Customer reviews from frigidaire.com
Frigidaire - 4500 Sq Ft 50 Pint Dehumidifier with Pump - White
Average customer rating
4.7
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
55
4 Stars
11
3 Stars
3
2 Stars
1
1 Star
0
Customer Reviews for Frigidaire - 4500 Sq Ft 50 Pint Dehumidifier with Pump - White
Customer Rating
5
Basement feels so much better
on June 24, 2026
Posted by: glenusa
[This review was collected as part of a promotion.] ever since purchasing my new Frigidaire dehumidifier the basement is now a pleasant place to be.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 29, 2026
Hello there, Glenusa! Thank you for sharing your wonderful feedback about your Frigidaire dehumidifier! We’re delighted to hear that it has made such a positive difference and that your basement is now a much more pleasant place to be.
We truly appreciate you choosing Frigidaire and are happy to know your dehumidifier is delivering the performance you were looking for. Thank you for taking the time to share your experience with us!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We truly appreciate you choosing Frigidaire and are happy to know your dehumidifier is delivering the performance you were looking for. Thank you for taking the time to share your experience with us!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Wifi connection to app unreliable
on June 22, 2026
Posted by: Van85
[This review was collected as part of a promotion.] The device works well as a dehumidifier, it's pulling what I need out of the air, we have not hooked it up to the washer drain just yet to test the auto emptying pump but plan to in the future. The disappointing aspect of this unit is it's supposed to be able to connect to WiFi and have app access for control and updates. I had it connected for the first 5 days but the app was saying my filter was dirty (it's not, the device was not lit up that it was dirty) and there was no way to reset that on the app and the manual reset for it on the device didn't work as the device wasn't showing it as dirty. The app was also not sending me notifications for when the bucket was full, though if I opened the app it would update to show full. This wasn't a big deal, I can check it but just kind of defeats the purpose. After 5 days the WiFi light kept beeping annoyingly and the app says "something is wrong". I have tried all the tips and tricks to reset it and readd to app but I'm having the same issue. I'm pretty tech savvy and I did have it working for 5 days before it just decided to not work. My house is not very large and signal is good in the area I have it, I have not managed to get it work yet but I didn't buy this unit for the WiFi option it was just a plus BUT if you sell something it should work as intended.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 26, 2026
Thank you for taking the time to share such detailed feedback. We are pleased to hear that your dehumidifier is performing well and effectively removing moisture from the air. It's also great to know that you're looking forward to using the auto-empty pump feature in the future.
We sincerely appreciate you bringing your concerns about the Wi-Fi connectivity and app functionality to our attention. We understand how frustrating it is when features such as filter status, bucket-full notifications, and wireless connectivity do not perform as expected, especially after initially working properly. We also appreciate the troubleshooting efforts you've already made. Feedback like yours is invaluable, as it helps us identify opportunities to improve both our products and the connected app experience.
Thank you for choosing Frigidaire. We value your honest feedback and are glad the dehumidifier itself is meeting your expectations. We'd like the opportunity to help resolve the Wi-Fi and app concerns. Please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you further. - Maria
We sincerely appreciate you bringing your concerns about the Wi-Fi connectivity and app functionality to our attention. We understand how frustrating it is when features such as filter status, bucket-full notifications, and wireless connectivity do not perform as expected, especially after initially working properly. We also appreciate the troubleshooting efforts you've already made. Feedback like yours is invaluable, as it helps us identify opportunities to improve both our products and the connected app experience.
Thank you for choosing Frigidaire. We value your honest feedback and are glad the dehumidifier itself is meeting your expectations. We'd like the opportunity to help resolve the Wi-Fi and app concerns. Please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you further. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dehumidifier
on June 21, 2026
Posted by: Vacca family
[This review was collected as part of a promotion.] Just purchased and is a beast- every day emptying to a of water. Basement is a desert lol:)
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 24, 2026
Hi, Vacca family! Thank you for sharing your feedback! We're delighted to hear that your new Frigidaire dehumidifier is making such a noticeable difference in your basement. It’s great to know that it’s effectively removing excess moisture and helping create a much drier, more comfortable environment. We appreciate your sense of humor and are thrilled that your dehumidifier is performing like a "beast" right out of the box!
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here to support you and help you get the most out of your appliance. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here to support you and help you get the most out of your appliance. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dehumidifier
on June 18, 2026
Posted by: Carlos 1847
[This review was collected as part of a promotion.] I love the fact that it has a pump which means that I don’t have to worry about emptying the bucket.
Response from frigidaire.comBy John, Online Outreach Specialist, June 18, 2026
Hi, Carlos 1847. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 50 Pint Dehumidifier
on June 14, 2026
Posted by: LC900
[This review was collected as part of a promotion.] Works well as described and fits with our room and decor. Excellent features.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 15, 2026
Thank you for sharing your feedback with us! We’re delighted to hear that your dehumidifier is working well as described and that it fits nicely with your room and décor.
It’s great to know that you’re enjoying its excellent features and that it’s meeting your expectations. We truly appreciate you taking the time to share your experience.
Thank you for choosing Frigidaire. If you ever need assistance, have questions about your appliance, or would like support in the future, our team is here to help. You can reach us through Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:00 AM–8:00 PM EST. - Maria
It’s great to know that you’re enjoying its excellent features and that it’s meeting your expectations. We truly appreciate you taking the time to share your experience.
Thank you for choosing Frigidaire. If you ever need assistance, have questions about your appliance, or would like support in the future, our team is here to help. You can reach us through Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:00 AM–8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very good design and easy to use.
on June 11, 2026
Posted by: baby One
[This review was collected as part of a promotion.] The design fits well into variopus spaces, and it is easy to use.....................
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 12, 2026
Hi there. Thank you for sharing your feedback. We’re happy to hear that you find the design versatile and that the appliance is easy to use. Creating products that fit well into a variety of spaces while keeping everyday operation simple and convenient is something we strive for. We appreciate you choosing Frigidaire and hope you continue to enjoy your appliance for years to come.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Reduced Humidity Quickly!
on June 11, 2026
Posted by: Garypl
[This review was collected as part of a promotion.] Couldn’t get humidity below 58% using another brand dehumidifier rated at 50 pints per day so I bought this model, plugged it in and immediately noticed how much faster the fan was running compared to my existing model. It quickly brought the humidity level down to 45%. Came with long drain tube that I ran into the floor drain that pumps water from the collection bucket when it fills up.
Other than the fact that this unit runs noisier than my other unit it really does a great job keeping the basement dry.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 11, 2026
Dear Valued Customer,
Thank you for your 5-star review and for sharing such detailed feedback! We're glad to hear that the dehumidifier made an immediate difference in bringing your humidity levels down and is effectively keeping your basement dry. It's also great to know that the included drain tube and continuous drainage option have been convenient for your setup. We appreciate your note regarding the noise level and will share this with our product team for consideration. Thank you for choosing our brand! If you have any questions or need assistance in the future, please feel free to contact us through Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to help.
Kind regards,
Christian
Thank you for your 5-star review and for sharing such detailed feedback! We're glad to hear that the dehumidifier made an immediate difference in bringing your humidity levels down and is effectively keeping your basement dry. It's also great to know that the included drain tube and continuous drainage option have been convenient for your setup. We appreciate your note regarding the noise level and will share this with our product team for consideration. Thank you for choosing our brand! If you have any questions or need assistance in the future, please feel free to contact us through Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to help.
Kind regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dehumidifier
on June 9, 2026
Posted by: Big Omar55
[This review was collected as part of a promotion.] Working better than expected. Pulling 1 1/2 gallons of water out of the air every 6 hours.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 11, 2026
Hi there. Thank you for sharing your feedback! We're thrilled to hear that your Frigidaire appliance is performing even better than expected and effectively removing moisture from the air. Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com