Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
3
Meh…
on January 6, 2026
Posted by: Shamx
Coming from a vertuo plus this honestly feels like a downgrade. It leaks into the collection container with every use. The open/close system is too manual as well. All it has going for it is the connectivity and honestly not worth the price! They should have improved on the vertuo plus coz this isn’t much of an upgrade. Its also noticeably louder than the vertuo plus 😒
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Versatile coffee machine
on January 6, 2026
Posted by: TurquesaC
[This review was collected as part of a promotion.] Love this machine because it gives me options!! I am an espresso sizes shot girly and my husband prefers a full cup of coffee, this gives up both with a small countertop footprint. Coffees taste great, set up was easy, and you have the app customization options too. The all white color looks so good on my countertop.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek design, easy setup, and consistently great-t
on January 5, 2026
Posted by: UlyanaM
[This review was collected as part of a promotion.] I really like the Nespresso Vertuo Up in white because the design is beautiful, sleek, and very modern. Setup was quick and easy, and the machine feels well made and compact on the counter. It consistently brews rich, smooth coffee with great crema, and the quality tastes just as good as it looks.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on January 5, 2026
Posted by: Shabu17325
from Gettysburg, Pa
[This review was collected as part of a promotion.] Love this machine. Fast heat up. Customizable cup sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy, stylish coffee every morning ☕
on January 4, 2026
Posted by: ViolettaS
[This review was collected as part of a promotion.] This coffee maker has become a daily staple in my kitchen. Its quick setup and compact, sleek design make it a perfect addition to my counter. The Wi-Fi feature perfect for busy mornings, allowing me to start brewing from my phone. The coffee is rich and flavorful, with minimal effort, and it consistently works with all Vertuo pods. One of my favorite features is the foam. Every cup comes out with a thick, creamy layer on top, resembling a cafe-style foam. It’s smooth and not bubbly or artificial, holding well while you drink and enhancing the overall texture and taste of the coffee. Even simple brews feel more indulgent because of this foam. Cleaning is straightforward, and the machine feels solid and well-designed. It's a simple and convenient way to enjoy great coffee at home without any fuss.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Now I could do hot and cold coffee
on January 4, 2026
Posted by: demonol_8938
[This review was collected as part of a promotion.] This is an amazing upgrade to an espresso I had in the past that I was wanting to get rid of because now I can do hot and cold water and enjoy hot and cold coffee without any extra necessary steps.Its digital and looks nicer.And if you have an old nespresso, please look into upgrading to this one
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee Creations ☕️
on January 4, 2026
Posted by: ShelrickaB
[This review was collected as part of a promotion.] The Nespresso Up is a neat little machine designed to make many coffee creations. Rather you like your coffee iced, hot or somewhere in between. This Nespresso's water capsule has the capability to turn 180⁰, this comes in handy for maximum functionality with individual spaces. There's an easily removable cup holder that can be adjusted for cup height as well. This Nespresso also has has an app that offers different recipes and customizable features. It easily cleans and descales at the touch of a few buttons. Who's ready for a delicious Nespresso Coffee Creation? ☕️
Written by a customer while visiting Nespresso USA