Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espreso Machine by Breville - Black
Average customer rating
4.5
(298 Reviews)
Rating breakdown 298 reviews
5 Stars
228
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
16
82%of customers recommend this product.
(
148 out of
181)
Customer Reviews for Nespresso - Vertuo UP Espreso Machine by Breville - Black
Customer Rating
1
Returned It!
on May 31, 2026
Posted by: Luvpoodles
I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I’m glad I kept my old machine, the VertuoPlus Deluxe.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work with 5G WiFi
on March 7, 2026
Posted by: P64
from Palo Alto, California
Heads up to potential buyers! This machine does not work with 5G WiFi. This limitation is not decribed in any of the literature, and certainly wasn't mentioned to me at the store. After attempting to pair the machine with the app numerous times, I had to swait on hold for half an hour before I was able to speak with a technical advisor who informed me of this fact.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo UP machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Up Disappointment
on May 4, 2026
Posted by: ursanak
from Jacksonville, FLorida
I was excited to receive my new Vertuo Up machine...what a disappointment! It makes the biggest mess when brewing: wet capsules, wasted coffee in the capsule basket, splatters when you open the top to insert or eject the capsule. I regret not staying with my "tried and true" Evoluo favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 4, 2026
Thank you for your review. We certainly understand your frustration, and we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Same great coffee, just a little fancier
on March 9, 2026
Posted by: LBrumby
from Maryland
[This review was collected as part of a promotion.] Recently upgraded to the Vertuo up and I have to say… I’m impressed.
My Vertuo Next served me well, but the Vertuo is making mornings feel a little extra fancy. Same great coffee, just feels like a bit of an upgrade in the daily caffeine routine. Easier to close, slightly quieter and easy to close.
If you need me, I’ll just be over here pretending I’m a barista in my own kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst design ever
on April 25, 2026
Posted by: Maria
Poor design holds mold and coffee and only storage for a few pods. Returning immediately
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!
on May 3, 2026
Posted by: Ang08
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] I'm really happy with my Nespresso machine. It has completely transformed my morning routine. The coffee is rich, flavorful, and so easy to make with the push of a button. I love the variety of pods available, which lets me switch up flavors depending on my mood. Cleanup is quick and simple, making it perfect for busy mornings. Overall, it's a great addition to my kitchen and I highly recommend it to anyone who loves a good cup of coffee without the hassle.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on May 12, 2026
Posted by: Mike
from Overland Park, KS
[This review was collected as part of a promotion.] The coffee is really VERY SPECTACULAR!!! Operating is a bit tricky because Nespresso doesn't give you much info regarding how to operate in the form of a user manual, so if you're not familiar it can be a bit of a struggle. Be sure to download the full user manual off the Nespresso Site. I wish the machine would allow at least two people to have access to the App WiFi.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA