Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
22
82%of customers recommend this product.
(
190 out of
233)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Outstanding
on February 2, 2026
Posted by: erikag180_7570
[This review was collected as part of a promotion.] This is a great machine! I like that it links to an app and you can adjust the temperature and size of your cup. It doesn't take up much counter space. I like all of the different coffee options!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso Vertuo Up Review
on February 2, 2026
Posted by: LoriH
[This review was collected as part of a promotion.] Is the Nespresso Vertuo Up worth It? My husband and I've been testing it for a good few weeks, and here's the tea (or coffee) lol. We’ve been using this machine more than our others and the only time I end up using one of the other machines is the hot water for the kid’s hot chocolate soon other words… we have replaced the others I just wanted to slowly put the other machines away since I was so used to habitually using them on the daily.
✨ What's actually new:
* Speed: It claims a 3-second heat-up, and it actually delivers. It's significantly faster than my old Vertuo Plus.
* The Creations Mode: This is the star. It lets you turn any pod into a concentrated extraction (perfect for cappuccinos or iced drinks).
* Design: It's super slim. The 180° rotatable water tank is a lifesaver for weirdly shaped counters.
* Smart Tech: You can actually adjust the brew temperature via the Nespresso app now—a feature we've been waiting for!
🤓 The Reality Check:
It is a bit louder than the Plus, and it's still a pod-based system, so you're locked into Nespresso's ecosystem. That being said… for pure convenience and better iced coffee? It's a win.
✨ What's actually new:
* Speed: It claims a 3-second heat-up, and it actually delivers. It's significantly faster than my old Vertuo Plus.
* The Creations Mode: This is the star. It lets you turn any pod into a concentrated extraction (perfect for cappuccinos or iced drinks).
* Design: It's super slim. The 180° rotatable water tank is a lifesaver for weirdly shaped counters.
* Smart Tech: You can actually adjust the brew temperature via the Nespresso app now—a feature we've been waiting for!
🤓 The Reality Check:
It is a bit louder than the Plus, and it's still a pod-based system, so you're locked into Nespresso's ecosystem. That being said… for pure convenience and better iced coffee? It's a win.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on February 1, 2026
Posted by: VT
from Ohio
[This review was collected as part of a promotion.] Love it! So easy to make my espresso or cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speedy cup of fantastic coffee!
on January 31, 2026
Posted by: Ceri
from Minneapolis, MN
[This review was collected as part of a promotion.] I treated myself for my birthday and I am so happy I did. The 3 second warm up is fantastic for those I'm running late mornings. It is not the quietest machine but not bad either. The coffee is smooth as always, the ability to adjust the temp and pour size is also great I look forward to what other features might come with the wifi enablment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on January 31, 2026
Posted by: Ktoro
from Austin TX
[This review was collected as part of a promotion.] So happy with my machine! I love the app feature that lets you change cup size and temperature.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine
on January 30, 2026
Posted by: chris
from Berkshires, MA
[This review was collected as part of a promotion.] this is my 4th or 5th nespresso machine and by far this is the quirkiest. The instructions that come with the machine are useless but there are videos online from nespresso that actually walk you through the set up. Unfortunately they do not cover the myriad of blinking light options that I am encountering. It should be simple to pop in a pod and press a button but for some reason this machine wants me to press the light twice - and then it is a crap shoot on whether I get a cup of coffee or a dribble of disolored water. This machine makes fun coffee when it works but I have had the machine for 2 weeks now and have already wasted at least a sleeve of coffee...
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Chris. We’re sorry to learn you’re dissatisfied with your new Vertuo Up. The issues you describe are not to be expected, and we value your long-standing relationship, so please call directly, 800.562.1465 to troubleshoot over the phone. We stand behind our brand and offer repair or replacement options as needed, as well as lifetime troubleshooting service. Please use a spent capsule during the process so as not to waste any. We look forward to coming to a satisfactory resolution and restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
cafe - quality coffee at home
on January 30, 2026
Posted by: elenel4_1532
[This review was collected as part of a promotion.] Nespresso Vertuo is an exceptionally great product with a stunning, very refined design that adds elegance to any kitchen. It is incredibly easy to use, just one button press delivers perfectly balanced, aromatic, and delicious coffee every time.
The Vertuo capsules are truly outstanding, offering a wide variety of blends with different intensities and cup sizes, rich flavors and a smooth, creamy crema that feels cofe -quality. Each cup is consistently high in quality.
The Vertuo capsules are truly outstanding, offering a wide variety of blends with different intensities and cup sizes, rich flavors and a smooth, creamy crema that feels cofe -quality. Each cup is consistently high in quality.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek, easy to use, delicious barista style espres
on January 30, 2026
Posted by: ShoA
[This review was collected as part of a promotion.] I’ve always been a huge fan of single-serve pod coffee machines because I make coffee every single morning, and I was honestly spending way too much time and money on overpriced Americanos and espresso drinks out instead of making them at home. This machine genuinely changed that for me. First of all, it’s so sleek and narrow, which I love because it fits perfectly on my counter and doesn’t take up a ton of space. The pearl white color is also super pretty, it’s light and bright and it looks amazing against my dark countertops! Taste-wise the pods are honestly impressive. Whether I’m doing straight espresso shots or brewing a regular coffee, they come out smooth and well-balanced, and I really love how they pair with milk or ice. Sometimes I’ll just pour one over ice with a little splash of oat milk and it tastes like a café drink which is rich, and not bitter. I’ve especially loved the Melozio pods. It’s also great that the used pods get stored inside the machine, which makes cleanup super easy so I’m not dealing with a bunch of trash everywhere.
Another thing I love is how big the water tank is, so I’m not constantly topping it up like I was with other machines. Making the drink is super fast as well, you have a perfect cup in under 5 minutes. It’s a really powerful machine that brews fast without being loud or vibrating much either. I love the temperature options too and being able to make an iced coffee so easily is what makes this a 10/10 product for me. And the froth you get with espresso is legit café-level, like it has that velvety forth on top which I didn’t even expect from a home machine. The app is super easy to connect and customize preferences too. Overall, this has completely replaced my daily coffee runs and I genuinely look forward to using it every morning! I can’t imagine using any other coffee machine going forward
Written by a customer while visiting Nespresso USA