Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Coffee tastes so FRESH
on January 29, 2026
Posted by: LisaH
[This review was collected as part of a promotion.] The Nespresso Vertuo UP is super easy to use, clean lines with an adjustable water tank. You can move the tank to the left, right or rear of your unit 😊 Coffee tastes insanely fresh, like just roasted fresh. I love the multiple brew sizes and the iced coffee option. The app is mostly useful for manuals and Coffee Creations, letting you tweak temperature or volume on compatible capsules and save your perfect setup.
Written by a customer while visiting Nespresso USA
Customer Rating
3
on January 29, 2026
Posted by: Anonymous
My reasons to give it three stars is I have been a customer for many years now I have had other machines and got the Nespresso virtual up for Christmas hat had been replaced multiple times, but it’s still leaking water. I returned it and went back to a Nespresso virtual next, but also returned that one and went back to the Nespresso virtual up because I love the taste of the coffee better on this machine, but do not like how it spells water
Response from Nespresso USABy Kendall, Customer Service, January 30, 2026
Thank you for your review, Grezly. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on January 29, 2026
Posted by: katheriner65f9_7313
[This review was collected as part of a promotion.] If you are looking to elevate your coffee experience every morning, afternoon, or at any time of the day, this Nespresso UP coffee machine is for you. With aSleek design that fits perfectly on any kitchen this machine is ready to brew in just 3 seconds, and it is not loud. From rich espressos to smooth, full-bodied coffee with that perfect velvety crema—or even bold iced coffee—this machine does it all.
I’m in love with this machine! It is very quick and not too loud. Having the opportunity to customize my coffee and having so many blend and flavor options to try is definitely amazing. It was very easy to assemble and set up. The espressos and coffees taste delightful.
I’m in love with this machine! It is very quick and not too loud. Having the opportunity to customize my coffee and having so many blend and flavor options to try is definitely amazing. It was very easy to assemble and set up. The espressos and coffees taste delightful.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Space saving
on January 29, 2026
Posted by: WhitneyS
[This review was collected as part of a promotion.] My daughter absolutely loves her Nespresso UP maker. As a busy College girl it’s the perfect coffee maker to make fancy coffees that are quick and inexpensive. She is able to make decadent coffees in her dorm saving us a ton of money. It’s so easy to use and is space saving!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and so aesthetically beautiful
on January 29, 2026
Posted by: Girl pop
from Austin,Texas
[This review was collected as part of a promotion.] I bought my Veruo Up. Month ago and I have enjoyed the machine so much.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy-to-use features!
on January 29, 2026
Posted by: bb3100
from Charlotte, NC
[This review was collected as part of a promotion.] I bought this machine for my boyfriend a few weeks ago and it has worked great! Connecting it to WiFi has caused a few issues but I think it is just a temporary adjustment. The coffee tastes great and it brews quick!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Custom coffee at home
on January 28, 2026
Posted by: chofulloflove_9652
[This review was collected as part of a promotion.] The first thing I noticed was the elevated, slim design. It looks so sleek on my counter, especially with the rotating water tank that I can move to fit my kitchen layout perfectly. It’s compact, but it packs a serious punch when it comes to performance.
It heats up in about three seconds, which is huge when you’re half-awake and just want coffee now, so easy to use, and you have versatility at your fingertips. It even connects to the Nespresso app so you can adjust your cup size or get maintenance alerts. It basically takes all the guesswork out of making a premium coffee.
Now, full transparency: it is a little loud when brewing. Not blender-loud, but definitely noticeable. That said… it brews so fast that the noise is over before you even have time to be annoyed. For me, the speed completely balances it out.
Overall, this feels like a machine made for real life that is stylish, lightning-fast, and delivers that "boutique cafe" quality right in my kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on January 28, 2026
Posted by: SydneyC
[This review was collected as part of a promotion.] Brew at home, made easy. I thought the directions to set up the machine were clear. My first cup of expresso was rich & smooth. I liked that it was heated at the right temperature. I thought the Vertuo Up has a sleek & modern look.
Written by a customer while visiting Nespresso USA