Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the upgrade!
on February 7, 2026
Posted by: Ahpoh
[This review was collected as part of a promotion.] Upgraded my old Nespresso. Love the color and sleek design, plus the ability to customize the temp. It was well worth the upgrade!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on February 4, 2026
Posted by: Bigbazz
from Pennsylvania
[This review was collected as part of a promotion.] Received as a gift. Love the sleek size that makes a variety of coffee sizes. Coffee is delicious, I’m hooked!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it ☕️😍
on February 4, 2026
Posted by: Isabela otw O
[This review was collected as part of a promotion.] The nespresso vertuo up is perfect combination of minimalist design and smart technology, ideal for those seeking and high-end coffee experience without the hassle. It’s incredibly compact, heats up in seconds, and is modern aesthetic adds a vibrant splash of color to any kitchen, making in the most practical and stylish option to elevate you daily coffee routine
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good but not great
on February 3, 2026
Posted by: CoffeeGuy5465443
This will be my 3rd Nespresso Vertuo machine. In general, I have found the Vertuo Up to be adequate. I appreciate the very quick warm-up time and slim profile of the unit. That being said, overall, the machine has a cheap feel to it. It's pretty much entirely plastic and just has a sort of flimsy/cheap feel to it compared to previous machines that had stylish chrome accents. My second complaint is that the "smart features" are very underwhelming. First, you'll need a separate app "Nespresso Smart" to connect your machine. Once connected, you will be presented with a very limited number of "smart" features. Given the emphasis on connectivity for this particular machine, I was expecting a bit more in terms of smart features. Perhaps this will improve over time. Overall, I would say I prefer my original Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 4, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Outstanding
on February 2, 2026
Posted by: erikag180_7570
[This review was collected as part of a promotion.] This is a great machine! I like that it links to an app and you can adjust the temperature and size of your cup. It doesn't take up much counter space. I like all of the different coffee options!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso Vertuo Up Review
on February 2, 2026
Posted by: jadephoenix85_7147
[This review was collected as part of a promotion.] Is the Nespresso Vertuo Up worth It? My husband and I've been testing it for a good few weeks, and here's the tea (or coffee) lol. We’ve been using this machine more than our others and the only time I end up using one of the other machines is the hot water for the kid’s hot chocolate soon other words… we have replaced the others I just wanted to slowly put the other machines away since I was so used to habitually using them on the daily.
✨ What's actually new:
* Speed: It claims a 3-second heat-up, and it actually delivers. It's significantly faster than my old Vertuo Plus.
* The Creations Mode: This is the star. It lets you turn any pod into a concentrated extraction (perfect for cappuccinos or iced drinks).
* Design: It's super slim. The 180° rotatable water tank is a lifesaver for weirdly shaped counters.
* Smart Tech: You can actually adjust the brew temperature via the Nespresso app now—a feature we've been waiting for!
🤓 The Reality Check:
It is a bit louder than the Plus, and it's still a pod-based system, so you're locked into Nespresso's ecosystem. That being said… for pure convenience and better iced coffee? It's a win.
✨ What's actually new:
* Speed: It claims a 3-second heat-up, and it actually delivers. It's significantly faster than my old Vertuo Plus.
* The Creations Mode: This is the star. It lets you turn any pod into a concentrated extraction (perfect for cappuccinos or iced drinks).
* Design: It's super slim. The 180° rotatable water tank is a lifesaver for weirdly shaped counters.
* Smart Tech: You can actually adjust the brew temperature via the Nespresso app now—a feature we've been waiting for!
🤓 The Reality Check:
It is a bit louder than the Plus, and it's still a pod-based system, so you're locked into Nespresso's ecosystem. That being said… for pure convenience and better iced coffee? It's a win.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on February 1, 2026
Posted by: VT
from Ohio
[This review was collected as part of a promotion.] Love it! So easy to make my espresso or cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA