Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
4
solid machine and great features and design
on December 11, 2025
Posted by: jmg1975
from Boston
[This review was collected as part of a promotion.] love the machine... it's well designed and much slimmer than anticipated. the new app works well and I love being able to control the temp and size of the pour. The tank holds a good amount of water and the pod holder holds a good amount of empty pods. it also heats up extremely quickly. my only complaint is the inside drip tray does collect liquid for some reason. not sure if that is a defect or it's supposed to but it's a lot more than any other Nespresso machine I've owned and it forces you to check it often and empty it so it doesn't over flow
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super fast brew
on December 15, 2025
Posted by: Alisha
from Orange County Ca
[This review was collected as part of a promotion.] Got this machine a few weeks ago and absolutely love it. The startup time is super quick and great for a fast mornings on the go. And love that I can change the temperature of the brewed coffee as well as the size of the cup even within a specific pod. Well I haven't had to do maintenance yet after reading the instructions it seems like it'll be much easier. Perfect size to fit on the counter as well as the water reservoir tank can swivel around so can fit anywhere.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great space savings!
on December 16, 2025
Posted by: rphillips1217
from Spring Lake, NJ
[This review was collected as part of a promotion.] I love this machine! This fits the space on my counter so much better, allows temperature customization, and is so fast to start up! I previously had a pop machine, and this machine is a HUGE upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features, like lowering the temperature
on December 17, 2025
Posted by: dwyman1
from Atlanta, GA
[This review was collected as part of a promotion.] I'm enjoying all the features of the UP, I use the creations button to make the flavored coffee into espresso for iced coffee and espresso martinis, it's a real game changer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine!!
on January 4, 2026
Posted by: KJM
from North Carolina
[This review was collected as part of a promotion.] So many things to love about this new machine! First, it is beautiful! A lovely cream color with champagne trays and lever. Small but mighty and despite the small size, it has a larger tank than my previous machine. Much easier to load a pod. Heats up FAST! Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A Clean Up Pain
on January 18, 2026
Posted by: Loophole
from St Paul, MN
We have had this coffeemaker for a month.Coffee is very good. Clean up is a pain. Capsules fall into the container and leak creating opportunity for spill when getting to the sink. In addition everything has to wiped out before reassembly. Too much work with poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
Thank you for your review, Timothy. This should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Vertuo Machine To Date!
on January 20, 2026
Posted by: cheezr
from South Florida
I have had a Next machine for several years but I struggle with the latch (arthritis) and it is a big and noisy machine. I bought this immediately when I first saw it because of the pod loading and am very pleased.
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Over all a vastly improved design and highly recommended by me and I have owned all the previous vertuo models except the pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA