Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Great machine
on April 6, 2026
Posted by: Nespresso
from Harrisburg PA
[This review was collected as part of a promotion.] I bought this a few weeks ago and so far it’s one of the best machines for making espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bold and beautiful
on April 18, 2026
Posted by: Mmm
from Florida
[This review was collected as part of a promotion.] Once you get acquainted with the machine it is great! I went from an original Latissima to vertuo up so quite a few changes! However my Starbucks coffee tastes even better ! Also a beautiful enhancement to the kitchen counter!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No regrets!
on April 20, 2026
Posted by: LoriS
from Pennsylvania
[This review was collected as part of a promotion.] I am loving my Nespresso machine. This is my first Nespresso and I have zero regrets. I love the different coffee options and just how easy it is to make a great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista fired, no regrets
on April 23, 2026
Posted by: CapsuleCoffeeConvert
from Bakersfield, Ca
[This review was collected as part of a promotion.] We bought this to break our expensive coffee habit, and it’s paid for itself faster than we expected. We use it every day and it’s officially claimed the title of most-used appliance in our kitchen 😂 Perfect espresso every time! 👌🏻Best investment we’ve made in a long time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
So excited…… then I used it!
on November 25, 2025
Posted by: IRISH1
from UT
When I saw there was a new machine out, that I could customize my coffee from my phone, I was excited to get it ordered. When I received it And got it all set up what a surprise. First, it’s much noisier than my current unit! Second, after brewing three coffee pods I removed the catch basin and to my surprise there was approximately 1/4 cup fluid in the catch basin. Guess that’s why they designed it to have its own fluid storage under the used pod holder. I currently have a Vertuo plus deluxe and have been very happy with it. Much quieter and NO water in the used pod container. Sooo, back in the box and off to UPS to ship it back for a refund. Guess things don’t always improve with a new model as I feel this is a downgrade. Save your money and buy one of the tried and tested units.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work with 5G WiFi
on March 7, 2026
Posted by: P64
from Palo Alto, California
Heads up to potential buyers! This machine does not work with 5G WiFi. This limitation is not decribed in any of the literature, and certainly wasn't mentioned to me at the store. After attempting to pair the machine with the app numerous times, I had to swait on hold for half an hour before I was able to speak with a technical advisor who informed me of this fact.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo UP machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Same great coffee, just a little fancier
on March 9, 2026
Posted by: LBrumby
from Maryland
[This review was collected as part of a promotion.] Recently upgraded to the Vertuo up and I have to say… I’m impressed.
My Vertuo Next served me well, but the Vertuo is making mornings feel a little extra fancy. Same great coffee, just feels like a bit of an upgrade in the daily caffeine routine. Easier to close, slightly quieter and easy to close.
If you need me, I’ll just be over here pretending I’m a barista in my own kitchen.
Written by a customer while visiting Nespresso USA