Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee Creations ☕️
on January 4, 2026
Posted by: reviewsbythegrownan_9075
[This review was collected as part of a promotion.] The Nespresso Up is a neat little machine designed to make many coffee creations. Rather you like your coffee iced, hot or somewhere in between. This Nespresso's water capsule has the capability to turn 180⁰, this comes in handy for maximum functionality with individual spaces. There's an easily removable cup holder that can be adjusted for cup height as well. This Nespresso also has has an app that offers different recipes and customizable features. It easily cleans and descales at the touch of a few buttons. Who's ready for a delicious Nespresso Coffee Creation? ☕️
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine!!
on January 4, 2026
Posted by: KJM
from North Carolina
[This review was collected as part of a promotion.] So many things to love about this new machine! First, it is beautiful! A lovely cream color with champagne trays and lever. Small but mighty and despite the small size, it has a larger tank than my previous machine. Much easier to load a pod. Heats up FAST! Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine but with a serious flaw.
on January 4, 2026
Posted by: subbukr
from Sacramento, CA
The machine looks very nice and brews coffee as expected. I bought this machine few days after it was launched when I visited the Nespresso Boutique. I have two old Nespresso machines and compared to the quality of the build, this new machine feels very cheap and filmsy.
While the vertical pod mechanism looks great and convinient but a lot of coffee gets wasted. I use this machine in my office and when I empty the tray every week I see tray fully filled with coffee. There is a odor from the coffee collected in the tray.
I hope Nespresso understands this issue and finds some kind of solution for this. I see many others have reported the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your honest review. We'll pass it along to the appropriate party. We certainly appreciate your loyalty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Smart machine
on January 3, 2026
Posted by: niketa20_3806
[This review was collected as part of a promotion.] The machine is straightforward to use and doesn’t take up much space. App connectivity adds extra convenience and customization options. I really enjoy being able to customize settings and get alerts through the Nespresso app. It makes both hot and iced coffee. The flavor is consistently rich, and the machine feels very well designed.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brews an excellent drink
on January 3, 2026
Posted by: kandik4_6122
[This review was collected as part of a promotion.] Totally impressed with this machine! Simple to set up, use, and clean. Here's the kicker: it has the option to operate on a phone app via a WiFi connection. No thank you! I didn't even attempt to use that feature. Apparently, it has features that you can only access via the app. I'm old school and use a regular coffee maker, so I used the Nespresso by pressing the buttons, and it worked just fine. I love the slim and stylish design. It takes up very little counter space. The water tank swivels, making it easy to fit in its spot. You can brew regular, iced, and espresso coffee quietly and quickly. It makes delicious, high-quality tasting beverages.
I received a variety of pods in different strengths and brew types with it. There are many to choose from. Be prepared, it's strong-tasting coffee! It's been great sampling these and finding a favorite. This machine is perfect for people who enjoy fancy coffees and only drink one or two cups a day. The pods are a little on the pricey side, but it's less than buying a quality brewed drink at a coffee shop.
I received a variety of pods in different strengths and brew types with it. There are many to choose from. Be prepared, it's strong-tasting coffee! It's been great sampling these and finding a favorite. This machine is perfect for people who enjoy fancy coffees and only drink one or two cups a day. The pods are a little on the pricey side, but it's less than buying a quality brewed drink at a coffee shop.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee shop experience at home
on January 2, 2026
Posted by: sanaahmed766_7394
[This review was collected as part of a promotion.] Nespresso really nailed it with the Vertuo Up Coffee Machine! It’s a smart, sleek, and beautiful coffee device that only needs a little counter space. I’m especially loving its Pearl white color. It’s super easy to use and can be controlled through an app. You can enjoy both hot and cold coffee right at home, saving you a lot of money on coffee shop visits. It’s quick and doesn’t have a ton of buttons, unlike other machines out there. You can adjust the capacity and brew intensity to your liking. I’m completely satisfied with the unforgettable coffee experience and will definitely recommend it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still learning
on January 2, 2026
Posted by: Susan
from Clay Ky
[This review was collected as part of a promotion.] I bought about 3 weeks ago. And have no regrets whatsoever.
Still learning about the different coffee’s that can be made
Still learning about the different coffee’s that can be made
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA