Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
123
4 Stars
25
3 Stars
10
2 Stars
7
1 Star
11
84%of customers recommend this product.
(
145 out of
172)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
5
Great Everyday Machine!
on January 7, 2026
Posted by: Esmi
[This review was collected as part of a promotion.] Really love this machine. Heats up so quickly and is extremely quiet too! I love the style - looks amazing on my counter. Have had some slight issues with the Wifi connection, but don't really need to use that at the moment, so no complaints!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Terrible Wi-Fi connection, great machine!
on January 9, 2026
Posted by: Jonathan S
from Blaine, Minnesota
The Wi-Fi connection was terrible, but once I connected, it was amazing! I bought this at the Mall of America yesterday after returning my Pop+ Deluxe. My advice to Nespresso: STOP only supporting 2.4ghz; support 5ghz Wi-Fi. Most of the horrible Google reviews are because nobody can connect to the Wi-Fi. I was patient and ended up resetting the Wi-Fi connectivity module by disabling and enabling it, and I had to make sure I switched to 2.4ghz before doing so. Either way, the Wi-Fi connection SHOULD NOT be this difficult, and that's why people are getting angry. You released this too soon. But, I have to say, this machine is amazing if you look past the Wi-Fi connection issue! I gave it 4 stars because 1 star was taken away for the 30+ minutes it took to finally connect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
packs a punch
on January 9, 2026
Posted by: andyman
from Arizona
[This review was collected as part of a promotion.] machine is wonderful - small but powerful - heats up quick too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A worthy upgrade
on January 18, 2026
Posted by: Corban227
from Alabama
[This review was collected as part of a promotion.] Purchased this machine to replace our vertuo next. E are very happy with it. The two stand out features are the iced coffee brew setting and the quick rinse between cups. A worthy upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine!
on January 23, 2026
Posted by: DebM
from Kansas
Have had this for about a month and absolutely LOVE it. I upgraded from the Vertuo Plus. Being able to adjust the heat setting is a game changer. And now I can brew all sizes of pods including a carafe.
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on January 23, 2026
Posted by: Cooper321
from Texas
[This review was collected as part of a promotion.] We absolutely LOVE this machine. You can customize the temperature and size of your brews which means I can have extra hot espresso and my husband can brew a hot and rich carafe of coffee all in one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect quality coffee at home
on January 24, 2026
Posted by: Edit
from Corona, California
[This review was collected as part of a promotion.] Love my Nespresso Vertuo! The coffee is rich and smooth with great crema, and it’s incredibly easy to use. Perfect café-quality coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Brews Great!
on January 27, 2026
Posted by: chrism
from Denver, Colorado
[This review was collected as part of a promotion.] Machine heats up fast and brews a good cup of coffee. Love the amount of size choices. Definitely noisier than previous Nespresso Machines that I have owned. Metal accents are not stainless and cup holder is plastic which is disappointing considering it is the latest offering.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA