Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Best coffee ever
on January 21, 2026
Posted by: MeganT
[This review was collected as part of a promotion.] This has to be the best coffee I’ve ever made at home!!! I love my new Nespresso Vertuo Up machine. It is easy to use and has my coffee ready in under a minute. The taste is out of this world and the foam on top is the baristas kiss. I feel like a barista in my own home! I’ve actually been able to cut back on my coffee consumption because each pod is that amazing. The size is quite compact and fits well on my countertop. It’s also easy to refill with a removable reservoir
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso
on January 21, 2026
Posted by: liliial1_3064
[This review was collected as part of a promotion.] It's not bad. I can't say it's bad but it didn't meet my expectations. The design is just incredible! There were a lot of coffee capsules in the kit and only a few I really liked and the others tasted bad. It's very easy to use. I want to try other coffee flavors too and I think I'll find the best one for me. It is definitely safe! It turns on and connects to the phone very quickly, which is very convenient!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Improvements Where it Counts
on January 21, 2026
Posted by: mtsmith
from Orlando, FL
[This review was collected as part of a promotion.] I've upgraded from the Vertuo Next that unfortunately died after 3 years. So far, this has been a great machine. The larger water tank is one of my favorite things, as well as it being adjustable in location. The faster brew readiness and customizations are also a big win. The connectivity also seems to be more stable than the last model. The only thing I will say is worse thus far is the amount of discharge liquid in the trays that needs to be cleaned out, but that's a fairly small issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Café quality right at home.
on January 21, 2026
Posted by: JillianR
[This review was collected as part of a promotion.] If you’ve followed my socials at all, you will know that the caffeinated ancestors have quite the strong hold on me. Many companies have blessed me with many coffee machines. Now this one tops them ALL!!!! Nespresso Vertuo Up make thee perfect cup for f frothy topped coffee you could ever want and thought you couldn’t make at home without extra steps. As you can see, I took it right out of the box. I haven’t got it going right away after a good rinse through. Running a cycle or two of plain water through it does that trick and you’re ready to go. These capsules promised rich and bold flavor, and it didn’t disappoint as soon as I press the button, the machine spring to life and within moments the aroma of freshly brewed coffee filled my kitchen. The crema on top was thick and velvety, giving it that café quality finish right at home.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving nespresso
on January 20, 2026
Posted by: sharas7_8330
[This review was collected as part of a promotion.] This is such a great addition to my coffee setup. I've always wanted a nespresso machine and I finally got one. I can't wait to taste all the other flavors and enjoy life ☕️👌☺️ just a girl loving coffee and nespresso
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Vertuo Machine To Date!
on January 20, 2026
Posted by: cheezr
from South Florida
I have had a Next machine for several years but I struggle with the latch (arthritis) and it is a big and noisy machine. I bought this immediately when I first saw it because of the pod loading and am very pleased.
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Over all a vastly improved design and highly recommended by me and I have owned all the previous vertuo models except the pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious hot or iced drinks
on January 20, 2026
Posted by: thetopshelf_beauty_5279
[This review was collected as part of a promotion.] The Nespresso ertuo Up makes the best hot or iced drinks at home. This has already saved me money and the pods are recyclable. There is no assembly required.
I’m pretty picky when it comes to my coffee, and Nespresso coffee options are delicious. The slim design and the option of Pearl White and Ink Black fits into any aesthetic. It isn’t noisy at all.
Can’t recommend it enough! Fast and easy cleanup, this will save you so much $$$.
I’m pretty picky when it comes to my coffee, and Nespresso coffee options are delicious. The slim design and the option of Pearl White and Ink Black fits into any aesthetic. It isn’t noisy at all.
Can’t recommend it enough! Fast and easy cleanup, this will save you so much $$$.
Written by a customer while visiting Nespresso USA