Customer reviews from geappliances.com
GE Profile - 27" Smart Built-In True European Convection Double Wall Oven with No Preheat Air Fry and Precision Cooking Modes - Stainless Steel
Average customer rating
4.5
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
179
4 Stars
51
3 Stars
13
2 Stars
6
1 Star
8
92%of customers recommend this product.
(
184 out of
200)
Customer Reviews for GE Profile - 27" Smart Built-In True European Convection Double Wall Oven with No Preheat Air Fry and Precision Cooking Modes - Stainless Steel
Customer Rating
3
Not sure I would pick/I didn't have another choice
on April 1, 2026
Posted by: GE Oven Dallas
from Dallas
It has a lot of features. However, the fan didn't shut off when I first used the oven to remove the oils as recommended by the installer and the manual. I don't know if that is glitch or bad board. the timer when done is difficult to hear despite being on loudest setting. Not sure the shelves are great as they take up A LOT of room with the slides and are not the easiest to remove. Will add comments later as I use this more.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, Cafe_Appliances, April 6, 2026
Your feedback is extremely important to us. We will pass these comments regarding the fan, timer sound level, and racks along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Touchscreen failure out of the box
on March 24, 2026
Posted by: ProfileLover
i’ve had this double oven installed and powered up for six hours. The installer showed me that he could start both ovens, then declared victory and left. little did i know i needed to crawl through
all the features.
all the features.
The touchscreen is beautiful but does not work! Anything on the right edge of the touchscreen does not work. The settings gear, does not respond. The timer icon in the right corner, does not respond. when i was trying to register the product through the wifi/screen, the entry keypad had the same problem. The backspace/delete would not work. The zero key and others down the right side don’t work.
i thought maybe the phone app SmartHQ would give access to settings and timer. No, not even mentioned on the app.
what am i missing? the lights work, the oven heats, the wifi connect works. but the touchscreen does not work for the far right side of the screen.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, March 25, 2026
We are happy to assist with the touchscreen of your wall oven not working properly. We recommend unplugging the unit and plugging it back in to reset power to it. If the issue persists, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
3
All good but the probe
on March 14, 2026
Posted by: Happy Heidi
We love the light!! The handle on racks really help with getting a good grip to safely pull them out. Our issue is the probe. We have found that it reads items as much hotter than they are and turns itself off without cooking the food.
Response from geappliances.comBy Don, GE_Appliances, March 16, 2026
We'd like to review this situation with your oven's probe further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great oven and quiet
on March 9, 2026
Posted by: Kimberly12
Great oven. Love how much quieter the convection in compared to my last whirlpool profile oven. I gave a 4 and not a 5 bc the stainless steel facade on the front seems to loosen and pop away when the oven is heated up. I just pouch it back
Written by a customer while visiting geappliances.com
Customer Rating
5
Highly recommend this oven
on February 5, 2026
Posted by: Lvmon
This oven is amazing! The control panel is not only gorgeous but super easy to use and very intuitive. It preheats so fast and is very quiet on reheating, while cooking and during cooldown. The air fryer mode works great. It cooks very evenly. Love this oven.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Wish I had my old oven
on February 4, 2026
Posted by: Jake NH
Controls are hard to navigate and slow to use versus my old "analog" knobs and dials.
Warm up is SLOOOOW. Takes as much time to warm up as it took to cook an item in my old oven
Response from geappliances.comBy Diego, GE_Appliances, February 5, 2026
We want to help you with your wall oven taking too long to warm. Make sure the oven is fully preheated and set to the correct temperature, especially for recipes with short cook times. New ovens often heat and cycle differently than older models, and convection modes can automatically reduce the set temperature. Use the recommended rack positions, allow space around pans for proper air circulation, avoid opening the door often. You can find more information on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19172
If the issue persists after troubleshooting, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
If the issue persists after troubleshooting, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
4
Needs some minor improvements
on January 20, 2026
Posted by: Sue Ka
Please fix these missing features: (1) louder volume at oven for timer notification sound, (2) snooze feature for timer, (3) dual timers so there is one for each oven, (4) ability to remove door without tools for easy cleaning
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to use
on December 29, 2025
Posted by: GAB41
from Austin, Texas
[This review was collected as part of a promotion.] So far, so good. Surprise present. Used for Christmas dinner with good results.
Written by a customer while visiting geappliances.com