Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
163
4 Stars
30
3 Stars
12
2 Stars
12
1 Star
22
81%of customers recommend this product.
(
189 out of
233)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
5
Just buy it!
on February 11, 2026
Posted by: Ohfabela
from Texas
[This review was collected as part of a promotion.] I’ve been eyeing a nespresso machine for some time now and finally decided to buy one and I wish I had done so sooner! I love love love the nespresso vertuo up! I love the color as well. It’s beautiful in person! I enjoy making my coffee at home now. If you’re thinking about it, just buy it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on February 11, 2026
Posted by: Er
from Dayton, NV
[This review was collected as part of a promotion.] Sleek design, easy to set up and use, delicious coffee! Just wish it was hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible, don’t do it
on February 10, 2026
Posted by: Amy23
from Weatherford, TX
This is my second Nespresso machine and it’s terrible. I miss my old one so much (just stopped working after 4.5 yrs). This one makes a huge mess when you have to empty the used coffee containers. Liquid is everywhere in there and goes all over the counter when taking it out. The coffee also isn’t hot enough. I already tossed the packaging or I would return it. Do not buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Messy collection bin
on February 10, 2026
Posted by: Venkman
from Ohio
Disappointed with the collection bin. Water and coffee grounds in the bin are an everyday issue. Instructions claim that is normal when doing the initial rinse or descaling. Continues when making coffee as well. The bin needs cleaned and rinsed out daily. New machine poorly designed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Controllable brewing temperature and volume!
on February 8, 2026
Posted by: George
from Bethel Island, California
[This review was collected as part of a promotion.] I bought the Vertuo Up to replace an original Vertuo Breville machine which gave me good service until recently when it grew very loud and started leaking. The Vertuo Up provides a couple of major improvements to the old machine.
1) It brews coffee at a much higher temperature. This was a weakness with the old machine, as I like my coffee hot. With the old machine I had to pre-heat the coffee cups to compensate.
2) The Vertuo UP accepts the larger pods that can brew 12 and 18 oz coffee
3) The mechanism that punctures and loads the pods is easier to use
4) The new machine can connect to my WiFi to allow control from my IPhone. With the Nespresso app I can control brewing temperature and brewed cup volume. It is also useful for maintenance procedures and getting coffee recipes.
1) It brews coffee at a much higher temperature. This was a weakness with the old machine, as I like my coffee hot. With the old machine I had to pre-heat the coffee cups to compensate.
2) The Vertuo UP accepts the larger pods that can brew 12 and 18 oz coffee
3) The mechanism that punctures and loads the pods is easier to use
4) The new machine can connect to my WiFi to allow control from my IPhone. With the Nespresso app I can control brewing temperature and brewed cup volume. It is also useful for maintenance procedures and getting coffee recipes.
The machine has a compact footprint on the counter and easily fits under the kitchen cabinets, even when the pod loader is fully extended up.
Before making my decision to purchase I visited my local Nespresso Boutique where I was able to compare it to other models and try the machine out before buying. It was a great experience and sealed the deal. I have no purchase regrets.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on February 8, 2026
Posted by: Betsyh208
from Los Angeles, CA
[This review was collected as part of a promotion.] I love this machine! It makes coffee so fast, the machine itself is so slim and beautifully looking. I’m glad I made the upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the upgrade!
on February 7, 2026
Posted by: Ahpoh
[This review was collected as part of a promotion.] Upgraded my old Nespresso. Love the color and sleek design, plus the ability to customize the temp. It was well worth the upgrade!
Written by a customer while visiting Nespresso USA