Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
163
4 Stars
30
3 Stars
12
2 Stars
12
1 Star
22
81%of customers recommend this product.
(
189 out of
233)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
5
Excellent machine!
on January 23, 2026
Posted by: DebM
from Kansas
Have had this for about a month and absolutely LOVE it. I upgraded from the Vertuo Plus. Being able to adjust the heat setting is a game changer. And now I can brew all sizes of pods including a carafe.
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Improvements Where it Counts
on January 21, 2026
Posted by: mtsmith
from Orlando, FL
[This review was collected as part of a promotion.] I've upgraded from the Vertuo Next that unfortunately died after 3 years. So far, this has been a great machine. The larger water tank is one of my favorite things, as well as it being adjustable in location. The faster brew readiness and customizations are also a big win. The connectivity also seems to be more stable than the last model. The only thing I will say is worse thus far is the amount of discharge liquid in the trays that needs to be cleaned out, but that's a fairly small issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Vertuo Machine To Date!
on January 20, 2026
Posted by: cheezr
from South Florida
I have had a Next machine for several years but I struggle with the latch (arthritis) and it is a big and noisy machine. I bought this immediately when I first saw it because of the pod loading and am very pleased.
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Over all a vastly improved design and highly recommended by me and I have owned all the previous vertuo models except the pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A Clean Up Pain
on January 18, 2026
Posted by: Loophole
from St Paul, MN
We have had this coffeemaker for a month.Coffee is very good. Clean up is a pain. Capsules fall into the container and leak creating opportunity for spill when getting to the sink. In addition everything has to wiped out before reassembly. Too much work with poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
Thank you for your review, Timothy. This should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A worthy upgrade
on January 18, 2026
Posted by: Corban227
from Alabama
[This review was collected as part of a promotion.] Purchased this machine to replace our vertuo next. E are very happy with it. The two stand out features are the iced coffee brew setting and the quick rinse between cups. A worthy upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
packs a punch
on January 9, 2026
Posted by: andyman
from Arizona
[This review was collected as part of a promotion.] machine is wonderful - small but powerful - heats up quick too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Terrible Wi-Fi connection, great machine!
on January 9, 2026
Posted by: Jonathan S
from Blaine, Minnesota
The Wi-Fi connection was terrible, but once I connected, it was amazing! I bought this at the Mall of America yesterday after returning my Pop+ Deluxe. My advice to Nespresso: STOP only supporting 2.4ghz; support 5ghz Wi-Fi. Most of the horrible Google reviews are because nobody can connect to the Wi-Fi. I was patient and ended up resetting the Wi-Fi connectivity module by disabling and enabling it, and I had to make sure I switched to 2.4ghz before doing so. Either way, the Wi-Fi connection SHOULD NOT be this difficult, and that's why people are getting angry. You released this too soon. But, I have to say, this machine is amazing if you look past the Wi-Fi connection issue! I gave it 4 stars because 1 star was taken away for the 30+ minutes it took to finally connect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA