Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
157
4 Stars
28
3 Stars
11
2 Stars
10
1 Star
18
83%of customers recommend this product.
(
180 out of
218)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
2
Can't recommend!
on July 17, 2026
Posted by: JRWit
from Fort Myers, Florida
Leaves the pods too wet - my return bag for recycling weighs about 15 lbs and it's a real mess to empty the tray because there's a coffee liquid in it. Unfortunately, having owned a lot of machines, this can happen with these machines. Out the box it didn't work right.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the new iced coffee feature
on July 14, 2026
Posted by: Vicksvicks
from Florida
[This review was collected as part of a promotion.] I bought it a month ago and i do love it! I did an update and definitely worth it in all aspects.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek with great features
on July 13, 2026
Posted by: RK
from Palatine, IL
[This review was collected as part of a promotion.] Bought this a couple weeks ago to replace my 5 year old, first Nespresso machine. Everything about it is great! Sleek design, takes up a little less space, makes less noise brewing as previous machine. I have not customized my brew size or temperature yet, but looking forward to it. And while it does leak a little bit into the capsule holder, it is quite simple, empty it out and rinse it quickly. I feel the reviews claiming mold and catastrophe are a bit dramatic!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
upgrade
on July 10, 2026
Posted by: Jae
from Roanoke, VA
[This review was collected as part of a promotion.] I am in love with my new Nespresso machine, feels like a total upgrade from my Pop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Smooth!
on July 7, 2026
Posted by: chall08
from St. Louis, MO
[This review was collected as part of a promotion.] Very happy with our Vertuo Up. The coffee is so smooth with a nice froth! We are enjoying trying new flavors and making lots of new drinks with the addition of our milk frother!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hot coffee please
on July 7, 2026
Posted by: Brian
from Florida
Was excited to replace my old Nespresso machine with this one. Coffee is lukewarm at best and no matter which pod I put in I get the same small extraction.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, July 8, 2026
Thank you for your review. We are sorry to learn our Vertuo Up machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best machine so far
on July 6, 2026
Posted by: Asheville
Great machine, I e owned several of the different verturo this one I feel like fixes a lot of the issues, is beautiful and reliable so far after 4 months.
Written by a customer while visiting Nespresso USA
Customer Rating
1
1 star after 3 months use
on July 4, 2026
Posted by: CoffeeGal
from TX
After two months of use, I wrote a review giving this new Verturo Up two stars. After just one more month of use, unfortunately I have to update my review to just one star.
Pros to machine:
-nice design
-warms up in just a few seconds (an improvement over the 30-second warm up of my last machine)
-The quality of the coffee appears to be the same as with my previous machines
Cons:
-much worse quality than any other Nespresso machine I’ve purchased
-design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily
-machine splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use
-after 2 months of use, the machine starting making a loud gear-like noise when it runs
Overall, this is the worst product I have purchased from Nespresso, but I have had good experiences in the past and enjoy their coffee, so I will likely replace my Vertuo Up with another Nespresso machine.
Pros to machine:
-nice design
-warms up in just a few seconds (an improvement over the 30-second warm up of my last machine)
-The quality of the coffee appears to be the same as with my previous machines
Cons:
-much worse quality than any other Nespresso machine I’ve purchased
-design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily
-machine splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use
-after 2 months of use, the machine starting making a loud gear-like noise when it runs
Overall, this is the worst product I have purchased from Nespresso, but I have had good experiences in the past and enjoy their coffee, so I will likely replace my Vertuo Up with another Nespresso machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA