Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
157
4 Stars
28
3 Stars
11
2 Stars
10
1 Star
19
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
2
Great machine but with a serious flaw.
on January 4, 2026
Posted by: subbukr
from Sacramento, CA
The machine looks very nice and brews coffee as expected. I bought this machine few days after it was launched when I visited the Nespresso Boutique. I have two old Nespresso machines and compared to the quality of the build, this new machine feels very cheap and filmsy.
While the vertical pod mechanism looks great and convinient but a lot of coffee gets wasted. I use this machine in my office and when I empty the tray every week I see tray fully filled with coffee. There is a odor from the coffee collected in the tray.
I hope Nespresso understands this issue and finds some kind of solution for this. I see many others have reported the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your honest review. We'll pass it along to the appropriate party. We certainly appreciate your loyalty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still learning
on January 2, 2026
Posted by: Susan
from Clay Ky
[This review was collected as part of a promotion.] I bought about 3 weeks ago. And have no regrets whatsoever.
Still learning about the different coffee’s that can be made
Still learning about the different coffee’s that can be made
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 2, 2026
Posted by: Lynn78
from Triangle, VA
[This review was collected as part of a promotion.] I absolutely love this machine. It’s sleek, compact and the app options to change sizes and temperature are great. The app can be a little glitchy here and there but still absolutely worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Pop to Vertuo Up: Great Upgrade.
on January 2, 2026
Posted by: rbeccafern
from New Jersey
[This review was collected as part of a promotion.] I have been a long time buyer of Nespresso, and I recently decided to make the upgrade from my Vertuo Pop to the Vertuo Up. I really have been enjoying the machine. It makes coffee much faster and the larger water reservoir makes a difference, it also turns so it sits better on any countertop. I find it’s much easier to clean and the coffee tastes better. I also enjoy that you can use the specialized button for a more concentrated brew for iced drinks. Highly recommend making the upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Machine
on January 1, 2026
Posted by: connie
from massachusetts
[This review was collected as part of a promotion.] excellent and easy to use and as always coffee a smooth ,frothy and great flavor
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sophisticated Design With Exceptional Coffee
on December 30, 2025
Posted by: Jessica
from Virginia
I am absolutely loving my Nespresso Vertuo Up and could not be happier with this machine. I upgraded from the Vertuo Plus, and the Vertuo Up feels like a meaningful step up in both design and functionality.
One of my favorite features is the Nespresso app integration. Being able to adjust the water temperature directly from the app is such a nice touch and really lets you customize your coffee experience. The Creations Mode button is another standout feature. It allows for a stronger, more concentrated brew with most pods, and it works exactly like the Expert Mode found on other Vertuo machines.
I especially love how useful this mode is for converting larger coffee pod sizes into a double espresso style drink. It gives me the flexibility to enjoy a richer, more intense cup without needing a separate pod, which has been a game changer for my daily routine.
The adjustable cup plate is incredibly practical and accommodates a wide range of mug sizes, from smaller cups to taller travel mugs, without any hassle. I also really appreciate the large 47 oz water tank, which means fewer refills and makes daily use much more convenient.
Design wise, the pearl white color variant is stunning. It looks sleek, modern, and upscale, and the compact footprint takes up noticeably less counter space than my previous machine. It truly elevates the look of my kitchen.
Overall, the Vertuo Up combines thoughtful features, strong performance, and beautiful design into one compact machine. I am extremely happy with this upgrade and would absolutely recommend it to anyone looking for a modern, customizable, and high quality Nespresso experience.
TLDR: Upgraded from the Vertuo Plus to the Vertuo Up and I’m extremely happy. Love the app features like adjustable water temperature, and the Creations Mode works just like Expert Mode on other Vertuo machines, making it easy to turn larger coffee pods into a double espresso style drink. The adjustable cup plate fits many mug sizes, the large 47 oz water tank means fewer refills, and the pearl white color looks sleek, modern, and upscale. Smaller countertop footprint and a fantastic overall upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full bodied coffee’s
on December 30, 2025
Posted by: PJs
from Arkansas
[This review was collected as part of a promotion.] Our friends bought one a few months back and we enjoyed the rich flavorful coffees it produced. So decided to bring that full bodied coffee to our home. Easy set up, and great coffee at the push of a button.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great barista quality coffee at home
on December 29, 2025
Posted by: MooandChubs
from Texas
[This review was collected as part of a promotion.] The coffer maker makes barista quality coffee. The app enables coffee temperature adjustments which is good for those who like a hotter coffee than the default temperature. So far it's the best Nespresso machine I have owned.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA