Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Best model I have tried so far!
on December 22, 2025
Posted by: samplingxsam_5858
[This review was collected as part of a promotion.] I am so in love with this model of Nespresso. Firstly, it’s gorgeous and the metal components elevate the machine so much which is nice considering the price. the controls are simple and easy to use. the water reservoir is huge which is super convenient. The brew is delicious as are more Nespresso machines and pods. It’s probably a 5 out of 10. LOVE the swivel arm for the water reservoir and power source!!! Now i can place it in the perfect spot in my kitchen. Mobile app is user friendly and easy to set up. Highly recommend this machine for those who like nespresso pods, flavors and fast but great quality brew!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very Elegant and Sleek!
on December 22, 2025
Posted by: JanetteG
[This review was collected as part of a promotion.] The Nespresso Vertuo Up, is a really nice machine overall. There's an app you can use to change things like temperature and cup size, but it needs Wi-Fi and honestly isn't very easy to figure out. You can still use the machine manually without it though. The coffee comes out really creamy, tastes expensive, and isn't messy at all. Plus, the machine looks super sleek and elegant.
Overall, I'm happy with it.
Overall, I'm happy with it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So beautiful and the coffee is top tier!
on December 22, 2025
Posted by: brendaL
[This review was collected as part of a promotion.] This is my third coffee machine from Nespresso and this is my favorite by far! I have the vertuo and I loved it, but it was bulky. This one is sleek. The color is beautiful and it has so many different options. I love that you can make a full cup of coffee or just have an espresso size. Also, you can move the cup tray up and down which I really love and I think it just looks really chic. It’s easy to use, easy to clean, makes a delicious and strong cup of coffee. I love all the different kinds of pods that came with it to test to see which ones are my favorite and I just love overall how easy it is to make a single cup of coffee. I love that the water tank can move around so that you can have it on either the left side or the right side or straight back. Everything about this machine just screams, aesthetically pleasing and clean. I really enjoy the coffee from the pods and the foam on top. I love that I can make iced coffee as well! The possibilities are literally endless on this. My cup of coffee is nice and warm, but if I want it warmer, I can program it to be a warmer too, which I love those extra cool days in Wisconsin! I think this is a great coffee machine if you have limited space, like smooth, clean lines, or just want single cups of coffee at a time. I will definitely continue to be buying from this brand because they are so good!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on December 22, 2025
Posted by: GayleM
[This review was collected as part of a promotion.] I have had my nespresso machine for almost 5 years so it was time for an upgrade. This machine is a beauty. I love how compact it is and the off white color makes it look very high end with the stainless steel. I also love how it came with so many pods for me to try as it also makes cold coffee too which is a nice added feature.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever
on December 22, 2025
Posted by: ArielC
[This review was collected as part of a promotion.] Huge improvement in design! I have had the Nespresso vertuo pop and the main issues are that the capacity to hold the capsules/pods is limited and the basket was actually accidentally recycled on one occasion! I am thrilled that the Vertuo Up has a much larger basket to catch and hold used capsules. The water reservoir is significant larger/taller, holding more water for more coffee, and it’s movable! The UP has an over ice button which is a dream come true for ice coffee lovers like myself. The ability to control the temperature of my brew through the app is awesome! And it’s easy to do. I love the simplicity of the UP and it brews amazing coffee—as I expect a Nespresso machine to do. I believe this UP will be as easy to maintain as prior Nespresso machines, and the coffee is simply unmatched.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on December 22, 2025
Posted by: cherylb87_8715
[This review was collected as part of a promotion.] I have nothing but great things to say about this Nespresso machine. The set up was incredibly easy the coffee taste just amazing. It’s super durable and it’s slim. Doesn’t take up a lot of space on the countertop and it looks beautiful.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee shouldn't be this complicated...
on December 21, 2025
Posted by: jdc732_8894
[This review was collected as part of a promotion.] We were very excited to get this, but the excitement didn't last long. To say this 'smart machine' is complicated would be an understatement. The machine refuses to connect to wifi, making the app literally useless. And if you can't use the app, you can't use this Nespresso to it's full potential. We are very upset with this as we were very much looking forward to enhancing our coffee setup. It has just been one big problem. It seems very over complicated for no reason at all. It's a shame because I love the design of it, it looks beautiful. It also has some great features like the water reservoir moves allowing you to place it on either side or in the back. I also love the basket that collects all of the used pods making cleaning up very easy. I'm hoping once it has it's full release the app will work for me, but for right now, it's 1/5 stars for us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best ✨
on December 21, 2025
Posted by: paolalira1_14
[This review was collected as part of a promotion.] From the first moment, its compact and elegant design fit perfectly in my kitchen, in addition to being super easy to use. I just put a capsule, choose the temperature and in a few minutes I have a delicious coffee, with that creaminess and intense flavor that I like so much. The best is the variety of capsules available: from intense espresso to softer coffees, perfect for any mood of the day! In addition, the cleaning is super simple and does not generate much waste, which I love because it is more environmentally friendly. Without a doubt, it is an investment that is worthwhile if you are a lover of quality coffee at home.
Written by a customer while visiting Nespresso USA