Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(298 Reviews)
Rating breakdown 298 reviews
5 Stars
228
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
16
82%of customers recommend this product.
(
148 out of
181)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Aesthetically pleasing
on February 23, 2026
Posted by: Tammy717
from Bear Creek, PA
[This review was collected as part of a promotion.] This machine was a replacement for an older one and it is anazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on March 8, 2026
Posted by: Bill57
from Egg Harbor Township, New Jersey
[This review was collected as part of a promotion.] I bought the vertuo up which connects to an app on my phone after living with the next which didn't and I find the up to be a great purchase, much easier to use and care for than the next, have already reordered pods and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Machines, Same Defect
on March 21, 2026
Posted by: Greg
from New York, NY
I purchased a Nespresso Vertuo Up expecting a product that consistently works. Instead, I’ve now been through two separate units with the identical issue: water leaves the tank but dumps into the interior of the machine rather than out of the front spout. No coffee is produced. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Greg. This is unusual and we hope you'll contact us again to come to a satisfactory resolution. Machine Experts are available 24/7 at 800.562.1465. We apologize for the poor impression and look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on March 21, 2026
Posted by: Kat
It’s cute and makes a good cup of coffee. However, the technical design is terrible. Coffee leaks into the pod tank after the pod is released with every cup of coffee. It makes a mess and is not sanitary - mildew grows quickly in the tray. Stay away from this if you want a clean machine and counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Kat. While a small amount of water may leak into the drip tray, or capsule container, we ask that you call if this seems excessive. We look forward to hearing from you at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No problems - great machine and great coffee!
on April 22, 2026
Posted by: JPers27
from Chicago, IL
[This review was collected as part of a promotion.] I have been using this machine for about a week now and was a bit worried that there would be a problem with the drip tray that the pods fall into - I saw many people on Reddit complaining that the water build up was simply too much. Thankfully, I have not run into this problem! The water levels were minimal and very manageable, and I really enjoy all the other aspects of this machine. While I do wish the materials were of a higher quality than plastic, the machine works great and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!
on April 27, 2026
Posted by: hoodlum64
from Myrtle Beach, SC
[This review was collected as part of a promotion.] We’ve only had it for three weeks but so far we like this machine better than our previous machine. It’s much quieter than our previous machine and heats up almost instantaneously. The capsule being loaded like the original machine is much easier to close. The larger reservoir is a nice bonus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes hot delicious coffee
on May 2, 2026
Posted by: Trish
from Hackettstown, Nj
[This review was collected as part of a promotion.] I have been using this Vertuo Up machine for the past month and I really like it! It brews hotter than my previous older Nespresso machine. I think the coffee tastes much better as well. I really like the customization button where you can make stronger coffee, which is ideal for iced coffee or lattes. It is a bit loud when brewing and has a few more steps for cleaning up the used pod tray, but it is definitely worth it. I also like that you can use the machine with an app on your phone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love this machine!
on December 5, 2025
Posted by: Cuddles 35
from Maryland
[This review was collected as part of a promotion.] Fantastic machine!!! So easy to use and it makes delicious, piping-hot coffee. All of our friends love it, too!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA