Customer reviews from frigidaire.com
Frigidaire - 50 Pint Energy Star Certified Smart Dehumidifier with 10.8 Qt Bucket Capacity - White
Average customer rating
4.7
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
225
4 Stars
64
3 Stars
6
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 50 Pint Energy Star Certified Smart Dehumidifier with 10.8 Qt Bucket Capacity - White
Customer Rating
5
Excellent Performance
on September 12, 2026
Posted by: Nick126
[This review was collected as part of a promotion.] The new device is working fine, it is keeping the humidity in my basement to the desired level that I set and that made a huge difference. The air in basement feel totally different. No more mushy or earthy smell and feeling of dampness.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 16, 2026
Hi there. Thank you for sharing your experience! We’re thrilled to hear that your new Frigidaire dehumidifier is working well and helping you maintain your desired humidity level. It’s wonderful to know that you’re already noticing such a difference in your basement, with the air feeling fresher and more comfortable. We appreciate you choosing Frigidaire and are so glad you’re enjoying the results!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Doesn’t send notifications
on September 12, 2026
Posted by: Bo23456
App doesn’t send phone notifications which was a main reason why I bought it. So I was alerted when it was full instead of needing to check on the app. Otherwise it works well
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 14, 2026
Hi Bo23456, thank you for sharing your feedback. We’re glad to hear that your appliance is otherwise working well, but we’re sorry the app isn’t sending the phone notifications you expected. We understand how disappointing that is when notifications were one of the main reasons you chose the product.
As a few troubleshooting steps, please try the following:
1. Confirm that notifications are enabled for the Frigidaire app in your phone’s settings.
2. Open the app and verify that notifications or alerts for your appliance are enabled.
3. Make sure your appliance is connected to Wi-Fi and shows as connected in the app.
4. Check that your phone has a stable internet connection and that battery-saver or low-power settings aren’t restricting the app from running in the background.
5.Sign out of the app, restart your phone, and sign back in.
6. Check the App Store or Google Play Store to make sure you have the latest version of the Frigidaire app.
7. If notifications still don’t arrive, try removing and reconnecting the appliance to the app.
We hope these steps help restore the notifications. If the issue continues, our Customer Support team can help troubleshoot the connected appliance and account further.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
As a few troubleshooting steps, please try the following:
1. Confirm that notifications are enabled for the Frigidaire app in your phone’s settings.
2. Open the app and verify that notifications or alerts for your appliance are enabled.
3. Make sure your appliance is connected to Wi-Fi and shows as connected in the app.
4. Check that your phone has a stable internet connection and that battery-saver or low-power settings aren’t restricting the app from running in the background.
5.Sign out of the app, restart your phone, and sign back in.
6. Check the App Store or Google Play Store to make sure you have the latest version of the Frigidaire app.
7. If notifications still don’t arrive, try removing and reconnecting the appliance to the app.
We hope these steps help restore the notifications. If the issue continues, our Customer Support team can help troubleshoot the connected appliance and account further.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to set up
on September 12, 2026
Posted by: Mikey97
[This review was collected as part of a promotion.] The wifi on the dehumidifier was easy to set up, as was the whole unit. I run it on low speed fan and it is very quiet.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 15, 2026
Hi Mikey97, thank you for taking the time to share your feedback! We’re delighted to hear that your Frigidaire dehumidifier was easy to set up and that you’re enjoying the convenient Wi-Fi connectivity and quiet operation on the low fan speed. We truly appreciate you choosing Frigidaire and sharing your positive experience with us!
For any questions or assistance with your dehumidifier, Wi-Fi connectivity, or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your dehumidifier, Wi-Fi connectivity, or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 11, 2026
Posted by: DadM
[This review was collected as part of a promotion.] Appliance is working well. Unable to connect the appliance to the home link
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 15, 2026
Hi there. Thank you for your feedback! We’re glad to hear your appliance is working well. We’re sorry to hear you’re having trouble connecting it to your HomeLink. We appreciate you letting us know and would be happy to help with troubleshooting the connection.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dehumidifier
on September 10, 2026
Posted by: JAT3
[This review was collected as part of a promotion.] Very happy with my dehumidifier, works perfectly as it should. Easy to assemble and understand. Have it running on auto with the hose attached draining in my floor drain. Seems to be drying my basement out like I wanted. It's only been a little over a week but so far so good.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 14, 2026
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your new dehumidifier is working perfectly and that you found it easy to assemble and understand.
