Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
2
I wanted to love this, but…
on December 6, 2025
Posted by: CaffeineQueen
from Columbus, OH
[This review was collected as part of a promotion.] Aesthetically this is a piece of art! Beautiful and well-designed. But where it counts, this machine unfortunately falls short. With the vertical pod insertion, too much coffee goes to waste. The inner “drip tray,” beneath where the used pods are ejected, gets FULL after 8-10 brews (depending on what size pod you brew). It fills up quicker than the used pod bin, so if you don’t check it frequently, it may overflow. This is so unfortunate because I was really looking forward to this as an “Up”grade, but sadly this just falls short.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you're able to adjust your routine to make the machine work for you. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall good machine
on December 7, 2025
Posted by: Kk
from TX
[This review was collected as part of a promotion.] I purchased this to replace my defective vertuo next. It’s definitely an upgrade but for some reason wouldn’t go through a full tank empty cycle. However the machine works fine. The pods leave a lot of water behind in the collection tray vs the next, but that just means I empty it more often. I dislike having to video call with a rep every time I have a problem and I have to run through pods at my expense to prove an issue.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your review, Kaeton. It sounds like your machine is leaking and this should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a days, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Up vs Next
on February 13, 2026
Posted by: Iryna
from mn
I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Iryna. We're sorry to learn that you experienced issues with your Vertuo Up machine. We're glad you were able to resolve this with an agent and now have a new Vertuo Next you're happy with. If you need any further assistance, we're available 24/7 at, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Functionally disastrous, aesthetically pleasing
on March 18, 2026
Posted by: David in NJ
from NJ
Aesthetics aside, this machine is awful. It brews horizontally so it's extremely susceptible to residue remaining in the machine and baking in unless you're diligent about flushing it with water after each brew. Its discharge mechanism is also terrible -- after each brew, a lot of coffee residue and water is sent into a plastic container that somehow doesn't actually contain these substances. Every time I pull it out, theres water and coffee on my countertop. What a design disaster, and what a huge step back for the Nespresso brand. Cannot believe, after years of refining designs, this is where we're at. Completely regret this purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 19, 2026
Thank you for your review, David. It is normal to have some residual water collect in the capsule basket. We recommend emptying the capsule basket regularly to prevent overflow. If you have additional concerns or wish to speak further with a machine expert, please call us at 1-800-562-1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on November 30, 2025
Posted by: Stina Larice
from Seattle, WA
I just got this machine and I’m obsessed. Not only is it quieter than my other machine but I love the capsule open feature. I got the white and it’s such a sleek and classy machine. The app allows you to set the volume and pick the temperature, I love that.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek, Chic and easy to use
on December 5, 2025
Posted by: Theresa
from California
[This review was collected as part of a promotion.] I love the sleek, chic look and ease of use of the new Vertuo Go. It makes a good-tasting cup of coffee. I replaced my Vertuo Next, not because anything was wrong with it, but because I wanted the upgrade to the larger water tank. I'd had the Next for about 2 years. The Vertuo Go makes a great cup of iced coffee. The only negative is that there's always water in the empty capsule collection holder. So I have to fill the water tank frequently. With my previous machine, that didn't happen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh…
on January 6, 2026
Posted by: Shamx
Coming from a vertuo plus this honestly feels like a downgrade. It leaks into the collection container with every use. The open/close system is too manual as well. All it has going for it is the connectivity and honestly not worth the price! They should have improved on the vertuo plus coz this isn’t much of an upgrade. Its also noticeably louder than the vertuo plus 😒
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Gorgeous except for the big black cord
on December 7, 2025
Posted by: LS
from Southern California
Gorgeous design in all white and works well but the big black cord ruins the clean look of the white machine. Would love to replace it with a white cord.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA