Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Custom coffee at home
on January 28, 2026
Posted by: chofulloflove_9652
[This review was collected as part of a promotion.] The first thing I noticed was the elevated, slim design. It looks so sleek on my counter, especially with the rotating water tank that I can move to fit my kitchen layout perfectly. It’s compact, but it packs a serious punch when it comes to performance.
It heats up in about three seconds, which is huge when you’re half-awake and just want coffee now, so easy to use, and you have versatility at your fingertips. It even connects to the Nespresso app so you can adjust your cup size or get maintenance alerts. It basically takes all the guesswork out of making a premium coffee.
Now, full transparency: it is a little loud when brewing. Not blender-loud, but definitely noticeable. That said… it brews so fast that the noise is over before you even have time to be annoyed. For me, the speed completely balances it out.
Overall, this feels like a machine made for real life that is stylish, lightning-fast, and delivers that "boutique cafe" quality right in my kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on January 28, 2026
Posted by: SydneyC
[This review was collected as part of a promotion.] Brew at home, made easy. I thought the directions to set up the machine were clear. My first cup of expresso was rich & smooth. I liked that it was heated at the right temperature. I thought the Vertuo Up has a sleek & modern look.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Brews Great!
on January 27, 2026
Posted by: chrism
from Denver, Colorado
[This review was collected as part of a promotion.] Machine heats up fast and brews a good cup of coffee. Love the amount of size choices. Definitely noisier than previous Nespresso Machines that I have owned. Metal accents are not stainless and cup holder is plastic which is disappointing considering it is the latest offering.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Virtuo Up Machine is Great but with a Flaw
on January 27, 2026
Posted by: NickO
from Gilbert, AZ
I bought the new Nespresso Virtuo Up machine a month ago and the look is nice and the performance is good. It heats up and brews coffee quicker than my old Nespresso VirtuoPlus machine. The only issue I have with the Virtuo Up machine that made me take 1 star away is because this machine is messy and requires regular cleaing for the pod dispenser container. Their is much more leakage than my old VirtuoPlus which is annoying! I would almost take away 1.5 stars because of this. Overall the machine looks great and performs well.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on January 27, 2026
Posted by: colleen18_7652
[This review was collected as part of a promotion.] This machine is very easy to use and the app connected without any problems. I've been experimenting with different styles of coffee and I'm so impressed with the variety of flavors the Vertuoline Capsules offer. Plus, I love that it only takes 3 seconds for the Vertuo Up to begin brewing and the capsule container holds up to 18 capsules which makes clean up a breeze!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm loving my Nespresso🖤
on January 26, 2026
Posted by: nailswithsandy_3778
[This review was collected as part of a promotion.] I'm loving my Nespresso Up🤩🫶🏻
It was super easy to install. I love that you can connect it to your phone so you can program your daily coffee. The design looks quite elegant and it is super cool that you can move the water tank in different ways.
And well, when it comes to the coffee... It is SO FREAKING DELICIOUS!!!☕
It was super easy to install. I love that you can connect it to your phone so you can program your daily coffee. The design looks quite elegant and it is super cool that you can move the water tank in different ways.
And well, when it comes to the coffee... It is SO FREAKING DELICIOUS!!!☕
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 26, 2026
Posted by: Cristina
I bought this before Thanksgiving and was so excited. I love that I can make my coffee hotter, but the machine leaks into the pod collector. Mine grew mold because I was not aware that it was doing that. Now I have to take it out and dry it after every coffee, which is very annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
Thank you for your review, Cristina. This should absolutely not be the case, and we hope you know that we're always here to help. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it!
on January 26, 2026
Posted by: aurelia2021_2486
[This review was collected as part of a promotion.] The Espresso Vertuo Up machine for cafe espresso is straightforward to use and easy to clean. With 2 button pushes, you have an express that tastes as it should and smells great, too. It is very easy to clean and has a nice design. They have a variety of unique blends and formats. Espresso, lattes, and iced coffees on the go. The only thing that I don't like is that it’s very noisy.
Written by a customer while visiting Nespresso USA