Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Great for Project Team!
on February 19, 2026
Posted by: VTNick7
from Ashburn, VA
[This review was collected as part of a promotion.] I bought this for a construction project site and love how easy, intuitive, and fast this is to get the caffeine we need!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Everything I Wanted!
on February 17, 2026
Posted by: LA98
from Wisconsin
[This review was collected as part of a promotion.] I’ve only owned for about a month now, but have been blown away by the quality and ease of use. By far the best at-home coffee I’ve found!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So simple to use.
on February 17, 2026
Posted by: KarenW
[This review was collected as part of a promotion.] I love how easy & convenient the Nespresso Up machine is. I drink hot coffee or espresso in the morning & iced coffee during the day, this little machine is ready to brew in 3 seconds & takes less than 3 minutes for either. I really like that you just press the Coffee Creations button for a less diluted, concentrated brew over ice. So simple.
The machine itself takes up very little countertop space & I like that the water tank can be moved to either side or left behind the machine. I also appreciate that it can use so many different capsule sizes & that the capsules are recyclable.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machibe
on February 17, 2026
Posted by: mij9
from Roanoke VA
[This review was collected as part of a promotion.] Bought for a friend who has just started drinking coffee—-he has been enjoying every cup each day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features !
on February 16, 2026
Posted by: Ahava68
from Chicago illinois
[This review was collected as part of a promotion.] Absolutely love this machine. It’s so quick and I love the iced coffee feature and am thrilled that I don’t have to deal with diluted coffee flavor anymore when I make iced coffee !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Review: Vertuo Up – Ink Black
on February 14, 2026
Posted by: NightMonkey
from Frederick, MD
[This review was collected as part of a promotion.] I’ve been using the Vertuo Up in Ink Black for about a month now, and overall it’s a really solid machine. It heats up quickly, the coffee tastes great, and the sideways‑brewing design actually makes it feel a bit more modern and compact on the counter.
The only downside I’ve noticed is the used‑capsule container. Because the machine brews horizontally, some water or coffee tends to drip into the container after brewing. It’s not a huge issue, but it does mean you’ll want to empty and rinse it more often than you might expect.
Aside from that small quirk, the machine has been reliable, easy to use, and a great addition to my morning routine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
EXQUISITE!
on February 14, 2026
Posted by: Cleo
from New Jersey
Great machine. The best I've ever owned. I love it, I love it, I love it!
I wish it came in red!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Up vs Next
on February 13, 2026
Posted by: Iryna
from mn
I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Iryna. We're sorry to learn that you experienced issues with your Vertuo Up machine. We're glad you were able to resolve this with an agent and now have a new Vertuo Next you're happy with. If you need any further assistance, we're available 24/7 at, 800-562-1465.
Written by a customer while visiting Nespresso USA