Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
22
82%of customers recommend this product.
(
190 out of
233)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
4
Milk Frother is amazing!
on August 28, 2026
Posted by: white Nespresso
from Florida
[This review was collected as part of a promotion.] Love Nespresso machines as they make a perfect froth on coffees and the milk frother is the best because it can be hot or iced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee to go
on August 24, 2026
Posted by: Sarah
from MA
[This review was collected as part of a promotion.] I recently upgraded from the Vertuo pop to the virtuous Up. I really like the size difference as I tend to brew larger travel mug sized coffees. This machine fits my travel mugs perfectly. I also love the ice coffee setting
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine, save your money
on August 21, 2026
Posted by: bobo
Spits out old stagnant coffee from the last run into your new cup to start the brew cycle. 3 replacements had the exact same problem. Either that’s how it’s supposed to work (gross) or the majority of these machines are defective. Either way don’t bother
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, August 22, 2026
Hi! We're sorry for the experience you've had with our machines and we would like to assist. Please reach out to us at 1-800-562-1465 and we'll be happy to help troubleshoot.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on August 20, 2026
Posted by: E37
from MA
After our previous machine broke after 5 years, I decided to purchase this model four months ago.
The Pros:
The ease of cleaning/descaling the machine through the app
The over ice feature
The quality of the brew
The ability to personalize temp, size, etc in the app
The ease of cleaning/descaling the machine through the app
The over ice feature
The quality of the brew
The ability to personalize temp, size, etc in the app
The Cons:
The catch basin for used pods is smaller
The water basin is smaller
It is loud (the machine itself and inserting the pod)
There are many pieces to clean
The catch basin for used pods is smaller
The water basin is smaller
It is loud (the machine itself and inserting the pod)
There are many pieces to clean
***The MOST SIGNIFICANT CON
The amount of liquid that falls into the drip tray/used pod area is excessive. It spills nearly every time we recycle the pods. Additionally, if we don’t empty and clean the tray daily, mold grows quickly in the summer heat. We went on vacation and left in a hurry, forgetting to clean the tray that day. When we returned after 6 days, there were maggots crawling in the tray.
The amount of liquid that falls into the drip tray/used pod area is excessive. It spills nearly every time we recycle the pods. Additionally, if we don’t empty and clean the tray daily, mold grows quickly in the summer heat. We went on vacation and left in a hurry, forgetting to clean the tray that day. When we returned after 6 days, there were maggots crawling in the tray.
I have been a loyal and loving Nespresso consumer for over 10 years. This is our third machine and the first I have been extremely disappointed in. The required frequency of cleaning in order to maintain basic health and safety standards is overwhelming and detracts from the efficiency of a pod based machine. Before purchasing, I read other reviews about the water in the drip tray/used pod basin, but thought maybe those machines were lemons based on the overall positive average rating. I should have trusted those customers. If I could do it over, I would purchase a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, August 24, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Morning Coffee Bliss
on August 20, 2026
Posted by: Williamsville NY
from Williamsville NY
[This review was collected as part of a promotion.] I purchased the Vertuo Up after my six-year-old Nespresso machine started leaking with no available remedy. What was originally seen as a mere replacement turned out to be a remarkable upgrade in my morning coffee routine. While my Next served me well, the Up excels in aesthetics, ease of use, and maintenance, its true value has been its ability to deliver an even richer flavor to my morning cup. My pods have gone from providing very good flavor to an now excellent flavor. Perhaps this is a result of simply replacing a tiring machine for a new one or maybe it’s the updated technology but, regardless, my morning cup of coffee has reached new heights and for that I am very grateful. Nice job Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
A Step UP!
on August 18, 2026
Posted by: JJ
from CA
[This review was collected as part of a promotion.] I needed a replacement for my old, tired and broken Nespresso machine. The Up was my choice because of the more user friendly design for inserting the capsules. It makes the same great coffee and looks sleeker on my countertop. The one criticism I have is the used capsule container is very small and must be emptied frequently.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome upgrade from an original Vertuo machine
on August 18, 2026
Posted by: Boo1885
from Peoria, AZ
[This review was collected as part of a promotion.] I have had my machine for about a month, and I love it!
It is a great upgrade from the original Nespresso Vertuo machine that I had. That machine lasted for about 10 years!!
Use the descaling and rinse cycle when the machine indicates, and they brew consistently for a very long time!!!
It is a great upgrade from the original Nespresso Vertuo machine that I had. That machine lasted for about 10 years!!
Use the descaling and rinse cycle when the machine indicates, and they brew consistently for a very long time!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Vertuo So Dar
on August 17, 2026
Posted by: A Neighbors
from Midland, Va
[This review was collected as part of a promotion.] We bought this and have greatly enjoyed it. It’s our 4th machine and favorite vertuo iteration. Having the app connected for different temps has been great also
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA