Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Spell it UP!!! 🫶🔮🪄 Create your own Magick
on November 19, 2025
Posted by: AliceAboveSoBelow_
from Davenport, Iowa
Definitely a level UP! I loved having the privilege to use this dream machine! Compared to my Pop+, you will also not want to turn back. So easy, I loved the connectivity for many reasons, however, the temperature selection was a game changer in app. The machine can read the capsule pod and brew as the collection advised or customize in app and change the temp. The "creations button" was great for cold brew iced or making espresso an addition to your blended beverage or cold brew of choice. It's so easy and fun to spell around with (aka- "make personalized recipes", for the normies). The reveal glasses were neat to see the different layers and foam while it brewed. Wild gadget, that's for sure.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine but with a serious flaw.
on January 4, 2026
Posted by: subbukr
from Sacramento, CA
The machine looks very nice and brews coffee as expected. I bought this machine few days after it was launched when I visited the Nespresso Boutique. I have two old Nespresso machines and compared to the quality of the build, this new machine feels very cheap and filmsy.
While the vertical pod mechanism looks great and convinient but a lot of coffee gets wasted. I use this machine in my office and when I empty the tray every week I see tray fully filled with coffee. There is a odor from the coffee collected in the tray.
I hope Nespresso understands this issue and finds some kind of solution for this. I see many others have reported the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your honest review. We'll pass it along to the appropriate party. We certainly appreciate your loyalty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso’s best, what else?
on April 15, 2026
Posted by: BellaK06
from Hazleton, PA
[This review was collected as part of a promotion.] I bought this two weeks ago and it has been amazing! It heats up super quick, it’s much more quiet than my vertuo pop that I had originally, it was very easy to connect to the app and it the ice feature has quickly become a favorite of mine for larger coffee pods! It’s super easy to keep clean as well. The adjustable drip tray is great for different sized mugs. I would absolutely recommend this machine to anyone, I even recommend this to my friends and co-workers. Thank you Nespresso for amazing coffee every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but too much waste
on December 7, 2025
Posted by: Antonio
from Sunnyside Washington
I bought it 3 weeks ago but I loose too much coffee in the drip tray. Just with two brews the tray is almost full.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 8, 2025
Thank you for your review, Antonio. Sorry to hear you are having issues with your machine. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Everything I Wanted!
on February 17, 2026
Posted by: LA98
from Wisconsin
[This review was collected as part of a promotion.] I’ve only owned for about a month now, but have been blown away by the quality and ease of use. By far the best at-home coffee I’ve found!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it!
on March 8, 2026
Posted by: VCI9799
from New York
[This review was collected as part of a promotion.] The 3 second warm up and the quietness of the “pop” of the pod compared to our old machine made this purchase 1000% worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No more waiting for the machine to heat up
on April 14, 2026
Posted by: Frank
from Northern Minnesota
[This review was collected as part of a promotion.] This is my 5th machine. Spent the money on the upgrade it is so worth it! I can not believe how fast she heats up and brews the coffee... iced coffee option also- espresso martini 😅
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machibe
on February 17, 2026
Posted by: mij9
from Roanoke VA
[This review was collected as part of a promotion.] Bought for a friend who has just started drinking coffee—-he has been enjoying every cup each day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA