Customer reviews from Lively from Best Buy Health
Lively - Jitterbug Flip3 Easy Prepaid Cell Phone - Black
Average customer rating
3.1
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
3
40%of customers recommend this product.
(
4 out of
10)
Customer Reviews for Lively - Jitterbug Flip3 Easy Prepaid Cell Phone - Black
Posted by: John
from Pittsburgh, PA
Gender:Male
Verified Purchase:Yes
Took a week to get voice calling to work!!
WiFi calling still doew not work!!
I need both. I have a blind sister with CP who is in a rural facility with weak mobile service but with great Wifi.
No, I would not recommend this to a friend.
Response from Lively from Best Buy HealthBy Lively, Customer Care, August 18, 2026
Hi there,
We are so sorry to hear about your experience and would like the opportunity to help you get your WiFi calling set up.
A member of our team will reach out to you directly to provide support!
We are so sorry to hear about your experience and would like the opportunity to help you get your WiFi calling set up.
A member of our team will reach out to you directly to provide support!
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
1
Flip 3- Awful phone
on August 6, 2026
Posted by: Joan
Gender:Female
The flip3 is a horrible phone. It’s advertised to block spam calls and in the first 7 hours I got 21 spam calls. And yes it was set up correctly. I bought the phone for my blind sister to find out the flip 3 didn’t even match the abilities of the flip 2. For example - you can set it up so you can speak to the phone to make a call upon opening but the confirmation is written not spoken. So a blind person has no way of knowing if the phone understood the command (the first flip3 that was bought kept misjudging the command and calling 9-1-1- not good). There’s also no way to keep the speakerphone on and it doesn’t announce calls so you’re inundated with spam.
No, I would not recommend this to a friend.
Response from Lively from Best Buy HealthBy Lively, Customer Care, August 13, 2026
Hi there, thank you for reaching out. We're sorry to hear about your experience and would like the opportunity to help.
A member of our team will be reaching out to you directly. If we're unable to connect, we'll leave a voicemail with callback details so you can return our call at a time that's convenient for you.
We appreciate your time and look forward to assisting you.
A member of our team will be reaching out to you directly. If we're unable to connect, we'll leave a voicemail with callback details so you can return our call at a time that's convenient for you.
We appreciate your time and look forward to assisting you.
Written by a customer while visiting Lively from Best Buy Health
Posted by: Margie43
from Troy, Missouri
Gender:Female
Verified Purchase:Yes
The Jitterbug Flip3 cell phone is very best phone for seniors, in my opinion. My husband has the Flip2 phone which is also very good, but I believe the Flip3 phone has it beat, because of the improvements that have been made. I recommend it!
I would recommend this to a friend!
Written by a customer while visiting Lively from Best Buy Health
Posted by: Anonymous
from Canton, MI
Gender:Male
Verified Purchase:Yes
Much better than my last Lively phone. Especially phone conversations.
I would recommend this to a friend!
Written by a customer while visiting Lively from Best Buy Health