Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
157
4 Stars
28
3 Stars
11
2 Stars
10
1 Star
19
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - White
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the upgrade!
on February 7, 2026
Posted by: Ahpoh
[This review was collected as part of a promotion.] Upgraded my old Nespresso. Love the color and sleek design, plus the ability to customize the temp. It was well worth the upgrade!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on February 4, 2026
Posted by: Bigbazz
from Pennsylvania
[This review was collected as part of a promotion.] Received as a gift. Love the sleek size that makes a variety of coffee sizes. Coffee is delicious, I’m hooked!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good but not great
on February 3, 2026
Posted by: CoffeeGuy5465443
This will be my 3rd Nespresso Vertuo machine. In general, I have found the Vertuo Up to be adequate. I appreciate the very quick warm-up time and slim profile of the unit. That being said, overall, the machine has a cheap feel to it. It's pretty much entirely plastic and just has a sort of flimsy/cheap feel to it compared to previous machines that had stylish chrome accents. My second complaint is that the "smart features" are very underwhelming. First, you'll need a separate app "Nespresso Smart" to connect your machine. Once connected, you will be presented with a very limited number of "smart" features. Given the emphasis on connectivity for this particular machine, I was expecting a bit more in terms of smart features. Perhaps this will improve over time. Overall, I would say I prefer my original Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 4, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on February 1, 2026
Posted by: VT
from Ohio
[This review was collected as part of a promotion.] Love it! So easy to make my espresso or cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speedy cup of fantastic coffee!
on January 31, 2026
Posted by: Ceri
from Minneapolis, MN
[This review was collected as part of a promotion.] I treated myself for my birthday and I am so happy I did. The 3 second warm up is fantastic for those I'm running late mornings. It is not the quietest machine but not bad either. The coffee is smooth as always, the ability to adjust the temp and pour size is also great I look forward to what other features might come with the wifi enablment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on January 31, 2026
Posted by: Ktoro
from Austin TX
[This review was collected as part of a promotion.] So happy with my machine! I love the app feature that lets you change cup size and temperature.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine
on January 30, 2026
Posted by: chris
from Berkshires, MA
[This review was collected as part of a promotion.] this is my 4th or 5th nespresso machine and by far this is the quirkiest. The instructions that come with the machine are useless but there are videos online from nespresso that actually walk you through the set up. Unfortunately they do not cover the myriad of blinking light options that I am encountering. It should be simple to pop in a pod and press a button but for some reason this machine wants me to press the light twice - and then it is a crap shoot on whether I get a cup of coffee or a dribble of disolored water. This machine makes fun coffee when it works but I have had the machine for 2 weeks now and have already wasted at least a sleeve of coffee...
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Chris. We’re sorry to learn you’re dissatisfied with your new Vertuo Up. The issues you describe are not to be expected, and we value your long-standing relationship, so please call directly, 800.562.1465 to troubleshoot over the phone. We stand behind our brand and offer repair or replacement options as needed, as well as lifetime troubleshooting service. Please use a spent capsule during the process so as not to waste any. We look forward to coming to a satisfactory resolution and restoring your confidence.
Written by a customer while visiting Nespresso USA