Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
244
4 Stars
33
3 Stars
12
2 Stars
10
1 Star
18
82%of customers recommend this product.
(
162 out of
198)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
So simple to use.
on February 17, 2026
Posted by: KarenW
[This review was collected as part of a promotion.] I love how easy & convenient the Nespresso Up machine is. I drink hot coffee or espresso in the morning & iced coffee during the day, this little machine is ready to brew in 3 seconds & takes less than 3 minutes for either. I really like that you just press the Coffee Creations button for a less diluted, concentrated brew over ice. So simple.
The machine itself takes up very little countertop space & I like that the water tank can be moved to either side or left behind the machine. I also appreciate that it can use so many different capsule sizes & that the capsules are recyclable.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machibe
on February 17, 2026
Posted by: mij9
from Roanoke VA
[This review was collected as part of a promotion.] Bought for a friend who has just started drinking coffee—-he has been enjoying every cup each day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features !
on February 16, 2026
Posted by: Ahava68
from Chicago illinois
[This review was collected as part of a promotion.] Absolutely love this machine. It’s so quick and I love the iced coffee feature and am thrilled that I don’t have to deal with diluted coffee flavor anymore when I make iced coffee !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Review: Vertuo Up – Ink Black
on February 14, 2026
Posted by: NightMonkey
from Frederick, MD
[This review was collected as part of a promotion.] I’ve been using the Vertuo Up in Ink Black for about a month now, and overall it’s a really solid machine. It heats up quickly, the coffee tastes great, and the sideways‑brewing design actually makes it feel a bit more modern and compact on the counter.
The only downside I’ve noticed is the used‑capsule container. Because the machine brews horizontally, some water or coffee tends to drip into the container after brewing. It’s not a huge issue, but it does mean you’ll want to empty and rinse it more often than you might expect.
Aside from that small quirk, the machine has been reliable, easy to use, and a great addition to my morning routine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
EXQUISITE!
on February 14, 2026
Posted by: Cleo
from New Jersey
Great machine. The best I've ever owned. I love it, I love it, I love it!
I wish it came in red!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Up vs Next
on February 13, 2026
Posted by: Iryna
from mn
I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Iryna. We're sorry to learn that you experienced issues with your Vertuo Up machine. We're glad you were able to resolve this with an agent and now have a new Vertuo Next you're happy with. If you need any further assistance, we're available 24/7 at, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Superb design advances!
on February 11, 2026
Posted by: PeterKay
from Henderson, NV
[This review was collected as part of a promotion.] The Vertuo Up is a superb advance over the previous models because it is fast and quiet, but most of all because the capsule insertion system is simple and quick to use. The footprint is slimmer, and the ability to rotate the water tank from left to right or in the middle allows adapting it strategically to different countertop situations. Altogether, a great values!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Crema and wonderful coffee selections
on February 11, 2026
Posted by: GaDawg79
[This review was collected as part of a promotion.] I bought this coffee/espresso maker a month ago because my father had one similar and it made the best coffee that wasn't bought in a coffee store. The selections are all great. Haven't tried the iced coffee yet but my wife loves iced coffee so I'll give it a try for her. Highly recommend the machine.
Written by a customer while visiting Nespresso USA