Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
22
82%of customers recommend this product.
(
190 out of
233)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
3
Not bad but not great. Need to fix the leaking.
on August 17, 2026
Posted by: bad engineering
from Massachusetts and Florida
The plus side is that it makes coffee quickly, and the over-ice setting is really useful. The large water tank and the fact that it takes large capsules are also good features.
The downside is that it makes a mess inside the machine.
It drips water into the used capsule tray, and you need to clean it constantly.
It drips water into the used capsule tray, and you need to clean it constantly.
I need to clean it every day or every other day, or it gets hard to clean.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Terrible waste tray design & mold risk
on August 16, 2026
Posted by: G2026
from Pittsbugh, PA
I had used a De'Longhi-built VertuoPlus daily since it first launched back in 2016. That original motorized machine was an absolute tank that ran reliably for nearly a decade until the pump finally gave out. Replacing it with this Vertuo Up has been a massive disappointment and an utter mess to live with.
The biggest flaw with this machine is the internal capsule disposal and drip tray design:
Shallow tray & pooling water: The internal pod collection bin sits on a slotted insert inside a shallow slide-out drawer that constantly fills with dirty coffee water. Every time you pull the bin out to empty pods, you are forced to balance a shallow pool of murky liquid that easily sloshes and spills over the low edges.
Rapid mold growth: Because wet, used capsules sit trapped directly over stagnant hot liquid inside an enclosed compartment, mold and fungus start growing before the bin is even full. It’s unsanitary and frustrating.
High-maintenance cleanup: With the 2016 VertuoPlus, you simply popped the external pod container off, dumped the dry pods into a recycling bag, and clicked it back in. With this unit, emptying pods turns into a delicate trip to the sink every single time to wash out a flooded, dirty tray.
Blind pod bin & jamming: Unlike older models where you could clearly see when the capsule bin was reaching capacity, this design offers zero visibility. You only discover it’s packed when the top-loading slot jams while trying to drop in a new pod.
Build quality: The manual lever and plastics feel noticeably cheaper than the heavy-duty motorized builds of the past.
The only positive:
The Nespresso app connectivity is genuinely convenient for triggering rinse, cleaning, and descaling cycles without having to memorize cryptic button combinations.
The Nespresso app connectivity is genuinely convenient for triggering rinse, cleaning, and descaling cycles without having to memorize cryptic button combinations.
Bottom Line:
If you’re coming from the older De'Longhi motorized Vertuo line that lasted forever, prepare for frustration. The messy cleanup, lack of bin visibility, and constant standing water inside the pod compartment make this a major step backward.
If you’re coming from the older De'Longhi motorized Vertuo line that lasted forever, prepare for frustration. The messy cleanup, lack of bin visibility, and constant standing water inside the pod compartment make this a major step backward.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
StarBucks
on August 16, 2026
Posted by: K
from Sammamish Wa
[This review was collected as part of a promotion.] Love the coffee it tasted so very good I would buy it again
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great housewarming gift
on August 16, 2026
Posted by: Ethan
from NJ
[This review was collected as part of a promotion.] I bought the Vertuo up for my nephew for his new home. He loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase
on August 16, 2026
Posted by: Nick Lilavois
from Florida
[This review was collected as part of a promotion.] Very good quality coffee, very convenient for my early mornings on the way to work at the hospital.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features and Improvements
on August 16, 2026
Posted by: Nesty
from Tampa Bay Florida
[This review was collected as part of a promotion.] Since purchasing the Nespresso Up maker, I have been enjoying the faster brew cycles and the customization functions. The features to customize any capsule for brew strength and serving temperature are easy to use. The Nespresso Up smaller footprint is a definite plus
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on August 15, 2026
Posted by: Jk69
from Highland Park, IL
[This review was collected as part of a promotion.] We purchased a variety of sleeves and all of them are great and it is just so easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on August 13, 2026
Posted by: Doz124
[This review was collected as part of a promotion.] Bought this machine a few weeks ago and tried it for the first time last week. The coffee is great and I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA