Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Easy to use
on January 27, 2026
Posted by: colleen18_7652
[This review was collected as part of a promotion.] This machine is very easy to use and the app connected without any problems. I've been experimenting with different styles of coffee and I'm so impressed with the variety of flavors the Vertuoline Capsules offer. Plus, I love that it only takes 3 seconds for the Vertuo Up to begin brewing and the capsule container holds up to 18 capsules which makes clean up a breeze!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm loving my Nespresso🖤
on January 26, 2026
Posted by: SandraH
[This review was collected as part of a promotion.] I'm loving my Nespresso Up🤩🫶🏻
It was super easy to install. I love that you can connect it to your phone so you can program your daily coffee. The design looks quite elegant and it is super cool that you can move the water tank in different ways.
And well, when it comes to the coffee... It is SO FREAKING DELICIOUS!!!☕
It was super easy to install. I love that you can connect it to your phone so you can program your daily coffee. The design looks quite elegant and it is super cool that you can move the water tank in different ways.
And well, when it comes to the coffee... It is SO FREAKING DELICIOUS!!!☕
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 26, 2026
Posted by: Cristina
I bought this before Thanksgiving and was so excited. I love that I can make my coffee hotter, but the machine leaks into the pod collector. Mine grew mold because I was not aware that it was doing that. Now I have to take it out and dry it after every coffee, which is very annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
Thank you for your review, Cristina. This should absolutely not be the case, and we hope you know that we're always here to help. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it!
on January 26, 2026
Posted by: aurelia2021_2486
[This review was collected as part of a promotion.] The Espresso Vertuo Up machine for cafe espresso is straightforward to use and easy to clean. With 2 button pushes, you have an express that tastes as it should and smells great, too. It is very easy to clean and has a nice design. They have a variety of unique blends and formats. Espresso, lattes, and iced coffees on the go. The only thing that I don't like is that it’s very noisy.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very loud and makes bid mess each time used
on January 26, 2026
Posted by: Long Time user
This is my second machine, bought first one several years and was great. Bought the Vertuo UP as wanted to upgrade to new machine and mine was wearing out. First look the machine does brew much quicker than previous versions but is extremely loud even compared to previous machines. Once it starts brew process the machine sounds like 50 year old refrigerator kicking on. Next is the capsule tray, once the capsule is used and dumped into the holder it spills coffee into the tray, the bucket holding the tray and even on machine and under tray holder. This basically requires a complete cleaning each time used inside and under machine. To be the latest machine this is a very big disappointment. Could not have been much real testing as seems are basic design flaws. If just used the normal drop in capsule hold instead of sideways capsule seems would have help dramatically. This machine will get replaced immediately with something that does not make such mess. Really disappointed in Nespresso on this one .
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
We expect your Nespresso experience to be seamless and gratifying, Carl. The pump in your new Vertuo Up should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this!
on January 25, 2026
Posted by: BernadetteN
[This review was collected as part of a promotion.] I’ve always wanted a Nespresso! I love this coffee maker! It’s so fancy. I can’t wait to brew all sorts of hot and cold coffees! I need to buy espresso cups and more capsules.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I Never Thought I Needed a Coffee Machine Until Th
on January 25, 2026
Posted by: KaterynaS
[This review was collected as part of a promotion.] I have never owned a coffee machine before, so meeting the Nespresso Vertuo UP in black truly felt like love at first cup. This sleek little beauty completely won me over from day one and turned my everyday coffee routine into something I genuinely look forward to.
Design wise, it looks stunning in my kitchen. The black color is elegant, modern, and minimal, and the build feels solid and well made. Nothing feels flimsy or cheap. It is compact but confident, the kind of appliance that quietly upgrades your whole space.
Using the machine could not be easier. You pour water into the tank, place a capsule into the holder, press one button, and that is it. Coffee magic happens. As someone new to coffee machines, I truly appreciate how intuitive and stress free the whole process is.
What really impressed me is the variety of capsules. There is an incredible selection of flavors, blends, and limited editions. I personally ordered my favorite coffee with refreshing mint notes, while my husband went for hazelnut flavored capsules. Being able to switch flavors depending on mood feels like having a little coffee shop at home.
The coffee itself tastes amazing. Rich, aromatic, and perfectly brewed. Every sip feels indulgent. Through the app, you can easily adjust water volume and temperature. I love my coffee extra hot and slightly more diluted, and the customization options make that effortless.
Cleaning is refreshingly simple. All removable parts are easy to rinse with water or wipe with a damp cloth. No complicated maintenance routines and no guessing when the machine needs attention. The app lets you know exactly when cleaning or care is required, which is a huge plus.
Performance wise, it works smoothly and consistently. The temperature is spot on, the extraction feels balanced, and the machine delivers great results cup after cup.
I would absolutely recommend the Nespresso Vertuo UP to anyone who loves coffee culture and enjoys experimenting with flavors and blends. Especially if you are new to coffee machines like I was. This one makes the experience joyful, simple, and genuinely delicious.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Newness
on January 24, 2026
Posted by: LauraS
[This review was collected as part of a promotion.] I won’t lie - this machine is amazing but not so beginner friendly if you’re new to the world of coffee and coffee machines lol. As someone who doesn’t drink coffee on the regular, trying to figure out how to use this was a struggle but the app sorta helped! I wasted the first pod not knowing how to properly insert it. I love how slim this machine is, it hardly takes up any counter space! It’s a little louder than I had anticipated, but it isn’t a bad thing at all!
I’m looking forward to purchasing some decaf pods!
I’m looking forward to purchasing some decaf pods!
Written by a customer while visiting Nespresso USA