Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
163
4 Stars
30
3 Stars
12
2 Stars
12
1 Star
22
81%of customers recommend this product.
(
189 out of
233)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
5
Small footprint & quick coffee brewing is a plus.
on September 9, 2026
Posted by: Wina
from Ohio
[This review was collected as part of a promotion.] I love coffee so I have high expectations……I’m happy with my purchase of Vertuo Up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and efficient!
on September 9, 2026
Posted by: hannahsann
from NJ
[This review was collected as part of a promotion.] Loving so far! Very user friendly, especially with the access to the app on my phone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to start the day!
on September 9, 2026
Posted by: Jo
from Macomb MI
[This review was collected as part of a promotion.] I have always been a brewed coffee fan. Nespresso has change that! The individual cup and variety of flavors make my morning coffee special.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great taste, bas design
on September 8, 2026
Posted by: S
No doubt the machine makes a great tasting hot cup of coffee, BUT, that isball it does well. They capsule basin is a mess. It collects water, needing to be cleaned daily. My biggest complaint is when I brew a flavored coffee which I only like iced, the next cup of regular coffee tastes like the flavored. I do not like hot flavored coffee at all. It takes 2 full brews of regular capsules to rid the taste of the flavored. I am returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, September 9, 2026
Hello. We're sorry to hear your disappointment. We'll share this feedback with our team. If you need any assistance with your machine, we're available 24/7 to assist you at, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the features
on August 30, 2026
Posted by: Sierra
from Florida
[This review was collected as part of a promotion.] Loving the new upgrade. I had an older version. I love that it's hot and cold drink super easy to use I love it and the color is very classy I got the cream
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features
on August 29, 2026
Posted by: bljkhansen
from Florida
[This review was collected as part of a promotion.] What a difference this is from my old Nespresso coffee maker. Love the connectivity and app features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Milk Frother is amazing!
on August 28, 2026
Posted by: white Nespresso
from Florida
[This review was collected as part of a promotion.] Love Nespresso machines as they make a perfect froth on coffees and the milk frother is the best because it can be hot or iced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on August 20, 2026
Posted by: E37
from MA
After our previous machine broke after 5 years, I decided to purchase this model four months ago.
The Pros:
The ease of cleaning/descaling the machine through the app
The over ice feature
The quality of the brew
The ability to personalize temp, size, etc in the app
The ease of cleaning/descaling the machine through the app
The over ice feature
The quality of the brew
The ability to personalize temp, size, etc in the app
The Cons:
The catch basin for used pods is smaller
The water basin is smaller
It is loud (the machine itself and inserting the pod)
There are many pieces to clean
The catch basin for used pods is smaller
The water basin is smaller
It is loud (the machine itself and inserting the pod)
There are many pieces to clean
***The MOST SIGNIFICANT CON
The amount of liquid that falls into the drip tray/used pod area is excessive. It spills nearly every time we recycle the pods. Additionally, if we don’t empty and clean the tray daily, mold grows quickly in the summer heat. We went on vacation and left in a hurry, forgetting to clean the tray that day. When we returned after 6 days, there were maggots crawling in the tray.
The amount of liquid that falls into the drip tray/used pod area is excessive. It spills nearly every time we recycle the pods. Additionally, if we don’t empty and clean the tray daily, mold grows quickly in the summer heat. We went on vacation and left in a hurry, forgetting to clean the tray that day. When we returned after 6 days, there were maggots crawling in the tray.
I have been a loyal and loving Nespresso consumer for over 10 years. This is our third machine and the first I have been extremely disappointed in. The required frequency of cleaning in order to maintain basic health and safety standards is overwhelming and detracts from the efficiency of a pod based machine. Before purchasing, I read other reviews about the water in the drip tray/used pod basin, but thought maybe those machines were lemons based on the overall positive average rating. I should have trusted those customers. If I could do it over, I would purchase a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, August 24, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA