Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
123
4 Stars
25
3 Stars
10
2 Stars
7
1 Star
11
84%of customers recommend this product.
(
145 out of
172)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Review: Vertuo Up – Ink Black
on February 14, 2026
Posted by: NightMonkey
from Frederick, MD
[This review was collected as part of a promotion.] I’ve been using the Vertuo Up in Ink Black for about a month now, and overall it’s a really solid machine. It heats up quickly, the coffee tastes great, and the sideways‑brewing design actually makes it feel a bit more modern and compact on the counter.
The only downside I’ve noticed is the used‑capsule container. Because the machine brews horizontally, some water or coffee tends to drip into the container after brewing. It’s not a huge issue, but it does mean you’ll want to empty and rinse it more often than you might expect.
Aside from that small quirk, the machine has been reliable, easy to use, and a great addition to my morning routine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Aesthetically pleasing
on February 23, 2026
Posted by: Tammy717
from Bear Creek, PA
[This review was collected as part of a promotion.] This machine was a replacement for an older one and it is anazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on March 8, 2026
Posted by: Bill57
from Egg Harbor Township, New Jersey
[This review was collected as part of a promotion.] I bought the vertuo up which connects to an app on my phone after living with the next which didn't and I find the up to be a great purchase, much easier to use and care for than the next, have already reordered pods and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Machines, Same Defect
on March 21, 2026
Posted by: Greg
from New York, NY
I purchased a Nespresso Vertuo Up expecting a product that consistently works. Instead, I’ve now been through two separate units with the identical issue: water leaves the tank but dumps into the interior of the machine rather than out of the front spout. No coffee is produced. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Greg. This is unusual and we hope you'll contact us again to come to a satisfactory resolution. Machine Experts are available 24/7 at 800.562.1465. We apologize for the poor impression and look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No problems - great machine and great coffee!
on April 22, 2026
Posted by: JPers27
from Chicago, IL
[This review was collected as part of a promotion.] I have been using this machine for about a week now and was a bit worried that there would be a problem with the drip tray that the pods fall into - I saw many people on Reddit complaining that the water build up was simply too much. Thankfully, I have not run into this problem! The water levels were minimal and very manageable, and I really enjoy all the other aspects of this machine. While I do wish the materials were of a higher quality than plastic, the machine works great and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
High hopes, but disappointed
on April 28, 2026
Posted by: Rolf
from Atlanta
Had it now for 2 months, and it's the worst I've ever had in 22 years. I have more coffee in the used cap container than in the cup. I clean that thing every day because it is leaving such a mess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 28, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on May 12, 2026
Posted by: Mike
from Overland Park, KS
[This review was collected as part of a promotion.] The coffee is really VERY SPECTACULAR!!! Operating is a bit tricky because Nespresso doesn't give you much info regarding how to operate in the form of a user manual, so if you're not familiar it can be a bit of a struggle. Be sure to download the full user manual off the Nespresso Site. I wish the machine would allow at least two people to have access to the App WiFi.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA