Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
163
4 Stars
30
3 Stars
12
2 Stars
12
1 Star
22
81%of customers recommend this product.
(
189 out of
233)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
5
Great features!
on January 7, 2026
Posted by: Brengvn
from IN
[This review was collected as part of a promotion.] Love it! Its very quiet, love the features and how compact it is
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Everyday Machine!
on January 7, 2026
Posted by: Esmi
[This review was collected as part of a promotion.] Really love this machine. Heats up so quickly and is extremely quiet too! I love the style - looks amazing on my counter. Have had some slight issues with the Wifi connection, but don't really need to use that at the moment, so no complaints!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh…
on January 6, 2026
Posted by: Shamx
Coming from a vertuo plus this honestly feels like a downgrade. It leaks into the collection container with every use. The open/close system is too manual as well. All it has going for it is the connectivity and honestly not worth the price! They should have improved on the vertuo plus coz this isn’t much of an upgrade. Its also noticeably louder than the vertuo plus 😒
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on January 5, 2026
Posted by: Shabu17325
from Gettysburg, Pa
[This review was collected as part of a promotion.] Love this machine. Fast heat up. Customizable cup sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine!!
on January 4, 2026
Posted by: KJM
from North Carolina
[This review was collected as part of a promotion.] So many things to love about this new machine! First, it is beautiful! A lovely cream color with champagne trays and lever. Small but mighty and despite the small size, it has a larger tank than my previous machine. Much easier to load a pod. Heats up FAST! Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine but with a serious flaw.
on January 4, 2026
Posted by: subbukr
from Sacramento, CA
The machine looks very nice and brews coffee as expected. I bought this machine few days after it was launched when I visited the Nespresso Boutique. I have two old Nespresso machines and compared to the quality of the build, this new machine feels very cheap and filmsy.
While the vertical pod mechanism looks great and convinient but a lot of coffee gets wasted. I use this machine in my office and when I empty the tray every week I see tray fully filled with coffee. There is a odor from the coffee collected in the tray.
I hope Nespresso understands this issue and finds some kind of solution for this. I see many others have reported the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your honest review. We'll pass it along to the appropriate party. We certainly appreciate your loyalty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still learning
on January 2, 2026
Posted by: Susan
from Clay Ky
[This review was collected as part of a promotion.] I bought about 3 weeks ago. And have no regrets whatsoever.
Still learning about the different coffee’s that can be made
Still learning about the different coffee’s that can be made
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA