Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
I Never Thought I Needed a Coffee Machine Until Th
on January 25, 2026
Posted by: KaterynaS
[This review was collected as part of a promotion.] I have never owned a coffee machine before, so meeting the Nespresso Vertuo UP in black truly felt like love at first cup. This sleek little beauty completely won me over from day one and turned my everyday coffee routine into something I genuinely look forward to.
Design wise, it looks stunning in my kitchen. The black color is elegant, modern, and minimal, and the build feels solid and well made. Nothing feels flimsy or cheap. It is compact but confident, the kind of appliance that quietly upgrades your whole space.
Using the machine could not be easier. You pour water into the tank, place a capsule into the holder, press one button, and that is it. Coffee magic happens. As someone new to coffee machines, I truly appreciate how intuitive and stress free the whole process is.
What really impressed me is the variety of capsules. There is an incredible selection of flavors, blends, and limited editions. I personally ordered my favorite coffee with refreshing mint notes, while my husband went for hazelnut flavored capsules. Being able to switch flavors depending on mood feels like having a little coffee shop at home.
The coffee itself tastes amazing. Rich, aromatic, and perfectly brewed. Every sip feels indulgent. Through the app, you can easily adjust water volume and temperature. I love my coffee extra hot and slightly more diluted, and the customization options make that effortless.
Cleaning is refreshingly simple. All removable parts are easy to rinse with water or wipe with a damp cloth. No complicated maintenance routines and no guessing when the machine needs attention. The app lets you know exactly when cleaning or care is required, which is a huge plus.
Performance wise, it works smoothly and consistently. The temperature is spot on, the extraction feels balanced, and the machine delivers great results cup after cup.
I would absolutely recommend the Nespresso Vertuo UP to anyone who loves coffee culture and enjoys experimenting with flavors and blends. Especially if you are new to coffee machines like I was. This one makes the experience joyful, simple, and genuinely delicious.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Newness
on January 24, 2026
Posted by: LauraS
[This review was collected as part of a promotion.] I won’t lie - this machine is amazing but not so beginner friendly if you’re new to the world of coffee and coffee machines lol. As someone who doesn’t drink coffee on the regular, trying to figure out how to use this was a struggle but the app sorta helped! I wasted the first pod not knowing how to properly insert it. I love how slim this machine is, it hardly takes up any counter space! It’s a little louder than I had anticipated, but it isn’t a bad thing at all!
I’m looking forward to purchasing some decaf pods!
I’m looking forward to purchasing some decaf pods!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect quality coffee at home
on January 24, 2026
Posted by: Edit
from Corona, California
[This review was collected as part of a promotion.] Love my Nespresso Vertuo! The coffee is rich and smooth with great crema, and it’s incredibly easy to use. Perfect café-quality coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
4 Avid Coffee Lovers who like Brew Choices
on January 24, 2026
Posted by: raych2117_1425
[This review was collected as part of a promotion.] I received the Nespresso Vertuo UP in exchange for my honest review. This Coffee creations machine was a great Cafe experience - in my home! I am now a barista in the making for my family! This machine makes it easy, hot or cold! I can make expressos, hot coffee, cold coffee, or even on the go drinks! Set up of the machine was easy, parts were few, plastic is thick and durable. Only a few - three buttons on the machine! Directions, manual and guarantee are easy to read, navigate and includes pictures, and QR codes for videos linking to YouTube with full instructions! coffees were included, first use was a breeze. there is a downloadable application, easy to use, not necessary to use this machine however! this machine can be connected via Wi-Fi - but only enhances experience to customize coffee and access settings. again, if you don't use this feature this machine is still a superb choice! Nespresso has a sized recyclable cup/pod system, made of aluminum, for different types of coffee drinks- small, medium, large and extra large for different kinds of coffee drinkers' preferences!! when the machine is connected to Wi-Fi through the application you can customize cup length and temperature, simple maintenance, have access to step by step recipes, guides and support. I found this application to be super helpful, easy to navigate and was seamless to connect. Ready to Brew in seconds this coffee machine is ready when I am! I love the sleek design, lightweight and minimal! I like the pod loader - easy, fast and drops into machine so I can recycle later! I had no issues with this machine, no leaking but I did notice a small drip tray that I will have to make sure to empty more often though. I don't care if machine is noisy or not, but it sounded like it wasn't any noiser than prior machines I've owned, actually possibly more quiet! Pods cost was the only drawback, and that has nothing to do with this superior machine! The included pods and exclusive limited edition coffees were also amazing and Nespresso showed up in flying colors with this machine to make these delicious coffee concoctions!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loving It So Far!
on January 23, 2026
Posted by: Ksmith
from Detroit, MI
[This review was collected as part of a promotion.] I really enjoy this machine! I drink iced coffee, so coffee creations mode is a game changer. My only complaint has been some type of malfunction where the pod maybe slipped out of place, and most of the coffee ended up in the used capsule area. The coffee that ended up in my cup was extremely watery. I lost about 5 good pods to this, and this is my only reason for deducting a star.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on January 23, 2026
Posted by: Cooper321
from Texas
[This review was collected as part of a promotion.] We absolutely LOVE this machine. You can customize the temperature and size of your brews which means I can have extra hot espresso and my husband can brew a hot and rich carafe of coffee all in one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine!
on January 23, 2026
Posted by: DebM
from Kansas
Have had this for about a month and absolutely LOVE it. I upgraded from the Vertuo Plus. Being able to adjust the heat setting is a game changer. And now I can brew all sizes of pods including a carafe.
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee Machine
on January 22, 2026
Posted by: lesleynf284_1782
[This review was collected as part of a promotion.] The Nespresso Vertuo Up is a compact Wi-Fi-enabled coffee machine that brews in 3 seconds and offers versatile coffee options via Nespresso app. The design is stylish and made with quality materials for long lasting brewing. I love how fast it brews in 3 seconds making it the fastest Nespresso machines. It also offers 6 different cup sizes making it easy to choose how much coffee you want. I loved the full aroma of this coffee and loved I could customize how strong I want my coffee and whether I wanted it hot or cold. The machine is fairly loud but I don't mind the noise of the machine. Overall, I love my Nespresso Vertuo Up machine.
Written by a customer while visiting Nespresso USA