Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
22
82%of customers recommend this product.
(
190 out of
233)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Thumbs up for Vertuo Up
on July 2, 2026
Posted by: PS7
from Harstine Island WA
[This review was collected as part of a promotion.] The Up is our 7th Nespresso machine, none have needed repair, they’re just spread among two houses, family and friends -and one designated for travel. The Vertuo Up is the most ergonomic design ( a large version of our travel) and we’re very happy with the ergo handle, low profile and reduced noise/vibration.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Expresso Martini Heaven
on July 1, 2026
Posted by: Snowdog
from New York, NY
[This review was collected as part of a promotion.] Heats up in seconds and makes delicious frothy coffees. I especially like the Dolce Expresso pods for making the best tasting expresso martini's possible. Simply let it cool off a minute then pour into an ice filled shaker (with 2 parts vodka and 1 part Kahlua) and shake vigorously for 10 or more seconds.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee capsules
on June 29, 2026
Posted by: Mark
from Maryland
[This review was collected as part of a promotion.] These coffee capsules are very convenient and easy to use. The coffee has a rich flavor, good aroma, and consistent quality in every cup. They’re perfect for a quick coffee at home or in the office. The only downside is that they can be more expensive than regular ground coffee, but the convenience makes them worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on June 29, 2026
Posted by: Lisa
from Bethany Beach DE
[This review was collected as part of a promotion.] I love your coffee more than any coffee shop I have been to
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
NOTHING LIKE NESPRESSO!
on June 25, 2026
Posted by: Jason B
from New York
[This review was collected as part of a promotion.] Nespresso is a best of breed company with product line-up, customer experience, incentives and innovation in it's industry. With all the corporate speak out the way. THEY MADE ME A COFFEE DRINKER. I'm hooked and try everything they recommend. The flavors have taken me around the world and as a travel, I know experience Nespresso were ever I go. I take a unit with me or have one at my international homes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 10, 2026
Posted by: Em
from Florida
So far I love it I was hesitant after reading reviews of how water overflows in the capsule compartment bin and it gets messy. After using it for the first time I was expecting a bunch of water in it but there was barely anything but a little bit of coffee water. Makes great coffee just like my original vertuo machine that I still love and use. Very versatile machine and looks great on the counter. I love the vertuo up so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Returned It!
on May 31, 2026
Posted by: Luvpoodles
I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I’m glad I kept my old machine, the VertuoPlus Deluxe.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Big Problems
on May 24, 2026
Posted by: Liz
from Oklahoma
This is my third Nespresso machine. I am an avid fan of the coffee. But this machine has been a hassle since I bought it less than 2 weeks ago. I STILL cannot get it to make coffee w/o pressing the button, pressing the button again and again. What's the deal? I am an elderly lady and love my morning coffee. This is about to put me over the edge. Of course it will not pair with my phone app and I have a I Phone 17. I may need to return and go to what I had before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 26, 2026
Thank you for your review, Liz. We're disappointed to hear you've been experiencing a machine issue. Nespresso machines include at least a one-year warranty with purchase. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.
Written by a customer while visiting Nespresso USA