Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
LOVE IT
on September 18, 2026
Posted by: heidigrey26
from Tucson, AZ
[This review was collected as part of a promotion.] I LOVE this machine. I came from a Keurig which I still have, it's good, but the variety of the Nespresso is just amazing. Since I got this machine, I quit starbucks and coffee shops. Go figure! And the pearl color is so beautiful and elegant, it adds up to my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Quality has decreased
on September 15, 2026
Posted by: Nespresso Virtuo
from Florida
[This review was collected as part of a promotion.] We previously had a vertuo de longhi that was MUCH better quality. The overall function was better, the creme on the coffee was better and the machine in general was much better. The pod storage was larger and more durable ( the latest version has 4 different plastic pieces that fall apart when you remove it to empty) and the mechanism that punctures the pod seems to be messier. The previous one left no water or coffee drainage, but this new one is quite a mess when removing the pods.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Great
on September 12, 2026
Posted by: Josh the great
from Visalia Ca
[This review was collected as part of a promotion.] I bought this a month ago and it leaked and the pods wouldn’t fit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, September 14, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on September 11, 2026
Posted by: Bill
from San Diego
Had machine ~2 months. Works great makes wonderful coffee.
A little messy to empty capsule tray and clean up. I empty and clean machine every morning.
A little messy to empty capsule tray and clean up. I empty and clean machine every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small footprint & quick coffee brewing is a plus.
on September 9, 2026
Posted by: Wina
from Ohio
[This review was collected as part of a promotion.] I love coffee so I have high expectations……I’m happy with my purchase of Vertuo Up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and efficient!
on September 9, 2026
Posted by: hannahsann
from NJ
[This review was collected as part of a promotion.] Loving so far! Very user friendly, especially with the access to the app on my phone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to start the day!
on September 9, 2026
Posted by: Jo
from Macomb MI
[This review was collected as part of a promotion.] I have always been a brewed coffee fan. Nespresso has change that! The individual cup and variety of flavors make my morning coffee special.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great taste, bas design
on September 8, 2026
Posted by: S
No doubt the machine makes a great tasting hot cup of coffee, BUT, that isball it does well. They capsule basin is a mess. It collects water, needing to be cleaned daily. My biggest complaint is when I brew a flavored coffee which I only like iced, the next cup of regular coffee tastes like the flavored. I do not like hot flavored coffee at all. It takes 2 full brews of regular capsules to rid the taste of the flavored. I am returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, September 9, 2026
Hello. We're sorry to hear your disappointment. We'll share this feedback with our team. If you need any assistance with your machine, we're available 24/7 to assist you at, 800.562.1465.
Written by a customer while visiting Nespresso USA