Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(298 Reviews)
Rating breakdown 298 reviews
5 Stars
228
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
16
82%of customers recommend this product.
(
148 out of
181)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
3
DO NOT BUY
on December 15, 2025
Posted by: Lindsey
from Virginia Beach
Just tried it out for the first time and after my third brew.. it brewed inside of the machine leaked everywhere inside, coffee grounds everywhere… not a single ounce of coffee made it to the cup… they need to redesign this so the pod goes horizontal not vertical you lose so much coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 16, 2025
Thank you for your review, Lindsey. We appreciate the opportunity to address your concerns and provide feedback needed to make improvements. While we're sorry to learn of the dissatisfaction you experienced, we look forward to making this right. We see that a call from a Machine Expert has been arranged, and this call may come from an unknown or 800 phone number. You may also call at your convenience, 800.562.1465. We hope to be in touch soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great, but collection container needs redesign
on December 18, 2025
Posted by: Chris Y
from Alameda, CA
[This review was collected as part of a promotion.] Overall I love this machine, however the one major drawback is that the collection container for used pods is like a plastic net which fills the bottom with coffee. Taking it out and discarding pods is messier than any previous Nespresso that we've owned. Seems weird that this made it past the design phase.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sophisticated Design With Exceptional Coffee
on December 30, 2025
Posted by: Jessica
from Virginia
I am absolutely loving my Nespresso Vertuo Up and could not be happier with this machine. I upgraded from the Vertuo Plus, and the Vertuo Up feels like a meaningful step up in both design and functionality.
One of my favorite features is the Nespresso app integration. Being able to adjust the water temperature directly from the app is such a nice touch and really lets you customize your coffee experience. The Creations Mode button is another standout feature. It allows for a stronger, more concentrated brew with most pods, and it works exactly like the Expert Mode found on other Vertuo machines.
I especially love how useful this mode is for converting larger coffee pod sizes into a double espresso style drink. It gives me the flexibility to enjoy a richer, more intense cup without needing a separate pod, which has been a game changer for my daily routine.
The adjustable cup plate is incredibly practical and accommodates a wide range of mug sizes, from smaller cups to taller travel mugs, without any hassle. I also really appreciate the large 47 oz water tank, which means fewer refills and makes daily use much more convenient.
Design wise, the pearl white color variant is stunning. It looks sleek, modern, and upscale, and the compact footprint takes up noticeably less counter space than my previous machine. It truly elevates the look of my kitchen.
Overall, the Vertuo Up combines thoughtful features, strong performance, and beautiful design into one compact machine. I am extremely happy with this upgrade and would absolutely recommend it to anyone looking for a modern, customizable, and high quality Nespresso experience.
TLDR: Upgraded from the Vertuo Plus to the Vertuo Up and I’m extremely happy. Love the app features like adjustable water temperature, and the Creations Mode works just like Expert Mode on other Vertuo machines, making it easy to turn larger coffee pods into a double espresso style drink. The adjustable cup plate fits many mug sizes, the large 47 oz water tank means fewer refills, and the pearl white color looks sleek, modern, and upscale. Smaller countertop footprint and a fantastic overall upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Improvements Where it Counts
on January 21, 2026
Posted by: mtsmith
from Orlando, FL
[This review was collected as part of a promotion.] I've upgraded from the Vertuo Next that unfortunately died after 3 years. So far, this has been a great machine. The larger water tank is one of my favorite things, as well as it being adjustable in location. The faster brew readiness and customizations are also a big win. The connectivity also seems to be more stable than the last model. The only thing I will say is worse thus far is the amount of discharge liquid in the trays that needs to be cleaned out, but that's a fairly small issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 26, 2026
Posted by: Cristina
I bought this before Thanksgiving and was so excited. I love that I can make my coffee hotter, but the machine leaks into the pod collector. Mine grew mold because I was not aware that it was doing that. Now I have to take it out and dry it after every coffee, which is very annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
Thank you for your review, Cristina. This should absolutely not be the case, and we hope you know that we're always here to help. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Virtuo Up Machine is Great but with a Flaw
on January 27, 2026
Posted by: NickO
from Gilbert, AZ
I bought the new Nespresso Virtuo Up machine a month ago and the look is nice and the performance is good. It heats up and brews coffee quicker than my old Nespresso VirtuoPlus machine. The only issue I have with the Virtuo Up machine that made me take 1 star away is because this machine is messy and requires regular cleaing for the pod dispenser container. Their is much more leakage than my old VirtuoPlus which is annoying! I would almost take away 1.5 stars because of this. Overall the machine looks great and performs well.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Review: Vertuo Up – Ink Black
on February 14, 2026
Posted by: NightMonkey
from Frederick, MD
[This review was collected as part of a promotion.] I’ve been using the Vertuo Up in Ink Black for about a month now, and overall it’s a really solid machine. It heats up quickly, the coffee tastes great, and the sideways‑brewing design actually makes it feel a bit more modern and compact on the counter.
The only downside I’ve noticed is the used‑capsule container. Because the machine brews horizontally, some water or coffee tends to drip into the container after brewing. It’s not a huge issue, but it does mean you’ll want to empty and rinse it more often than you might expect.
Aside from that small quirk, the machine has been reliable, easy to use, and a great addition to my morning routine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA