Customer reviews from frigidaire.com
Frigidaire - 50 Pint Energy Star Certified Smart Dehumidifier with 10.8 Qt Bucket Capacity - White
Average customer rating
4.7
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
225
4 Stars
64
3 Stars
6
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 50 Pint Energy Star Certified Smart Dehumidifier with 10.8 Qt Bucket Capacity - White
Customer Rating
4
50 pint dehumidifier
on October 5, 2026
Posted by: Sunny Eddie 2000
[This review was collected as part of a promotion.] I needed to replace a 40 year old unit that failed. This new Frigidaire unit looks sleek and weighs less, important to me Beto hang it from the ceiling where it is warmer and less likely to ice up. I could not use the WiFi feature Becky the app does not work with my iPhone 8, apple won’t let me change to the iOS 26 from ios 16 that this app requires. I set this to run on automatic which keeps the humidity in the low 50% range. The dehumidifier runs a good bit of time averaging 7 kw per day, early October in PA, so not real humid. I expect it to run more in summer although we do run our central air conditioner which also cools the 2.5 foam insulated basement where the dehumidifier is. It initially was fairly quiet, but it developed a buzzy rattle when the compressor, not the fan which runs alone for a short time in start up, but when the compressor is running. Bumping the unit hard would sometimes stop the rattle but it would quickly start up again. So I figured I would open the case up, isolate the noise, use some foam to stop the guilty part, and life would be good. I removed the 10 visible screws, but the case held on tight. No you tube could be found, so I called the number in the manual. I wanted a service manual to find the plastic tabs that were holding the case on. I didn’t want to break them. Well, the lady said my only choices were to return it, I did not want the hassle of that, besides it was dehumidifying nicely, or they would send a service person. So I agreed to that. I was given a service place contact info, but it turns out that they did not service dehumidifiers. I’ve heard nothing since. So for now I either force the case open or listen to the vibrations, which are not like the song, good vibrations. So I’m happy with the dehumidification, but not the vibration noise. Until I buy another iPhone I can’t comment on the WiFi app. I hooked up a hose to drain the water into the air conditioners pump to transfer the water into the sewer. I would not want to empty the tank daily, we are gone a lot in the summer to the shore, and it would shut off.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 9, 2026
Hi there. Thank you for sharing your detailed feedback. We’re glad to hear that your Frigidaire dehumidifier is effectively maintaining your desired humidity level. However, we sincerely apologize for the buzzing and rattling noise, as well as the inconvenience you experienced with the service referral and Wi-Fi compatibility. We understand how frustrating this must be and appreciate your patience. Your feedback is important to us and will help us improve our products and customer service experience.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 5, 2026
Posted by: ro1516
[This review was collected as part of a promotion.] I love the new dehumidifier, it’s very quiet and the tank holds a lot of water. It’s heavy to pull out and e but better than having to empty it several times a day.
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 8, 2026
Hi ro1516, thank you for sharing your feedback! We’re thrilled to hear that you love your new Frigidaire dehumidifier and that you’re enjoying its quiet operation and large water tank capacity. We understand that a full tank can be heavy to pull out, but we’re glad the larger capacity helps reduce how often it needs to be emptied. We appreciate you choosing Frigidaire and hope you continue to enjoy your new dehumidifier. If you need any assistance in the future, please reach out to us through the live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on October 2, 2026
Posted by: Rjt2
[This review was collected as part of a promotion.] I would give it 5 stars but in the app the temperature is show like 162 degrees in one screen and 72 in another one
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 6, 2026
Hi there, Rjt2! Thank you for sharing your feedback! We’re glad to hear that you would give your Frigidaire appliance 5 stars overall. We’re sorry for the confusion caused by the temperature readings in the app showing different values on different screens. We understand how concerning and frustrating that can be, and we appreciate you bringing this to our attention. Your feedback is valuable as we work to improve the app experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Does the Job
on September 30, 2026
Posted by: McNRon
[This review was collected as part of a promotion.] Unit works fine. Easy to unbox and set up. Seems well built and works as described
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 1, 2026
Hi McNRon, thank you for taking the time to share your feedback! We’re glad to hear that your Frigidaire dehumidifier was easy to unbox and set up, and that it’s working as described. It’s great to know that you’re pleased with the build quality and overall performance.
We truly appreciate you choosing Frigidaire and sharing your positive experience with us! If you ever have any questions or need assistance with your dehumidifier or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
We truly appreciate you choosing Frigidaire and sharing your positive experience with us! If you ever have any questions or need assistance with your dehumidifier or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Hungry machine
on September 29, 2026
Posted by: DaveCo
[This review was collected as part of a promotion.] Purchased 2 weeks ago, machine eats paper and cds without a problem. Nice size paper bin for home use.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 30, 2026
Hi DaveCo!
Thank you for sharing your experience! We’re glad to hear your new Frigidaire shredder is working well and that you’re enjoying its convenient size and generous paper bin for home use. We appreciate you choosing Frigidaire!
If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience! We’re glad to hear your new Frigidaire shredder is working well and that you’re enjoying its convenient size and generous paper bin for home use. We appreciate you choosing Frigidaire!
If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Dehumidifier
on September 28, 2026
Posted by: Invex10
[This review was collected as part of a promotion.] The new dehumidifier, deffinitly an upgrade from my 15 year old Frigidaire that was still working, but wanted to upgrade. It is a definite upgrade very quiet, works great on auto. And the app on the iphone is awesome
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2026
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your new dehumidifier is a definite upgrade and that you’re enjoying its quiet operation and great performance.
It’s especially wonderful to know that your previous dehumidifier provided you with 15 years of service and that you’re now enjoying the convenience of the auto mode and iPhone app with your new appliance. We appreciate you sharing your experience and are glad the new features are adding to your overall satisfaction.
Thank you for choosing this appliance and for sharing your feedback. We truly appreciate your support and hope you continue to enjoy the quiet performance and smart features of your new dehumidifier. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
It’s especially wonderful to know that your previous dehumidifier provided you with 15 years of service and that you’re now enjoying the convenience of the auto mode and iPhone app with your new appliance. We appreciate you sharing your experience and are glad the new features are adding to your overall satisfaction.
Thank you for choosing this appliance and for sharing your feedback. We truly appreciate your support and hope you continue to enjoy the quiet performance and smart features of your new dehumidifier. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good humidifier with accurate controls
on September 28, 2026
Posted by: lake home
[This review was collected as part of a promotion.] This dehumidifier works well and seems to accurately dry the air to the target humidity. The WiFi app needs a little help as it seems to be very slow to update.
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 30, 2026
Good day, Lake Home! Thank you for sharing your feedback! We’re glad to hear that your Frigidaire dehumidifier is working well and accurately maintaining your desired humidity level. We also appreciate you taking the time to share your experience with the Wi-Fi app. Your feedback regarding the update speed is valuable and will be shared with our team for consideration as we continue working to improve the overall experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 27, 2026
Posted by: WJG3
I bought a new Frigidaire 50 Pint Dehumidifier to replace my ten year old one. The layout of controls and filter of the new model are not as friendly as the old one. My old dehumidifier had the controls and filter facing the front. They were very easy to read and changing the filter was a snap. I can hardly read the controls on the new one. The type is too small and printed in too light a color. The filter is on the back side which makes it harder to change - the dehumidifier is on a shelf and drains directly into a sink. If it ain't broke, don't fix it. - William Gardner
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 30, 2026
Hi there. Thank you for sharing your detailed feedback, William. We appreciate your continued trust in Frigidaire and your experience with the previous dehumidifier. We understand your concerns about the smaller, lighter-colored controls and the rear-facing filter, especially with your unit positioned on a shelf. Your feedback about the control layout and filter accessibility is valuable, and we’ll be sure to share it with our product team for consideration. We hope your new dehumidifier continues to serve you well!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com