Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
So simple to use.
on February 17, 2026
Posted by: KarenW
[This review was collected as part of a promotion.] I love how easy & convenient the Nespresso Up machine is. I drink hot coffee or espresso in the morning & iced coffee during the day, this little machine is ready to brew in 3 seconds & takes less than 3 minutes for either. I really like that you just press the Coffee Creations button for a less diluted, concentrated brew over ice. So simple.
The machine itself takes up very little countertop space & I like that the water tank can be moved to either side or left behind the machine. I also appreciate that it can use so many different capsule sizes & that the capsules are recyclable.
Written by a customer while visiting influenster.com
Customer Rating
5
Sleek, Modern, Compact
on March 8, 2026
Posted by: Marg14
from Washington, DC
[This review was collected as part of a promotion.] I couldn’t be happier with my Nespresso Vertuo Up in Ocean Blue. The color is absolutely gorgeous and the machine itself is sleek and compact, with a really stylish design that feels both modern and high-end without taking up much space.
It’s also incredibly easy to use and makes consistently great coffee. Honestly, it has become the best part of my morning routine. Five stars all the way!
It’s also incredibly easy to use and makes consistently great coffee. Honestly, it has become the best part of my morning routine. Five stars all the way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine
on March 12, 2026
Posted by: HT2001
from Wyckoff, NJ
[This review was collected as part of a promotion.] This is a great machine. Works well. a bit to get use to and hook up to the wifi but once it is hooked up all is well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than what you’d go out for
on March 13, 2026
Posted by: pblanco4
from Chelmsford, MA
[This review was collected as part of a promotion.] We’ve had our Vertuo Up for about 3 weeks and couldn’t be happier. The area we live in has multiple choices, the usual chains and smaller places but they need to be open when you’d like a good coffee or espresso. Now all we need to do is go to the kitchen, pick the beverage we want and it’s ready in a couple of minutes and the quality is as good or better than the places we used to go. We would very highly recommend Nespresso machines and coffees.
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 14, 2026
Thank you for your lovely review! Customer satisfaction is our top priority.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nespresso Downer
on March 16, 2026
Posted by: OscarG
[This review was collected as part of a promotion.] I received this Nespresso Vertuo Up as a complimentary sample to test and review. I was not impressed with this machine, to be honest. It is louder than any coffee machine I have ever used it also makes a horrible mess during/after each use. Not for me.
Response from influenster.comBy Nespresso USA, Customer Service, March 19, 2026
We expect your Nespresso experience to be seamless and gratifying, Oscar. We can confirm loud noises when brewing is normal with all Vertuo machines, however the pump in your new Vertuo Up should produce less noise over time. It is normal to have some residual water collect in the capsule basket, however we recommend emptying the capsule basket regularly to prevent overflow. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting influenster.com
Customer Rating
5
Great new product!
on March 16, 2026
Posted by: allanjohn
from San Jose, CA
[This review was collected as part of a promotion.] I bought this about a month ago. My old machine had problems due to non use so we opted for a new one. I love the design, so cute. It works great and I love the features, such as changing the temp and quantity. The only downside is that the trash basket can get a little wet with coffee. Other than that we love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design
on March 18, 2026
Posted by: Laurie
from Oregon
[This review was collected as part of a promotion.] This is my second Nespresso machine. I love it!
I highly recommend Nespresso and a few relatives have bought them too!
I highly recommend Nespresso and a few relatives have bought them too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy Open & Close
on March 22, 2026
Posted by: Tired New Mama
from Morgantown, WV
[This review was collected as part of a promotion.] I replaced my previous Vertuo machine with this new Vertuo Up. It has made a world of difference. With a newborn I needed something easy to open and shut one handed and this was just the fix I needed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA