Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
4
Gorgeous except for the big black cord
on December 7, 2025
Posted by: LS
from Southern California
Gorgeous design in all white and works well but the big black cord ruins the clean look of the white machine. Would love to replace it with a white cord.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exceptional Coffee Maker
on December 7, 2025
Posted by: Coffee Man
from Arlington, TX
[This review was collected as part of a promotion.] We have had our new Vertuo Up for about three weeks. It is so easy to use compared to our past Vertuos. Quicker brew and cleaning is much easier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall good machine
on December 7, 2025
Posted by: Kk
from TX
[This review was collected as part of a promotion.] I purchased this to replace my defective vertuo next. It’s definitely an upgrade but for some reason wouldn’t go through a full tank empty cycle. However the machine works fine. The pods leave a lot of water behind in the collection tray vs the next, but that just means I empty it more often. I dislike having to video call with a rep every time I have a problem and I have to run through pods at my expense to prove an issue.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your review, Kaeton. It sounds like your machine is leaking and this should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a days, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I wanted to love this, but…
on December 6, 2025
Posted by: CaffeineQueen
from Columbus, OH
[This review was collected as part of a promotion.] Aesthetically this is a piece of art! Beautiful and well-designed. But where it counts, this machine unfortunately falls short. With the vertical pod insertion, too much coffee goes to waste. The inner “drip tray,” beneath where the used pods are ejected, gets FULL after 8-10 brews (depending on what size pod you brew). It fills up quicker than the used pod bin, so if you don’t check it frequently, it may overflow. This is so unfortunate because I was really looking forward to this as an “Up”grade, but sadly this just falls short.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you're able to adjust your routine to make the machine work for you. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek, Chic and easy to use
on December 5, 2025
Posted by: Theresa
from California
[This review was collected as part of a promotion.] I love the sleek, chic look and ease of use of the new Vertuo Go. It makes a good-tasting cup of coffee. I replaced my Vertuo Next, not because anything was wrong with it, but because I wanted the upgrade to the larger water tank. I'd had the Next for about 2 years. The Vertuo Go makes a great cup of iced coffee. The only negative is that there's always water in the empty capsule collection holder. So I have to fill the water tank frequently. With my previous machine, that didn't happen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on December 5, 2025
Posted by: Great
from Ohio
[This review was collected as part of a promotion.] Great product amazing machine works great quick and quiet and easy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on December 5, 2025
Posted by: Anonymous
from San Juan, PR
[This review was collected as part of a promotion.] I love this machine. It's beautiful and I enjoy the features. However, the pod basket is a bit of a disappointment because it gets filled with coffee and drips all over when cleaning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love this machine!
on December 5, 2025
Posted by: Cuddles 35
from Maryland
[This review was collected as part of a promotion.] Fantastic machine!!! So easy to use and it makes delicious, piping-hot coffee. All of our friends love it, too!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA