Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Awesome product
on March 24, 2026
Posted by: Rock
from Cincinnati
[This review was collected as part of a promotion.] The new Nespresso machine has made our coffee life better! It’s much quieter and more user friendly with the app and barista option.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on March 24, 2026
Posted by: Anonymous
Another cheap plastic leaky mess. Quality of Nespresso has gone down the gutter. Start using metal parts that last longer. Tanks that don't leak. flimsy parts that can't crack. You produced another machine that doesn't stand out whatsoever. Its overpriced along with the pods that used to be affordable, now they too are overpriced. You have zero loyalty program so the thousands of dollars I have spent give me nothing back in return. The only thing I am looking forward to is the patent to expire so I can get off-brand pods for the Vertuo. Nespresso has fallen off.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 27, 2026
Thank you for your honest review. We stand behind our brand and quality is our highest priority. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please escalate these machine concerns, so we can find a satisfactory solution. We are available 24/7 at 800-562-1465 and hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy Open & Close
on March 22, 2026
Posted by: Tired New Mama
from Morgantown, WV
[This review was collected as part of a promotion.] I replaced my previous Vertuo machine with this new Vertuo Up. It has made a world of difference. With a newborn I needed something easy to open and shut one handed and this was just the fix I needed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on March 21, 2026
Posted by: Kat
It’s cute and makes a good cup of coffee. However, the technical design is terrible. Coffee leaks into the pod tank after the pod is released with every cup of coffee. It makes a mess and is not sanitary - mildew grows quickly in the tray. Stay away from this if you want a clean machine and counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Kat. While a small amount of water may leak into the drip tray, or capsule container, we ask that you call if this seems excessive. We look forward to hearing from you at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Machines, Same Defect
on March 21, 2026
Posted by: Greg
from New York, NY
I purchased a Nespresso Vertuo Up expecting a product that consistently works. Instead, I’ve now been through two separate units with the identical issue: water leaves the tank but dumps into the interior of the machine rather than out of the front spout. No coffee is produced. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Greg. This is unusual and we hope you'll contact us again to come to a satisfactory resolution. Machine Experts are available 24/7 at 800.562.1465. We apologize for the poor impression and look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design
on March 18, 2026
Posted by: Laurie
from Oregon
[This review was collected as part of a promotion.] This is my second Nespresso machine. I love it!
I highly recommend Nespresso and a few relatives have bought them too!
I highly recommend Nespresso and a few relatives have bought them too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Functionally disastrous, aesthetically pleasing
on March 18, 2026
Posted by: David in NJ
from NJ
Aesthetics aside, this machine is awful. It brews horizontally so it's extremely susceptible to residue remaining in the machine and baking in unless you're diligent about flushing it with water after each brew. Its discharge mechanism is also terrible -- after each brew, a lot of coffee residue and water is sent into a plastic container that somehow doesn't actually contain these substances. Every time I pull it out, theres water and coffee on my countertop. What a design disaster, and what a huge step back for the Nespresso brand. Cannot believe, after years of refining designs, this is where we're at. Completely regret this purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 19, 2026
Thank you for your review, David. It is normal to have some residual water collect in the capsule basket. We recommend emptying the capsule basket regularly to prevent overflow. If you have additional concerns or wish to speak further with a machine expert, please call us at 1-800-562-1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great new product!
on March 16, 2026
Posted by: allanjohn
from San Jose, CA
[This review was collected as part of a promotion.] I bought this about a month ago. My old machine had problems due to non use so we opted for a new one. I love the design, so cute. It works great and I love the features, such as changing the temp and quantity. The only downside is that the trash basket can get a little wet with coffee. Other than that we love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA