Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Review: Vertuo Up – Ink Black
on February 14, 2026
Posted by: NightMonkey
from Frederick, MD
[This review was collected as part of a promotion.] I’ve been using the Vertuo Up in Ink Black for about a month now, and overall it’s a really solid machine. It heats up quickly, the coffee tastes great, and the sideways‑brewing design actually makes it feel a bit more modern and compact on the counter.
The only downside I’ve noticed is the used‑capsule container. Because the machine brews horizontally, some water or coffee tends to drip into the container after brewing. It’s not a huge issue, but it does mean you’ll want to empty and rinse it more often than you might expect.
Aside from that small quirk, the machine has been reliable, easy to use, and a great addition to my morning routine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on March 8, 2026
Posted by: Bill57
from Egg Harbor Township, New Jersey
[This review was collected as part of a promotion.] I bought the vertuo up which connects to an app on my phone after living with the next which didn't and I find the up to be a great purchase, much easier to use and care for than the next, have already reordered pods and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Machines, Same Defect
on March 21, 2026
Posted by: Greg
from New York, NY
I purchased a Nespresso Vertuo Up expecting a product that consistently works. Instead, I’ve now been through two separate units with the identical issue: water leaves the tank but dumps into the interior of the machine rather than out of the front spout. No coffee is produced. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it.
For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Greg. This is unusual and we hope you'll contact us again to come to a satisfactory resolution. Machine Experts are available 24/7 at 800.562.1465. We apologize for the poor impression and look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No problems - great machine and great coffee!
on April 22, 2026
Posted by: JPers27
from Chicago, IL
[This review was collected as part of a promotion.] I have been using this machine for about a week now and was a bit worried that there would be a problem with the drip tray that the pods fall into - I saw many people on Reddit complaining that the water build up was simply too much. Thankfully, I have not run into this problem! The water levels were minimal and very manageable, and I really enjoy all the other aspects of this machine. While I do wish the materials were of a higher quality than plastic, the machine works great and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love this machine!
on December 5, 2025
Posted by: Cuddles 35
from Maryland
[This review was collected as part of a promotion.] Fantastic machine!!! So easy to use and it makes delicious, piping-hot coffee. All of our friends love it, too!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on December 5, 2025
Posted by: Anonymous
from San Juan, PR
[This review was collected as part of a promotion.] I love this machine. It's beautiful and I enjoy the features. However, the pod basket is a bit of a disappointment because it gets filled with coffee and drips all over when cleaning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine and takes up less space.
on December 8, 2025
Posted by: DFry
from Highland Park, Illinois
[This review was collected as part of a promotion.] We've had this for a few weeks, it's a great little machine and has a nice small footprint. Does the same job as our Breville Vertuo machine but easier to clean and quicker to startup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA