Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
157
4 Stars
28
3 Stars
11
2 Stars
10
1 Star
19
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
1
1 star after 3 months use
on July 4, 2026
Posted by: CoffeeGal
from TX
After two months of use, I wrote a review giving this new Verturo Up two stars. After just one more month of use, unfortunately I have to update my review to just one star.
Pros to machine:
-nice design
-warms up in just a few seconds (an improvement over the 30-second warm up of my last machine)
-The quality of the coffee appears to be the same as with my previous machines
Cons:
-much worse quality than any other Nespresso machine I’ve purchased
-design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily
-machine splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use
-after 2 months of use, the machine starting making a loud gear-like noise when it runs
Overall, this is the worst product I have purchased from Nespresso, but I have had good experiences in the past and enjoy their coffee, so I will likely replace my Vertuo Up with another Nespresso machine.
Pros to machine:
-nice design
-warms up in just a few seconds (an improvement over the 30-second warm up of my last machine)
-The quality of the coffee appears to be the same as with my previous machines
Cons:
-much worse quality than any other Nespresso machine I’ve purchased
-design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily
-machine splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use
-after 2 months of use, the machine starting making a loud gear-like noise when it runs
Overall, this is the worst product I have purchased from Nespresso, but I have had good experiences in the past and enjoy their coffee, so I will likely replace my Vertuo Up with another Nespresso machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Coffee Every Morning
on July 2, 2026
Posted by: BellaCoffee
I absolutely love my Nespresso Vertuo Up! It is easy to use, heats up quickly, and makes delicious coffee with a rich, smooth crema every time. The design is sleek and modern, and it looks beautiful on my coffee station. I highly recommend it to anyone who enjoys café-quality coffee at home.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Thumbs up for Vertuo Up
on July 2, 2026
Posted by: PS7
from Harstine Island WA
[This review was collected as part of a promotion.] The Up is our 7th Nespresso machine, none have needed repair, they’re just spread among two houses, family and friends -and one designated for travel. The Vertuo Up is the most ergonomic design ( a large version of our travel) and we’re very happy with the ergo handle, low profile and reduced noise/vibration.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee capsules
on June 29, 2026
Posted by: Mark
from Maryland
[This review was collected as part of a promotion.] These coffee capsules are very convenient and easy to use. The coffee has a rich flavor, good aroma, and consistent quality in every cup. They’re perfect for a quick coffee at home or in the office. The only downside is that they can be more expensive than regular ground coffee, but the convenience makes them worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on June 29, 2026
Posted by: Lisa
from Bethany Beach DE
[This review was collected as part of a promotion.] I love your coffee more than any coffee shop I have been to
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
NOTHING LIKE NESPRESSO!
on June 25, 2026
Posted by: Jason B
from New York
[This review was collected as part of a promotion.] Nespresso is a best of breed company with product line-up, customer experience, incentives and innovation in it's industry. With all the corporate speak out the way. THEY MADE ME A COFFEE DRINKER. I'm hooked and try everything they recommend. The flavors have taken me around the world and as a travel, I know experience Nespresso were ever I go. I take a unit with me or have one at my international homes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 10, 2026
Posted by: Em
from Florida
So far I love it I was hesitant after reading reviews of how water overflows in the capsule compartment bin and it gets messy. After using it for the first time I was expecting a bunch of water in it but there was barely anything but a little bit of coffee water. Makes great coffee just like my original vertuo machine that I still love and use. Very versatile machine and looks great on the counter. I love the vertuo up so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Returned It!
on May 31, 2026
Posted by: Luvpoodles
I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I’m glad I kept my old machine, the VertuoPlus Deluxe.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA