconds, and it is not loud. From rich espressos to smooth, full-bodied coffee with that perfect velvety crema—or even bold iced coffee—this machine does it all.
I’m in love with this machine! It is very quick and not too loud. Having the opportunity to customize my coffee and having so many blend and flavor options to try is definitely amazing. It was very easy to assemble and set up. The espressos and coffees taste delightful.
I’m in love with this machine! It is very quick and not too loud. Having the opportunity to customize my coffee and having so many blend and flavor options to try is definitely amazing. It was very easy to assemble and set up. The espressos and coffees taste delightful.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Space saving
on January 29, 2026
Posted by: WhitneyS
[This review was collected as part of a promotion.] My daughter absolutely loves her Nespresso UP maker. As a busy College girl it’s the perfect coffee maker to make fancy coffees that are quick and inexpensive. She is able to make decadent coffees in her dorm saving us a ton of money. It’s so easy to use and is space saving!
Written by a customer while visiting Nespresso USA