Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Improvements Where it Counts
on January 21, 2026
Posted by: mtsmith
from Orlando, FL
[This review was collected as part of a promotion.] I've upgraded from the Vertuo Next that unfortunately died after 3 years. So far, this has been a great machine. The larger water tank is one of my favorite things, as well as it being adjustable in location. The faster brew readiness and customizations are also a big win. The connectivity also seems to be more stable than the last model. The only thing I will say is worse thus far is the amount of discharge liquid in the trays that needs to be cleaned out, but that's a fairly small issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Café quality right at home.
on January 21, 2026
Posted by: JillianR
[This review was collected as part of a promotion.] If you’ve followed my socials at all, you will know that the caffeinated ancestors have quite the strong hold on me. Many companies have blessed me with many coffee machines. Now this one tops them ALL!!!! Nespresso Vertuo Up make thee perfect cup for f frothy topped coffee you could ever want and thought you couldn’t make at home without extra steps. As you can see, I took it right out of the box. I haven’t got it going right away after a good rinse through. Running a cycle or two of plain water through it does that trick and you’re ready to go. These capsules promised rich and bold flavor, and it didn’t disappoint as soon as I press the button, the machine spring to life and within moments the aroma of freshly brewed coffee filled my kitchen. The crema on top was thick and velvety, giving it that café quality finish right at home.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving nespresso
on January 20, 2026
Posted by: SharaR
[This review was collected as part of a promotion.] This is such a great addition to my coffee setup. I've always wanted a nespresso machine and I finally got one. I can't wait to taste all the other flavors and enjoy life ☕️👌☺️ just a girl loving coffee and nespresso
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Vertuo Machine To Date!
on January 20, 2026
Posted by: cheezr
from South Florida
I have had a Next machine for several years but I struggle with the latch (arthritis) and it is a big and noisy machine. I bought this immediately when I first saw it because of the pod loading and am very pleased.
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Over all a vastly improved design and highly recommended by me and I have owned all the previous vertuo models except the pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious hot or iced drinks
on January 20, 2026
Posted by: thetopshelf_beauty_5279
[This review was collected as part of a promotion.] The Nespresso ertuo Up makes the best hot or iced drinks at home. This has already saved me money and the pods are recyclable. There is no assembly required.
I’m pretty picky when it comes to my coffee, and Nespresso coffee options are delicious. The slim design and the option of Pearl White and Ink Black fits into any aesthetic. It isn’t noisy at all.
Can’t recommend it enough! Fast and easy cleanup, this will save you so much $$$.
I’m pretty picky when it comes to my coffee, and Nespresso coffee options are delicious. The slim design and the option of Pearl White and Ink Black fits into any aesthetic. It isn’t noisy at all.
Can’t recommend it enough! Fast and easy cleanup, this will save you so much $$$.
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love it!
on January 19, 2026
Posted by: LauraM
[This review was collected as part of a promotion.] ☕️🤍This Nespresso VERTUO UP seriously just upped our morning coffee routine! This is is a seriously smart coffee machine. At first I was intimidated but it’s seriously foolproof. Such an easy set up and process. Love that it has an iced option too! This machine provides a perfect, rich, smooth and delicious brew each time. The whole place smelled divine and it’s a fast blend. They advise to clean every 300 cups to descale and there’s settings in the app for this too! It’s incredible. There’s so many different flavor options. We love the sleek and compact design, but don’t let the size fool you, this baby does it all! 6 different cup sizes!! The Pearl color is the perfect neutral vibe. We just keep making coffee….🤩☕️
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick and easy to use
on January 19, 2026
Posted by: nisah8_2133
[This review was collected as part of a promotion.] it makes making coffee so easy and stress free. I just put in a capsule, press one button, and it does everything for me. It automatically knows what size to brew, so I don’t have to think about anything. The coffee always comes out smooth with a nice layer of crema on top, which makes it feel kind of fancy at home. I also like that it can make different cup sizes, so I can switch between a quick cup or a bigger coffee. It heats up fast and doesn’t take up much space on my counter. It’s simple, quick, and always makes good coffee, which is why I love it.
Written by a customer while visiting Nespresso USA