Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
22
82%of customers recommend this product.
(
190 out of
233)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
3
DO NOT BUY
on December 15, 2025
Posted by: Lindsey
from Virginia Beach
Just tried it out for the first time and after my third brew.. it brewed inside of the machine leaked everywhere inside, coffee grounds everywhere… not a single ounce of coffee made it to the cup… they need to redesign this so the pod goes horizontal not vertical you lose so much coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 16, 2025
Thank you for your review, Lindsey. We appreciate the opportunity to address your concerns and provide feedback needed to make improvements. While we're sorry to learn of the dissatisfaction you experienced, we look forward to making this right. We see that a call from a Machine Expert has been arranged, and this call may come from an unknown or 800 phone number. You may also call at your convenience, 800.562.1465. We hope to be in touch soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Machine yet
on December 14, 2025
Posted by: Jess
from New Hyde Park, NY
[This review was collected as part of a promotion.] This machine makes the perfect cup of coffee! I really didn’t need a new machine, but it looked too pretty to pass up and I wanted to try the creations mode. It’s wonderful. Worth it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Design Details
on December 12, 2025
Posted by: Anonymous
from Oklahoma City, OK
I bought the Up to replace my third Next machine, as I can't seem to keep a Next working for more than a year. I also keep a Pop on hand as a backup because, as much as I love my Nespresso, the machines don't seem to last very long. I am a strict iced coffee drinker, and I use a large cup. I usually remove the cup holder, and everything works fine. With this unit, removing the bottom cup holder pulls out the entire capsule container, so it isn't a good option. The other problem is that coffee leaks into the capsule container when you brew, creating a bit of a mess when you empty it. One last thing I will mention is that the top of the machine is more of a champagne gold color.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
solid machine and great features and design
on December 11, 2025
Posted by: jmg1975
from Boston
[This review was collected as part of a promotion.] love the machine... it's well designed and much slimmer than anticipated. the new app works well and I love being able to control the temp and size of the pour. The tank holds a good amount of water and the pod holder holds a good amount of empty pods. it also heats up extremely quickly. my only complaint is the inside drip tray does collect liquid for some reason. not sure if that is a defect or it's supposed to but it's a lot more than any other Nespresso machine I've owned and it forces you to check it often and empty it so it doesn't over flow
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design and great coffee
on December 10, 2025
Posted by: JtothaO
from Madison, WI
[This review was collected as part of a promotion.] Love the look of this machine as much as Nespresso coffees! The small footprint and clean design is perfect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine and takes up less space.
on December 8, 2025
Posted by: DFry
from Highland Park, Illinois
[This review was collected as part of a promotion.] We've had this for a few weeks, it's a great little machine and has a nice small footprint. Does the same job as our Breville Vertuo machine but easier to clean and quicker to startup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Working quickly& well
on December 8, 2025
Posted by: deb 18
from northern nj
[This review was collected as part of a promotion.] bought this to my previous vertuo which passed it's time.
As promised, it is quick & quicker to make hot coffee has a nice sleek look
As promised, it is quick & quicker to make hot coffee has a nice sleek look
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Latest Technology. Great Brew
on December 8, 2025
Posted by: chilltravelers
from Santa Fe, NM
[This review was collected as part of a promotion.] Nice little machine with advanced technology. Brews well and quieter than over previous machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA