Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
on June 29, 2026
Posted by: Lisa
from Bethany Beach DE
[This review was collected as part of a promotion.] I love your coffee more than any coffee shop I have been to
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
NOTHING LIKE NESPRESSO!
on June 25, 2026
Posted by: Jason B
from New York
[This review was collected as part of a promotion.] Nespresso is a best of breed company with product line-up, customer experience, incentives and innovation in it's industry. With all the corporate speak out the way. THEY MADE ME A COFFEE DRINKER. I'm hooked and try everything they recommend. The flavors have taken me around the world and as a travel, I know experience Nespresso were ever I go. I take a unit with me or have one at my international homes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 10, 2026
Posted by: Em
from Florida
So far I love it I was hesitant after reading reviews of how water overflows in the capsule compartment bin and it gets messy. After using it for the first time I was expecting a bunch of water in it but there was barely anything but a little bit of coffee water. Makes great coffee just like my original vertuo machine that I still love and use. Very versatile machine and looks great on the counter. I love the vertuo up so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Returned It!
on May 31, 2026
Posted by: Luvpoodles
I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I’m glad I kept my old machine, the VertuoPlus Deluxe.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Big Problems
on May 24, 2026
Posted by: Liz
from Oklahoma
This is my third Nespresso machine. I am an avid fan of the coffee. But this machine has been a hassle since I bought it less than 2 weeks ago. I STILL cannot get it to make coffee w/o pressing the button, pressing the button again and again. What's the deal? I am an elderly lady and love my morning coffee. This is about to put me over the edge. Of course it will not pair with my phone app and I have a I Phone 17. I may need to return and go to what I had before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 26, 2026
Thank you for your review, Liz. We're disappointed to hear you've been experiencing a machine issue. Nespresso machines include at least a one-year warranty with purchase. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
3
UP Machine -???
on May 21, 2026
Posted by: GG
from florida
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review. Indeed, if you're still dissatisfied with your replacement, please call again and we'll be happy to address your concerns. We're available at 800.562.1465
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on May 12, 2026
Posted by: Mike
from Overland Park, KS
[This review was collected as part of a promotion.] The coffee is really VERY SPECTACULAR!!! Operating is a bit tricky because Nespresso doesn't give you much info regarding how to operate in the form of a user manual, so if you're not familiar it can be a bit of a struggle. Be sure to download the full user manual off the Nespresso Site. I wish the machine would allow at least two people to have access to the App WiFi.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Spoiling my Guests
on May 11, 2026
Posted by: Judy
from Naples FL
[This review was collected as part of a promotion.] I love the taste of the coffee. I’ve wanted one to add to my vacation home for guests who have varied tastes and this works great. I love you can also make a cold brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA