Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
1
Terrible, don’t do it
on February 10, 2026
Posted by: Amy23
from Weatherford, TX
This is my second Nespresso machine and it’s terrible. I miss my old one so much (just stopped working after 4.5 yrs). This one makes a huge mess when you have to empty the used coffee containers. Liquid is everywhere in there and goes all over the counter when taking it out. The coffee also isn’t hot enough. I already tossed the packaging or I would return it. Do not buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very loud and makes bid mess each time used
on January 26, 2026
Posted by: Long Time user
This is my second machine, bought first one several years and was great. Bought the Vertuo UP as wanted to upgrade to new machine and mine was wearing out. First look the machine does brew much quicker than previous versions but is extremely loud even compared to previous machines. Once it starts brew process the machine sounds like 50 year old refrigerator kicking on. Next is the capsule tray, once the capsule is used and dumped into the holder it spills coffee into the tray, the bucket holding the tray and even on machine and under tray holder. This basically requires a complete cleaning each time used inside and under machine. To be the latest machine this is a very big disappointment. Could not have been much real testing as seems are basic design flaws. If just used the normal drop in capsule hold instead of sideways capsule seems would have help dramatically. This machine will get replaced immediately with something that does not make such mess. Really disappointed in Nespresso on this one .
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
We expect your Nespresso experience to be seamless and gratifying, Carl. The pump in your new Vertuo Up should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on March 24, 2026
Posted by: Anonymous
Another cheap plastic leaky mess. Quality of Nespresso has gone down the gutter. Start using metal parts that last longer. Tanks that don't leak. flimsy parts that can't crack. You produced another machine that doesn't stand out whatsoever. Its overpriced along with the pods that used to be affordable, now they too are overpriced. You have zero loyalty program so the thousands of dollars I have spent give me nothing back in return. The only thing I am looking forward to is the patent to expire so I can get off-brand pods for the Vertuo. Nespresso has fallen off.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 27, 2026
Thank you for your honest review. We stand behind our brand and quality is our highest priority. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please escalate these machine concerns, so we can find a satisfactory solution. We are available 24/7 at 800-562-1465 and hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect New Lever; Cool New Features
on November 30, 2025
Posted by: LABluebike
from Los Angeles, CA
We bought the new Nespresso Vertuo Up because of the easy-to-use design of its lever.
On my first cup of espresso I noticed that the coffee is noticeably hotter than that of my Next machine. Great!
Also, two cool new features: The machine has a “warming cup” feature that “brews” water into an empty cup to warm it up. Also, the Nespresso Smart app has a feature that allows me to brew the coffee at hotter or cooler temperatures.
On my first cup of espresso I noticed that the coffee is noticeably hotter than that of my Next machine. Great!
Also, two cool new features: The machine has a “warming cup” feature that “brews” water into an empty cup to warm it up. Also, the Nespresso Smart app has a feature that allows me to brew the coffee at hotter or cooler temperatures.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine
on January 30, 2026
Posted by: chris
from Berkshires, MA
[This review was collected as part of a promotion.] this is my 4th or 5th nespresso machine and by far this is the quirkiest. The instructions that come with the machine are useless but there are videos online from nespresso that actually walk you through the set up. Unfortunately they do not cover the myriad of blinking light options that I am encountering. It should be simple to pop in a pod and press a button but for some reason this machine wants me to press the light twice - and then it is a crap shoot on whether I get a cup of coffee or a dribble of disolored water. This machine makes fun coffee when it works but I have had the machine for 2 weeks now and have already wasted at least a sleeve of coffee...
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Chris. We’re sorry to learn you’re dissatisfied with your new Vertuo Up. The issues you describe are not to be expected, and we value your long-standing relationship, so please call directly, 800.562.1465 to troubleshoot over the phone. We stand behind our brand and offer repair or replacement options as needed, as well as lifetime troubleshooting service. Please use a spent capsule during the process so as not to waste any. We look forward to coming to a satisfactory resolution and restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good but not great
on February 3, 2026
Posted by: CoffeeGuy5465443
This will be my 3rd Nespresso Vertuo machine. In general, I have found the Vertuo Up to be adequate. I appreciate the very quick warm-up time and slim profile of the unit. That being said, overall, the machine has a cheap feel to it. It's pretty much entirely plastic and just has a sort of flimsy/cheap feel to it compared to previous machines that had stylish chrome accents. My second complaint is that the "smart features" are very underwhelming. First, you'll need a separate app "Nespresso Smart" to connect your machine. Once connected, you will be presented with a very limited number of "smart" features. Given the emphasis on connectivity for this particular machine, I was expecting a bit more in terms of smart features. Perhaps this will improve over time. Overall, I would say I prefer my original Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 4, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Messy collection bin
on February 10, 2026
Posted by: Venkman
from Ohio
Disappointed with the collection bin. Water and coffee grounds in the bin are an everyday issue. Instructions claim that is normal when doing the initial rinse or descaling. Continues when making coffee as well. The bin needs cleaned and rinsed out daily. New machine poorly designed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Jammed drawer after first uses - impossible to use
on April 19, 2026
Posted by: Avery
from New York, NY
[This review was collected as part of a promotion.] I bought the Vertuo Up and the drawer to empty the used pods became almost immediately jammed. It has been unbelievably frustrating to try to troubleshoot and we have been able to find zero helpful resources to solve the issue. For this being the top of the line model and most expensive Vertuo machine, I am extremely disappointed and dissatisfied. I would never recommend this product to anyone based on this experience and how frustrating it has been to try to fix this!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 20, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA