Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Sleek Design, cool new functionality
on March 29, 2026
Posted by: Jfm
from Saint Petersburg FL
[This review was collected as part of a promotion.] Bought this as an early birthday present for my wife. Upgraded from an older model and was attracted by the sleek design and the new bottom to create a concentrated brew. I am all about Nespresso over ice and this machine was built for me. Love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine pods need to be improved
on March 29, 2026
Posted by: Jummy
from Staten Island New York
[This review was collected as part of a promotion.] The coffee maker is great the only drawer that I’ll have is with the pods I like drinking a big cup of coffee in the morning should be making more pot I can do like 14 or 16 ounces French Rd. something like that that’s the only drawback I have where is
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 28, 2026
Posted by: Nikki0627
from Glendale Ca
[This review was collected as part of a promotion.] I had a virtual next, but we really wanted to upgrade so we ended up buying the virtual up in pearl White and honestly I love it matches my kitchen. It’s a lot easier to use. I think also, it heats up the water way quicker. I like the fact that I can connect it with my phone change the settings change the temperature level change the pod level honestly, it’s great. I love Nespresso and I definitely cannot wait for the next upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
WiFi coffee :)
on March 27, 2026
Posted by: TomCat
from Croton, NY
[This review was collected as part of a promotion.] I am definitely happy with the products. I do wish the samplers were geared more towards my purchases but still love free coffee ;) Love that I was able to hookup through the WiFi and set heat setting while the machine determines by the POD how big the coffee will be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome product
on March 24, 2026
Posted by: Rock
from Cincinnati
[This review was collected as part of a promotion.] The new Nespresso machine has made our coffee life better! It’s much quieter and more user friendly with the app and barista option.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on March 24, 2026
Posted by: Anonymous
Another cheap plastic leaky mess. Quality of Nespresso has gone down the gutter. Start using metal parts that last longer. Tanks that don't leak. flimsy parts that can't crack. You produced another machine that doesn't stand out whatsoever. Its overpriced along with the pods that used to be affordable, now they too are overpriced. You have zero loyalty program so the thousands of dollars I have spent give me nothing back in return. The only thing I am looking forward to is the patent to expire so I can get off-brand pods for the Vertuo. Nespresso has fallen off.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 27, 2026
Thank you for your honest review. We stand behind our brand and quality is our highest priority. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please escalate these machine concerns, so we can find a satisfactory solution. We are available 24/7 at 800-562-1465 and hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy Open & Close
on March 22, 2026
Posted by: Tired New Mama
from Morgantown, WV
[This review was collected as part of a promotion.] I replaced my previous Vertuo machine with this new Vertuo Up. It has made a world of difference. With a newborn I needed something easy to open and shut one handed and this was just the fix I needed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on March 21, 2026
Posted by: Kat
It’s cute and makes a good cup of coffee. However, the technical design is terrible. Coffee leaks into the pod tank after the pod is released with every cup of coffee. It makes a mess and is not sanitary - mildew grows quickly in the tray. Stay away from this if you want a clean machine and counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Kat. While a small amount of water may leak into the drip tray, or capsule container, we ask that you call if this seems excessive. We look forward to hearing from you at 800.562.1465.
Written by a customer while visiting Nespresso USA