Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
1
Terrible, don’t do it
on February 10, 2026
Posted by: Amy23
from Weatherford, TX
This is my second Nespresso machine and it’s terrible. I miss my old one so much (just stopped working after 4.5 yrs). This one makes a huge mess when you have to empty the used coffee containers. Liquid is everywhere in there and goes all over the counter when taking it out. The coffee also isn’t hot enough. I already tossed the packaging or I would return it. Do not buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Messy collection bin
on February 10, 2026
Posted by: Venkman
from Ohio
Disappointed with the collection bin. Water and coffee grounds in the bin are an everyday issue. Instructions claim that is normal when doing the initial rinse or descaling. Continues when making coffee as well. The bin needs cleaned and rinsed out daily. New machine poorly designed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brewing machine
on February 8, 2026
Posted by: StacyT
[This review was collected as part of a promotion.] This is a great coffee maker and has so many features. Set up is easy with scanning the QR code and downloading the app. Connecting the machine with Bluetooth was quick and easy to register . The app lets you adjust the temp (cold, normal, hotter) which is a really nice feature, depending on what you’re in the mood for. It includes videos showing how to clean, descale, brew, etc which was nice. There’s even recipes so you can be an at home barista . It’s so easy to brew- just drop a pod in, push the lid down , press the button. If you want to get creative - there’s a “creations” button where you can make adjustments. The. Pod sizes vary based on the type of coffee drink you’re brewing. I like how every cup makes a nice froth on top. All the flavors I’ve tried that came in the sample selection have been great tasting. Can’t wait to keep making more specialty drinks.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Controllable brewing temperature and volume!
on February 8, 2026
Posted by: George
from Bethel Island, California
[This review was collected as part of a promotion.] I bought the Vertuo Up to replace an original Vertuo Breville machine which gave me good service until recently when it grew very loud and started leaking. The Vertuo Up provides a couple of major improvements to the old machine.
1) It brews coffee at a much higher temperature. This was a weakness with the old machine, as I like my coffee hot. With the old machine I had to pre-heat the coffee cups to compensate.
2) The Vertuo UP accepts the larger pods that can brew 12 and 18 oz coffee
3) The mechanism that punctures and loads the pods is easier to use
4) The new machine can connect to my WiFi to allow control from my IPhone. With the Nespresso app I can control brewing temperature and brewed cup volume. It is also useful for maintenance procedures and getting coffee recipes.
1) It brews coffee at a much higher temperature. This was a weakness with the old machine, as I like my coffee hot. With the old machine I had to pre-heat the coffee cups to compensate.
2) The Vertuo UP accepts the larger pods that can brew 12 and 18 oz coffee
3) The mechanism that punctures and loads the pods is easier to use
4) The new machine can connect to my WiFi to allow control from my IPhone. With the Nespresso app I can control brewing temperature and brewed cup volume. It is also useful for maintenance procedures and getting coffee recipes.
The machine has a compact footprint on the counter and easily fits under the kitchen cabinets, even when the pod loader is fully extended up.
Before making my decision to purchase I visited my local Nespresso Boutique where I was able to compare it to other models and try the machine out before buying. It was a great experience and sealed the deal. I have no purchase regrets.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on February 8, 2026
Posted by: Betsyh208
from Los Angeles, CA
[This review was collected as part of a promotion.] I love this machine! It makes coffee so fast, the machine itself is so slim and beautifully looking. I’m glad I made the upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very sleek
on February 8, 2026
Posted by: Michaela S
[This review was collected as part of a promotion.] We have an older Nespresso, which is much bulky and takes longer to brew. The Vertuo up is version 2.0 and I’m blown away. It takes only 3 seconds to start brewing, is sleek and modern and barely takes up any counter space despite having a large water tank. Brews up to 6 ☕️ sizes and both hot and cold.
Did you know that you can send back your capsules back to Nespresso for recycling ♻️?
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the upgrade!
on February 7, 2026
Posted by: Ahpoh
[This review was collected as part of a promotion.] Upgraded my old Nespresso. Love the color and sleek design, plus the ability to customize the temp. It was well worth the upgrade!
Written by a customer while visiting Nespresso USA