Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(298 Reviews)
Rating breakdown 298 reviews
5 Stars
228
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
16
82%of customers recommend this product.
(
148 out of
181)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
1
Messy collection bin
on February 10, 2026
Posted by: Venkman
from Ohio
Disappointed with the collection bin. Water and coffee grounds in the bin are an everyday issue. Instructions claim that is normal when doing the initial rinse or descaling. Continues when making coffee as well. The bin needs cleaned and rinsed out daily. New machine poorly designed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Functionally disastrous, aesthetically pleasing
on March 18, 2026
Posted by: David in NJ
from NJ
Aesthetics aside, this machine is awful. It brews horizontally so it's extremely susceptible to residue remaining in the machine and baking in unless you're diligent about flushing it with water after each brew. Its discharge mechanism is also terrible -- after each brew, a lot of coffee residue and water is sent into a plastic container that somehow doesn't actually contain these substances. Every time I pull it out, theres water and coffee on my countertop. What a design disaster, and what a huge step back for the Nespresso brand. Cannot believe, after years of refining designs, this is where we're at. Completely regret this purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 19, 2026
Thank you for your review, David. It is normal to have some residual water collect in the capsule basket. We recommend emptying the capsule basket regularly to prevent overflow. If you have additional concerns or wish to speak further with a machine expert, please call us at 1-800-562-1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
High hopes, but disappointed
on April 28, 2026
Posted by: Rolf
from Atlanta
Had it now for 2 months, and it's the worst I've ever had in 22 years. I have more coffee in the used cap container than in the cup. I clean that thing every day because it is leaving such a mess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 28, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine with some drawbacks
on May 1, 2026
Posted by: Nick
from Denver, CO
[This review was collected as part of a promotion.] The versatility this machine offers is great but it is quite a bit louder than our previous vertuo machine and it seems to dilute the coffee down a bit more so the bold nespresso flavor we're used to isn't quite there. Also the machine is more cheaply manufactured which can be felt in the flimsy water reservoir and floating tray (now made of plastic).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 2, 2026
Thank you for your review, Nick. Your feedback is important to us, and to our product development team. If you'd like to explore troubleshooting or other machine options, please call Nespresso directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
I wanted to love this, but…
on December 6, 2025
Posted by: CaffeineQueen
from Columbus, OH
[This review was collected as part of a promotion.] Aesthetically this is a piece of art! Beautiful and well-designed. But where it counts, this machine unfortunately falls short. With the vertical pod insertion, too much coffee goes to waste. The inner “drip tray,” beneath where the used pods are ejected, gets FULL after 8-10 brews (depending on what size pod you brew). It fills up quicker than the used pod bin, so if you don’t check it frequently, it may overflow. This is so unfortunate because I was really looking forward to this as an “Up”grade, but sadly this just falls short.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you're able to adjust your routine to make the machine work for you. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall good machine
on December 7, 2025
Posted by: Kk
from TX
[This review was collected as part of a promotion.] I purchased this to replace my defective vertuo next. It’s definitely an upgrade but for some reason wouldn’t go through a full tank empty cycle. However the machine works fine. The pods leave a lot of water behind in the collection tray vs the next, but that just means I empty it more often. I dislike having to video call with a rep every time I have a problem and I have to run through pods at my expense to prove an issue.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your review, Kaeton. It sounds like your machine is leaking and this should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a days, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Up vs Next
on February 13, 2026
Posted by: Iryna
from mn
I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Iryna. We're sorry to learn that you experienced issues with your Vertuo Up machine. We're glad you were able to resolve this with an agent and now have a new Vertuo Next you're happy with. If you need any further assistance, we're available 24/7 at, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m now a Nespresso fanatic
on May 3, 2026
Posted by: Lollie
from Palm Bay, Fl
[This review was collected as part of a promotion.] I purchased the ocean blue vertuo up and the color is so pretty. It makes a great espresso and an awesome cup of coffee, even my hubby loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA