Love all my Dyson (owned over 10 items) but this is the only item I can truly say didn’t live up to Dyson standards and expectations. So Noisy. I was hoping to wear around my neck and actually feel the air more, but it needs a better design. I think you need to design a true neck fan and advertise this one as a mini desk or handheld only.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 23, 2026
Thank you for your feedback and for being a loyal Dyson owner. We truly value your perspective and appreciate you sharing your experience with the airflow and wearable design. We'd love the opportunity to better understand your experience and help you get the most from your device. Please reach out to our Live Chat or Voice Support team, and our experts will be happy to assist. Your satisfaction is important to us, and we look forward to making your Dyson experience even better.
Portability is great Airflow is adjustable and powerful The biggest and most important problem is noise. The device is too loud. This is the reason why I returned the fan. Please improve. I have trust in the products you develop.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 23, 2026
Thank you for sharing your experience with us. We're delighted that you valued the fan's portability and adjustable airflow, but we're sorry that the noise level prevented you from fully enjoying the product. It means a lot to hear that you still have trust in the products we develop, and we'll make sure your feedback is passed along to our team. Should you need any assistance, please feel free to contact us via live chat or by phone.
Shocked at how loud this was. When I purchase a Dyson item I expect perfection.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 20, 2026
Thank you for sharing your feedback. We appreciate the high expectations that come with choosing Dyson and would love the opportunity to help you get the best experience from your machine. Please contact our Live Chat or Voice Support team, and we'll be happy to provide personalized assistance. Your satisfaction is important to us, and we remain committed to supporting you every step of the way.
I bought last week and was really pleased dyson does not let with there product.
Response from DysonBy Dyson Customer Service, July 20, 2026
Thank you for your kind words! We're delighted to hear you're pleased with your new Dyson and that it's living up to your expectations. Enjoy your machine, and thank you for choosing Dyson!
I returned mine. While the design is nice the noise is not. I think fellow travelers might want to throw you out of the plane, train or automobile if you decided to use this while sitting next to them. Yes, it does cool but not useful unless you are by yourself.
Response from DysonBy Dyson Customer Service, July 23, 2026
Thank you for your review. While we're pleased that you found the design appealing, we're sorry to hear that the noise level did not meet your expectations and ultimately led to you returning the product. We appreciate your candid feedback and invite you to contact us via live chat or phone if you'd like to discuss your experience further.
The airflow was impressive, but the air was noticeably hotter than the surrounding temperature, and the noise level was high enough to disturb anyone nearby. It was heavier than I expected in comparison to my other handheld fans. After giving it a trial run at an outdoor concert, I decided to return it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 21, 2026
Thank you for sharing your experience with us. We're pleased to hear that you found the airflow powerful and appreciate your feedback regarding the temperature, sound level, and overall feel of the machine during use. We understand that comfort and portability are important considerations, especially for outdoor activities. Your insights are valuable and help us continue to improve our products and the overall customer experience. Thank you again for taking the time to share your thoughts with us.