Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
In love
on January 29, 2026
Posted by: ginalola_321
[This review was collected as part of a promotion.] Absolutely in love with this Nespresso Vertuo Up machine. It makes the best hot or iced drinks with multiple cup sizes, so whether you want a quick espresso or a full cup of coffee, it delivers flawlessly. Also, it was so easy to assemble and set up. I like that the tank holds 47oz of water, and it only takes 3 seconds for the machine to begin brewing. The Nespresso Smart App allows you to customize temperature and cup size, get alerts, and simplify maintenance. The slim design makes it perfect to fit in any space and the pearl white is gorgeous, and fit perfectly with my aesthetic. If you’re a coffee lover I can’t recommend this fabulous machine more. It’s 100% worth it!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on January 29, 2026
Posted by: JenC
[This review was collected as part of a promotion.] The new vertuo up from Nespresso is a beautiful sleek machine. It is a lot more customizable compared to previous versions. The vertuo up is longer and slimmer and has a larger water reservoir and capsule discard bin. One of the best things is that larger cups and tumblers can fit under the machine. I can now fit my to-go mug underneath. The machine makes great coffee and has a little less foam than normal.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee tastes so FRESH
on January 29, 2026
Posted by: LisaH
[This review was collected as part of a promotion.] The Nespresso Vertuo UP is super easy to use, clean lines with an adjustable water tank. You can move the tank to the left, right or rear of your unit 😊 Coffee tastes insanely fresh, like just roasted fresh. I love the multiple brew sizes and the iced coffee option. The app is mostly useful for manuals and Coffee Creations, letting you tweak temperature or volume on compatible capsules and save your perfect setup.
Written by a customer while visiting Nespresso USA
Customer Rating
3
on January 29, 2026
Posted by: Anonymous
My reasons to give it three stars is I have been a customer for many years now I have had other machines and got the Nespresso virtual up for Christmas hat had been replaced multiple times, but it’s still leaking water. I returned it and went back to a Nespresso virtual next, but also returned that one and went back to the Nespresso virtual up because I love the taste of the coffee better on this machine, but do not like how it spells water
Response from Nespresso USABy Kendall, Customer Service, January 30, 2026
Thank you for your review, Grezly. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on January 29, 2026
Posted by: katheriner65f9_7313
[This review was collected as part of a promotion.] If you are looking to elevate your coffee experience every morning, afternoon, or at any time of the day, this Nespresso UP coffee machine is for you. With aSleek design that fits perfectly on any kitchen this machine is ready to brew in just 3 seconds, and it is not loud. From rich espressos to smooth, full-bodied coffee with that perfect velvety crema—or even bold iced coffee—this machine does it all.
I’m in love with this machine! It is very quick and not too loud. Having the opportunity to customize my coffee and having so many blend and flavor options to try is definitely amazing. It was very easy to assemble and set up. The espressos and coffees taste delightful.
I’m in love with this machine! It is very quick and not too loud. Having the opportunity to customize my coffee and having so many blend and flavor options to try is definitely amazing. It was very easy to assemble and set up. The espressos and coffees taste delightful.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Space saving
on January 29, 2026
Posted by: WhitneyS
[This review was collected as part of a promotion.] My daughter absolutely loves her Nespresso UP maker. As a busy College girl it’s the perfect coffee maker to make fancy coffees that are quick and inexpensive. She is able to make decadent coffees in her dorm saving us a ton of money. It’s so easy to use and is space saving!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and so aesthetically beautiful
on January 29, 2026
Posted by: Girl pop
from Austin,Texas
[This review was collected as part of a promotion.] I bought my Veruo Up. Month ago and I have enjoyed the machine so much.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy-to-use features!
on January 29, 2026
Posted by: bb3100
from Charlotte, NC
[This review was collected as part of a promotion.] I bought this machine for my boyfriend a few weeks ago and it has worked great! Connecting it to WiFi has caused a few issues but I think it is just a temporary adjustment. The coffee tastes great and it brews quick!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA