Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
2
Nespresso Downer
on March 16, 2026
Posted by: OscarG
[This review was collected as part of a promotion.] I received this Nespresso Vertuo Up as a complimentary sample to test and review. I was not impressed with this machine, to be honest. It is louder than any coffee machine I have ever used it also makes a horrible mess during/after each use. Not for me.
Response from Nespresso USABy Nespresso USA, Customer Service, March 19, 2026
We expect your Nespresso experience to be seamless and gratifying, Oscar. We can confirm loud noises when brewing is normal with all Vertuo machines, however the pump in your new Vertuo Up should produce less noise over time. It is normal to have some residual water collect in the capsule basket, however we recommend emptying the capsule basket regularly to prevent overflow. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than what you’d go out for
on March 13, 2026
Posted by: pblanco4
from Chelmsford, MA
[This review was collected as part of a promotion.] We’ve had our Vertuo Up for about 3 weeks and couldn’t be happier. The area we live in has multiple choices, the usual chains and smaller places but they need to be open when you’d like a good coffee or espresso. Now all we need to do is go to the kitchen, pick the beverage we want and it’s ready in a couple of minutes and the quality is as good or better than the places we used to go. We would very highly recommend Nespresso machines and coffees.
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 14, 2026
Thank you for your lovely review! Customer satisfaction is our top priority.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine
on March 12, 2026
Posted by: HT2001
from Wyckoff, NJ
[This review was collected as part of a promotion.] This is a great machine. Works well. a bit to get use to and hook up to the wifi but once it is hooked up all is well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Same great coffee, just a little fancier
on March 9, 2026
Posted by: LBrumby
from Maryland
[This review was collected as part of a promotion.] Recently upgraded to the Vertuo up and I have to say… I’m impressed.
My Vertuo Next served me well, but the Vertuo is making mornings feel a little extra fancy. Same great coffee, just feels like a bit of an upgrade in the daily caffeine routine. Easier to close, slightly quieter and easy to close.
If you need me, I’ll just be over here pretending I’m a barista in my own kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it!
on March 8, 2026
Posted by: VCI9799
from New York
[This review was collected as part of a promotion.] The 3 second warm up and the quietness of the “pop” of the pod compared to our old machine made this purchase 1000% worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek, Modern, Compact
on March 8, 2026
Posted by: Marg14
from Washington, DC
[This review was collected as part of a promotion.] I couldn’t be happier with my Nespresso Vertuo Up in Ocean Blue. The color is absolutely gorgeous and the machine itself is sleek and compact, with a really stylish design that feels both modern and high-end without taking up much space.
It’s also incredibly easy to use and makes consistently great coffee. Honestly, it has become the best part of my morning routine. Five stars all the way!
It’s also incredibly easy to use and makes consistently great coffee. Honestly, it has become the best part of my morning routine. Five stars all the way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on March 8, 2026
Posted by: Bill57
from Egg Harbor Township, New Jersey
[This review was collected as part of a promotion.] I bought the vertuo up which connects to an app on my phone after living with the next which didn't and I find the up to be a great purchase, much easier to use and care for than the next, have already reordered pods and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work with 5G WiFi
on March 7, 2026
Posted by: P64
from Palo Alto, California
Heads up to potential buyers! This machine does not work with 5G WiFi. This limitation is not decribed in any of the literature, and certainly wasn't mentioned to me at the store. After attempting to pair the machine with the app numerous times, I had to swait on hold for half an hour before I was able to speak with a technical advisor who informed me of this fact.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo UP machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA