Customer reviews from frigidaire.com
Frigidaire - 4500 Sq Ft 50 Pint Dehumidifier - White
Average customer rating
4.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
105
4 Stars
28
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 4500 Sq Ft 50 Pint Dehumidifier - White
Customer Rating
4
on April 9, 2026
Posted by: SKIMorris
[This review was collected as part of a promotion.] The user guide (INSTRUCTIONS) is not clear specifically (step by step) as how to link the unit to the Frigidaire APP installed in the smart phone.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 10, 2026
Hello SKIMorris, thank you for reaching out and sharing your feedback. We’re sorry to hear that the instructions for connecting your unit to the Frigidaire App were not as clear as they should be. We understand how frustrating it can be when setup steps aren’t easy to follow, especially when trying to get your smart features up and running.
We appreciate you bringing this to our attention, and we’ll be sure to share your comments with our product and documentation teams for review and improvement.
In the meantime, if you need step-by-step assistance, our support team would be happy to walk you through the setup process and ensure your unit is properly connected.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
We appreciate you bringing this to our attention, and we’ll be sure to share your comments with our product and documentation teams for review and improvement.
In the meantime, if you need step-by-step assistance, our support team would be happy to walk you through the setup process and ensure your unit is properly connected.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet 5 efficient dehumidifier
on April 23, 2026
Posted by: dry in WNY
[This review was collected as part of a promotion.] This is our secend Frigidaire dehumidifier replacing an 8 year old unit that ran nearly 24/7 in our basement. I love the larger bucket and the "red line" indicator in the sight glass. Much easier to see water level. The one issue I have is that if I so choose to attach a hose, the connection is directly above where the electric cablke exits the unit. Potentially hazardous.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 27, 2026
Thank you for sharing your detailed feedback—we’re glad to hear your 50 Pint Dehumidifier with Wi-Fi has been a solid replacement for your previous unit and that you’re enjoying the larger bucket and improved sight glass design. It’s great to know those updates are making day-to-day use easier in your basement environment.
Regarding your concern about the hose connection location, we understand why that arrangement would raise concern. The continuous drain port is positioned near the rear lower section of the unit, and in some configurations it can be close to the power cord exit point. This design is intended to support gravity or pump-assisted drainage options while maintaining a compact footprint, but we recognize that proximity can feel less than ideal depending on hose routing.
A few suggestions that may help improve safety and setup:
Route the drain hose downward and away from the cord path immediately after connection to create separation
Use hose clips or adhesive mounts to secure and guide the hose along a different path
Ensure the power cord is positioned to the side and not directly beneath or against the hose connection
If using continuous drain frequently, consider a slight elevation or stand to help better separate cord and hose routing
We appreciate you pointing this out—feedback like yours helps identify areas where design clarity and user safety can be improved. We’re glad the unit is otherwise meeting your expectations, especially given how heavily your previous unit was used. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Regarding your concern about the hose connection location, we understand why that arrangement would raise concern. The continuous drain port is positioned near the rear lower section of the unit, and in some configurations it can be close to the power cord exit point. This design is intended to support gravity or pump-assisted drainage options while maintaining a compact footprint, but we recognize that proximity can feel less than ideal depending on hose routing.
A few suggestions that may help improve safety and setup:
Route the drain hose downward and away from the cord path immediately after connection to create separation
Use hose clips or adhesive mounts to secure and guide the hose along a different path
Ensure the power cord is positioned to the side and not directly beneath or against the hose connection
If using continuous drain frequently, consider a slight elevation or stand to help better separate cord and hose routing
We appreciate you pointing this out—feedback like yours helps identify areas where design clarity and user safety can be improved. We’re glad the unit is otherwise meeting your expectations, especially given how heavily your previous unit was used. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 9, 2026
Posted by: Dapaul
[This review was collected as part of a promotion.] I think this dehumidifier is the best on the market. I have used others, but none last as long as this Frigidaire
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi Dapaul!
Thank you so much for taking the time to share your experience with your Frigidaire dehumidifier. We’re truly delighted to hear that you consider it one of the best on the market.
It means a great deal to us that you’ve noticed its durability and longer-lasting performance compared to other units you’ve used in the past. At Frigidaire, we aim to design products that deliver reliable, consistent performance over time, and your feedback is a wonderful reflection of that commitment.
We truly appreciate your trust in our brand and your continued support.
Thank you again for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you so much for taking the time to share your experience with your Frigidaire dehumidifier. We’re truly delighted to hear that you consider it one of the best on the market.
It means a great deal to us that you’ve noticed its durability and longer-lasting performance compared to other units you’ve used in the past. At Frigidaire, we aim to design products that deliver reliable, consistent performance over time, and your feedback is a wonderful reflection of that commitment.
We truly appreciate your trust in our brand and your continued support.
Thank you again for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Efficient
on May 21, 2026
Posted by: SavageShaffer
[This review was collected as part of a promotion.] I live in very humid Florida, so this was a necessity for me- however this thing is great because even with a heavy load it can take a few days to fill up its tank which is convenient to me at least.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 22, 2026
Hi there, SavageShaffer! Thank you for sharing your experience with us. We’re glad to hear the unit is working well for your needs, especially in the humid Florida climate. It’s great to know the larger tank capacity and extended run time are making things more convenient for you, even with heavier use.
We appreciate your feedback and are happy the product is performing as expected.
If you have any additional suggestions, comments, or concerns, please feel free to connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire, and have a great day! - Maico
We appreciate your feedback and are happy the product is performing as expected.
If you have any additional suggestions, comments, or concerns, please feel free to connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire, and have a great day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dehumidifier
on May 23, 2026
Posted by: Xtratuff
[This review was collected as part of a promotion.] My new Frigidaire dehumidifier is perfect.
Quiet and effective. Appears to be well designed and constructed. Multiple modes for different needs. Hopefully, it will last a long time.
Quiet and effective. Appears to be well designed and constructed. Multiple modes for different needs. Hopefully, it will last a long time.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 25, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your Frigidaire dehumidifier is working well for you and that you’re pleased with its quiet operation, effectiveness, and design. It’s great to know the multiple modes are meeting your needs.
We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
Get error code EC after 2 years. Toasted
on May 23, 2026
Posted by: CZ Buyer
get error code EC after 2 years. Toasted
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 25, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear you’re experiencing an EC error code with your appliance, Model FHDD5034Y1, after only two years of use. We understand how frustrating and disappointing this situation must be.
For basic troubleshooting, we recommend unplugging the unit for several minutes to allow it to reset, then reconnecting power and checking if the error returns. Please also ensure the air filter and coils are clean and that the unit has proper airflow around it, as restricted airflow can sometimes affect operation. If the EC code persists, service may be required.
We appreciate you taking the time to bring this to our attention.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
For basic troubleshooting, we recommend unplugging the unit for several minutes to allow it to reset, then reconnecting power and checking if the error returns. Please also ensure the air filter and coils are clean and that the unit has proper airflow around it, as restricted airflow can sometimes affect operation. If the EC code persists, service may be required.
We appreciate you taking the time to bring this to our attention.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great so far!
on May 23, 2026
Posted by: Ed B from RI
Received this unit as a direct replacement from Frigidaire as the prior model failed within the 1-year manufacturer's warrantee period. This new unit has only been in service for about one week as of this writing. So far, it's working fine but time will tell. i must say however how truly impressed I am with Frigidaire's response to quickly replace the failed unit. No nonsense. Quick and easy with minimal overhead to customer. Nice job! Very impressed.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 26, 2026
Hi there. We’re glad to hear your replacement unit is up and running and performing well so far. We also appreciate your kind words about the warranty support experience—providing a quick and hassle-free resolution is very important to us. Thank you for choosing Frigidaire and for sharing your feedback.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Pretty Good, but Missing Major Notification Feature
on June 17, 2026
Posted by: RandySK
[This review was collected as part of a promotion.] The unit seems well made. It's working well. However, the online functions leave a lot to be desired. For the Amazon Alexa integration, there are no Frigidaire devices or skills listed on the Alexa site. You have to go to the Frigidaire app into your profile (not an obvious location) to find the integration option. The biggest failing is in notifications. There are only 3 notifications and 2 of them are for filters. Where is the notification for when the tank is full? That happens almost very day and that's the most important notification. I hope they add it with a software update.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 18, 2026
Thank you for sharing your detailed feedback on your dehumidifier. We’re pleased to hear that the unit appears well made and is performing effectively for your needs.
We also appreciate your thoughtful comments regarding the app experience and smart home integration. Feedback about the Alexa setup process, including the difficulty locating the integration option, is valuable. We understand how important a seamless setup experience is and how clearer guidance within the app could improve usability.
Your suggestion regarding notifications is especially helpful. We can certainly understand why a full-tank alert would be one of the most useful notifications, particularly when the tank requires frequent emptying. Thank you for highlighting this opportunity for improvement and for sharing your hope for future software updates. We appreciate you taking the time to provide such constructive feedback.
If you ever need assistance, our Customer Care team is available at 1-800-374-4432, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.com for additional support. - Maria
We also appreciate your thoughtful comments regarding the app experience and smart home integration. Feedback about the Alexa setup process, including the difficulty locating the integration option, is valuable. We understand how important a seamless setup experience is and how clearer guidance within the app could improve usability.
Your suggestion regarding notifications is especially helpful. We can certainly understand why a full-tank alert would be one of the most useful notifications, particularly when the tank requires frequent emptying. Thank you for highlighting this opportunity for improvement and for sharing your hope for future software updates. We appreciate you taking the time to provide such constructive feedback.
If you ever need assistance, our Customer Care team is available at 1-800-374-4432, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.com for additional support. - Maria
Written by a customer while visiting frigidaire.com