It’s great to know that the auto setting and hose drainage are working well for your setup and that the unit is helping dry out your basement as you hoped. We’re happy to hear that your experience has been so positive during your first week and that it’s performing as expected.
Thank you for choosing this appliance and for sharing your experience. We truly appreciate your support and hope your dehumidifier continues to provide the performance and convenience you need for a long time to come. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
It’s great to know that the auto setting and hose drainage are working well for your setup and that the unit is helping dry out your basement as you hoped. We’re happy to hear that your experience has been so positive during your first week and that it’s performing as expected.
Thank you for choosing this appliance and for sharing your experience. We truly appreciate your support and hope your dehumidifier continues to provide the performance and convenience you need for a long time to come. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Super quiet
on September 10, 2026
Posted by: Daren M
[This review was collected as part of a promotion.] Very pleased with my new dehumidifier. It is super quiet and is keeping my garage dry
Response from frigidaire.comBy Rox, Online Outreach Specialist, September 14, 2026
Hi Daren M,
Thank you for sharing your feedback! We're delighted to hear you're so pleased with your new Frigidaire dehumidifier. It's great to know the quiet operation is making a difference while keeping your garage comfortably dry. We truly appreciate you choosing Frigidaire and hope you continue enjoying it.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Thank you for sharing your feedback! We're delighted to hear you're so pleased with your new Frigidaire dehumidifier. It's great to know the quiet operation is making a difference while keeping your garage comfortably dry. We truly appreciate you choosing Frigidaire and hope you continue enjoying it.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great dehumidifier
on September 9, 2026
Posted by: Ivan K
[This review was collected as part of a promotion.] Works great. It is taking 2 gallons a day out of my basement.
Response from frigidaire.comBy Chris, Online Outreach Specialist, September 9, 2026
Dear Valued Customer,
Thank you for the great review! We’re thrilled to hear that your unit is working so well and helping remove moisture from your basement. It’s wonderful to know it’s making a noticeable difference in your space. Thank you for choosing Frigidaire!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Thank you for the great review! We’re thrilled to hear that your unit is working so well and helping remove moisture from your basement. It’s wonderful to know it’s making a noticeable difference in your space. Thank you for choosing Frigidaire!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Basement Is Dry!
on September 9, 2026
Posted by: SteveRap
[This review was collected as part of a promotion.] The dehumidifier dried my basement within 24 hours and has maintained low levels of humidity. The gravity drain works well, so the dehumidifier requires no emptying of buckets, etc., a huge improvement over my previous dehumidifier. The WiFi connection is great, though I wish the unit displayed current humidity level (only available on the app). Still, I am extremely pleased with the dehumidifier.
Response from frigidaire.comBy Chris, Online Outreach Specialist, September 9, 2026
Dear Valued Customer,
Thank you for the fantastic review! We’re thrilled to hear that your dehumidifier quickly dried your basement and has continued to maintain comfortable humidity levels. It’s great to know that the gravity drain and WiFi connectivity are providing added convenience and eliminating the need to empty a bucket.
We also appreciate your feedback about having the current humidity level displayed directly on the unit. Customer feedback like yours is incredibly valuable as we continue to improve our products. Thank you for choosing Frigidaire, and we’re delighted to hear how pleased you are with your dehumidifier!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Thank you for the fantastic review! We’re thrilled to hear that your dehumidifier quickly dried your basement and has continued to maintain comfortable humidity levels. It’s great to know that the gravity drain and WiFi connectivity are providing added convenience and eliminating the need to empty a bucket.
We also appreciate your feedback about having the current humidity level displayed directly on the unit. Customer feedback like yours is incredibly valuable as we continue to improve our products. Thank you for choosing Frigidaire, and we’re delighted to hear how pleased you are with your dehumidifier!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com