Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.6
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
220
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
11
85%of customers recommend this product.
(
140 out of
165)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
5
Great machine
on December 7, 2025
Posted by: Niguy84
from Colorado
[This review was collected as part of a promotion.] This new machine has been awesome. It brews your cup faster than the other machines. I love being able to customize each cup. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Latest Technology. Great Brew
on December 8, 2025
Posted by: chilltravelers
from Santa Fe, NM
[This review was collected as part of a promotion.] Nice little machine with advanced technology. Brews well and quieter than over previous machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Working quickly& well
on December 8, 2025
Posted by: deb 18
from northern nj
[This review was collected as part of a promotion.] bought this to my previous vertuo which passed it's time.
As promised, it is quick & quicker to make hot coffee has a nice sleek look
As promised, it is quick & quicker to make hot coffee has a nice sleek look
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design and great coffee
on December 10, 2025
Posted by: JtothaO
from Madison, WI
[This review was collected as part of a promotion.] Love the look of this machine as much as Nespresso coffees! The small footprint and clean design is perfect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Machine yet
on December 14, 2025
Posted by: Jess
from New Hyde Park, NY
[This review was collected as part of a promotion.] This machine makes the perfect cup of coffee! I really didn’t need a new machine, but it looked too pretty to pass up and I wanted to try the creations mode. It’s wonderful. Worth it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not as frothy
on December 16, 2025
Posted by: Jim08
from Texas
[This review was collected as part of a promotion.] Love Nespresso! But machine don’t hit the mark for me. Had to return. Water got in disposal try and not as frothy. Bought smoother Nespresso pop machine instead. Love that machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 17, 2025
Thank you for your review, Jim. We're disappointed to hear this. Please call us to arrange an escalated call with a machine expert as your machine comes with at least a one-year warranty. We are available 24 hours a day, 7 days a week at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 17, 2025
Posted by: sfbaymomof3
from San Mateo, CA
[This review was collected as part of a promotion.] We purchased this machine to replace another Vertuo that wasn't working very well. We LOVE the Vertuo Up in pearl white. It matches our new kitchen remodel perfectly. I love that you can use the app to make the coffee hotter and just slightly bigger for those mornings when you need just a couple more ounces. The water tank is bigger than our old ones, which is nice for mornings when a few of us want a cup. So far, everything is great and we have no complaints.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent Machine, Better than prior versions
on December 17, 2025
Posted by: TJH ESQ
from Maryland
[This review was collected as part of a promotion.] This machine is a significant improvement over my prior Vertuo machine. It brews hotter and extraction is better. My only caveat so far, and why I didn't give it 5 stars is that there is not yet an Android app so that control will be easier. I've contacted Nespresso several times without getting any answer as to when an app will be available. Customer response for this was very poor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA