Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Fast, easy, café-style coffee at home
on December 26, 2025
Posted by: ZoyaZ
[This review was collected as part of a promotion.] Nespresso Vertuo UP is super easy to set up and makes a rich, smooth cup fast with great crema. The machine is compact, heats up quickly, and cleanup is simple. The only downside is the pods can get pricey, but the convenience is worth it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So cute and fits in my kitchen very well.
on December 26, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] What a cute and very compact coffee maker, the color is stunning that matches my decorations. Very easy to install and use. The brand also offers a great variety of pods of different flavors. I love to create my own pods with my favorite hot chocolate, they don’t sell hot cocoa pods yet.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yay love it
on December 26, 2025
Posted by: LaurenC
[This review was collected as part of a promotion.] It was so incredible when I found out I was getting this machine! I have been a fan of Espresso for a long time. I had an older machine which stopped working properly at some point and I was hoping to get one for Christmas so this was perfect.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on December 25, 2025
Posted by: haleyh124_462
[This review was collected as part of a promotion.] Thank you influenster!! What a BEAUTY! I absolutely am in awe! I’ve never had one of these nespresso machines and this has changed the game, I love it! Easy to use, easy to clean, easy to move around and doesn’t take up much space!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes cafe quality coffee, At Home !
on December 24, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] My at home coffee brewing has been mediocre compared to this new Nespresso Up coffee maker . This machine is sleek and a space saver. The capabilities and features are very 2025 , I was able to pair this machine easily to my internet connection, and the app is the main show with the exceptional experience. On the app I was able to control specific features, such as cleaning the machine to reading capsules for prefered cup size . Also the app provides temperature settings for what you prefer your coffee. The coffee machine has some nice on board features I like as well , the water reservoir can be moved from side to back of the machine for easy placement on the counter. Another nice feature is the pull out drawer that stores the used pods .
I found this Nespresso Up coffee machine to be easy to set up and use, and the coffee crema head has me craving another cup. I’m highly recommending this coffee maker, it will change your coffee game.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brings extra joy to my mornings
on December 24, 2025
Posted by: spencerxo_9151
[This review was collected as part of a promotion.] Nespresso’s Vertuo UP Espresso machine has brought an extra sprinkle of joy to my mornings. The Vertuo UP is very easy to setup and get the hang of using, it’s easy to clean as well. It very quickly makes a cup of espresso coffee and it is actually pretty quiet when running. This machine works really well and makes an amazing cup of espresso!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full featured and speedy
on December 24, 2025
Posted by: Jasecar
from Bainbridge Island, WA
[This review was collected as part of a promotion.] Replaced our broken Vertuo Next with the Verturo Up. After about three weeks we can say that it’s easier to use and my wife thinks it better. Securing the pods are easier thanks to a longer lever. It warms and pours quickly. Glad we selected it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee making is great but connection needs help
on December 24, 2025
Posted by: MarleneM
[This review was collected as part of a promotion.] I was beyond excited for the new Nespresso Vertuo Up! Unfortunately my excitement turned into frustration very quickly. It's supposed to connect to the app to customize temperature and cup size as well as get alerts and simplify maintenance. Unfortunately no matter what I try it absolutely will not connect to the app. Otherwise I love it. It is so beautiful and sleek looking. I love the pearly white color of it and it makes a delicious cup of coffee. My only issue so far is not being able to get it connected to the app. Nespresso send help!
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We'd like to escalate this issue so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA