Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
279
4 Stars
38
3 Stars
14
2 Stars
14
1 Star
26
80%of customers recommend this product.
(
202 out of
251)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
1
Worst design ever
on April 25, 2026
Posted by: Maria
Poor design holds mold and coffee and only storage for a few pods. Returning immediately
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista fired, no regrets
on April 23, 2026
Posted by: CapsuleCoffeeConvert
from Bakersfield, Ca
[This review was collected as part of a promotion.] We bought this to break our expensive coffee habit, and it’s paid for itself faster than we expected. We use it every day and it’s officially claimed the title of most-used appliance in our kitchen 😂 Perfect espresso every time! 👌🏻Best investment we’ve made in a long time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No problems - great machine and great coffee!
on April 22, 2026
Posted by: JPers27
from Chicago, IL
[This review was collected as part of a promotion.] I have been using this machine for about a week now and was a bit worried that there would be a problem with the drip tray that the pods fall into - I saw many people on Reddit complaining that the water build up was simply too much. Thankfully, I have not run into this problem! The water levels were minimal and very manageable, and I really enjoy all the other aspects of this machine. While I do wish the materials were of a higher quality than plastic, the machine works great and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee machine ever!!
on April 21, 2026
Posted by: NikolaK
I have been using Nespresso coffee machines for years now, but this one blew my mind! This machine fixed all the little inconveniences the previous models had, as if the Nespresso team read my mind. What I love about this coffee maker:
1. It fits any size of cup from mini to large and tall, so that the coffee doesn’t splash.
2. The used capsule compartment is much bigger and easily accessible from the front, so you don’t have to move the machine to get to it.
3. The water tank can slide into any position you need depending on your kitchen layout.
4. The machine reads the barcode on the capsule, so you don’t have to stop at desired amount - it stops automatically.
5. The ice coffee feature adjusts the coffee temperature and strength, to make it taste perfectly with ice.
2. The used capsule compartment is much bigger and easily accessible from the front, so you don’t have to move the machine to get to it.
3. The water tank can slide into any position you need depending on your kitchen layout.
4. The machine reads the barcode on the capsule, so you don’t have to stop at desired amount - it stops automatically.
5. The ice coffee feature adjusts the coffee temperature and strength, to make it taste perfectly with ice.
If I had to use one coffee maker for the rest of my life, I would definitely use this one! There is nothing to improve, it is perfect!
Written by a customer while visiting influenster.com
Customer Rating
5
No regrets!
on April 20, 2026
Posted by: LoriS
from Pennsylvania
[This review was collected as part of a promotion.] I am loving my Nespresso machine. This is my first Nespresso and I have zero regrets. I love the different coffee options and just how easy it is to make a great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Jammed drawer after first uses - impossible to use
on April 19, 2026
Posted by: Avery
from New York, NY
[This review was collected as part of a promotion.] I bought the Vertuo Up and the drawer to empty the used pods became almost immediately jammed. It has been unbelievably frustrating to try to troubleshoot and we have been able to find zero helpful resources to solve the issue. For this being the top of the line model and most expensive Vertuo machine, I am extremely disappointed and dissatisfied. I would never recommend this product to anyone based on this experience and how frustrating it has been to try to fix this!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 20, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bold and beautiful
on April 18, 2026
Posted by: Mmm
from Florida
[This review was collected as part of a promotion.] Once you get acquainted with the machine it is great! I went from an original Latissima to vertuo up so quite a few changes! However my Starbucks coffee tastes even better ! Also a beautiful enhancement to the kitchen counter!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso’s best, what else?
on April 15, 2026
Posted by: BellaK06
from Hazleton, PA
[This review was collected as part of a promotion.] I bought this two weeks ago and it has been amazing! It heats up super quick, it’s much more quiet than my vertuo pop that I had originally, it was very easy to connect to the app and it the ice feature has quickly become a favorite of mine for larger coffee pods! It’s super easy to keep clean as well. The adjustable drip tray is great for different sized mugs. I would absolutely recommend this machine to anyone, I even recommend this to my friends and co-workers. Thank you Nespresso for amazing coffee every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA