Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
240
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
158 out of
193)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Love this!
on January 23, 2026
Posted by: Cooper321
from Texas
[This review was collected as part of a promotion.] We absolutely LOVE this machine. You can customize the temperature and size of your brews which means I can have extra hot espresso and my husband can brew a hot and rich carafe of coffee all in one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine!
on January 23, 2026
Posted by: DebM
from Kansas
Have had this for about a month and absolutely LOVE it. I upgraded from the Vertuo Plus. Being able to adjust the heat setting is a game changer. And now I can brew all sizes of pods including a carafe.
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee Machine
on January 22, 2026
Posted by: lesleynf284_1782
[This review was collected as part of a promotion.] The Nespresso Vertuo Up is a compact Wi-Fi-enabled coffee machine that brews in 3 seconds and offers versatile coffee options via Nespresso app. The design is stylish and made with quality materials for long lasting brewing. I love how fast it brews in 3 seconds making it the fastest Nespresso machines. It also offers 6 different cup sizes making it easy to choose how much coffee you want. I loved the full aroma of this coffee and loved I could customize how strong I want my coffee and whether I wanted it hot or cold. The machine is fairly loud but I don't mind the noise of the machine. Overall, I love my Nespresso Vertuo Up machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever
on January 21, 2026
Posted by: MeganT
[This review was collected as part of a promotion.] This has to be the best coffee I’ve ever made at home!!! I love my new Nespresso Vertuo Up machine. It is easy to use and has my coffee ready in under a minute. The taste is out of this world and the foam on top is the baristas kiss. I feel like a barista in my own home! I’ve actually been able to cut back on my coffee consumption because each pod is that amazing. The size is quite compact and fits well on my countertop. It’s also easy to refill with a removable reservoir
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso
on January 21, 2026
Posted by: liliial1_3064
[This review was collected as part of a promotion.] It's not bad. I can't say it's bad but it didn't meet my expectations. The design is just incredible! There were a lot of coffee capsules in the kit and only a few I really liked and the others tasted bad. It's very easy to use. I want to try other coffee flavors too and I think I'll find the best one for me. It is definitely safe! It turns on and connects to the phone very quickly, which is very convenient!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Improvements Where it Counts
on January 21, 2026
Posted by: mtsmith
from Orlando, FL
[This review was collected as part of a promotion.] I've upgraded from the Vertuo Next that unfortunately died after 3 years. So far, this has been a great machine. The larger water tank is one of my favorite things, as well as it being adjustable in location. The faster brew readiness and customizations are also a big win. The connectivity also seems to be more stable than the last model. The only thing I will say is worse thus far is the amount of discharge liquid in the trays that needs to be cleaned out, but that's a fairly small issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Café quality right at home.
on January 21, 2026
Posted by: JillianR
[This review was collected as part of a promotion.] If you’ve followed my socials at all, you will know that the caffeinated ancestors have quite the strong hold on me. Many companies have blessed me with many coffee machines. Now this one tops them ALL!!!! Nespresso Vertuo Up make thee perfect cup for f frothy topped coffee you could ever want and thought you couldn’t make at home without extra steps. As you can see, I took it right out of the box. I haven’t got it going right away after a good rinse through. Running a cycle or two of plain water through it does that trick and you’re ready to go. These capsules promised rich and bold flavor, and it didn’t disappoint as soon as I press the button, the machine spring to life and within moments the aroma of freshly brewed coffee filled my kitchen. The crema on top was thick and velvety, giving it that café quality finish right at home.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA