Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
22
82%of customers recommend this product.
(
190 out of
233)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
2
Up vs Next
on February 13, 2026
Posted by: Iryna
from mn
I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Iryna. We're sorry to learn that you experienced issues with your Vertuo Up machine. We're glad you were able to resolve this with an agent and now have a new Vertuo Next you're happy with. If you need any further assistance, we're available 24/7 at, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Superb design advances!
on February 11, 2026
Posted by: PeterKay
from Henderson, NV
[This review was collected as part of a promotion.] The Vertuo Up is a superb advance over the previous models because it is fast and quiet, but most of all because the capsule insertion system is simple and quick to use. The footprint is slimmer, and the ability to rotate the water tank from left to right or in the middle allows adapting it strategically to different countertop situations. Altogether, a great values!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Crema and wonderful coffee selections
on February 11, 2026
Posted by: GaDawg79
[This review was collected as part of a promotion.] I bought this coffee/espresso maker a month ago because my father had one similar and it made the best coffee that wasn't bought in a coffee store. The selections are all great. Haven't tried the iced coffee yet but my wife loves iced coffee so I'll give it a try for her. Highly recommend the machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just buy it!
on February 11, 2026
Posted by: Ohfabela
from Texas
[This review was collected as part of a promotion.] I’ve been eyeing a nespresso machine for some time now and finally decided to buy one and I wish I had done so sooner! I love love love the nespresso vertuo up! I love the color as well. It’s beautiful in person! I enjoy making my coffee at home now. If you’re thinking about it, just buy it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on February 11, 2026
Posted by: Er
from Dayton, NV
[This review was collected as part of a promotion.] Sleek design, easy to set up and use, delicious coffee! Just wish it was hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible, don’t do it
on February 10, 2026
Posted by: Amy23
from Weatherford, TX
This is my second Nespresso machine and it’s terrible. I miss my old one so much (just stopped working after 4.5 yrs). This one makes a huge mess when you have to empty the used coffee containers. Liquid is everywhere in there and goes all over the counter when taking it out. The coffee also isn’t hot enough. I already tossed the packaging or I would return it. Do not buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Messy collection bin
on February 10, 2026
Posted by: Venkman
from Ohio
Disappointed with the collection bin. Water and coffee grounds in the bin are an everyday issue. Instructions claim that is normal when doing the initial rinse or descaling. Continues when making coffee as well. The bin needs cleaned and rinsed out daily. New machine poorly designed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brewing machine
on February 8, 2026
Posted by: StacyT
[This review was collected as part of a promotion.] This is a great coffee maker and has so many features. Set up is easy with scanning the QR code and downloading the app. Connecting the machine with Bluetooth was quick and easy to register . The app lets you adjust the temp (cold, normal, hotter) which is a really nice feature, depending on what you’re in the mood for. It includes videos showing how to clean, descale, brew, etc which was nice. There’s even recipes so you can be an at home barista . It’s so easy to brew- just drop a pod in, push the lid down , press the button. If you want to get creative - there’s a “creations” button where you can make adjustments. The. Pod sizes vary based on the type of coffee drink you’re brewing. I like how every cup makes a nice froth on top. All the flavors I’ve tried that came in the sample selection have been great tasting. Can’t wait to keep making more specialty drinks.
Written by a customer while visiting Nespresso USA